Veritas Backup Exec
Ahubley Kudjoe Pele
I.T Infrastructure Engineer
Tarkwa
Summary
Dynamic IT Infrastructure Engineer with a robust background in systems administration and extensive programming experience in Java, C#, JavaScript (Node.js and frameworks), VB Script, ASP.Net, and Python. Currently serving as a Junior Systems Administrator at Gold Fields Ghana Limited, with nine years of progressive experience in the field. Actively pursuing a Master's in Business & I.T. at IU International. Proven expertise in server room administration, patch management, MDM management, backup solutions, service desk management, inventory management, system monitoring, Active Directory administration, and application troubleshooting. Proficient in Azure, Microsoft Power Apps, mailbox creation, and Azure AD object management. Strong communicator with excellent teamwork skills, seeking to contribute effectively as an IT Infrastructure Engineer at your company.
Overview
7
7
years of professional experience
1
1
Language
Work History
Junior Systems Administrator
Gold Fields Ghana Limited
10.2018 - Current
- Manage server room administration and maintenance, ensuring optimal performance and availability of critical systems
- Oversee patch management processes to ensure all systems are up-to-date with the latest security patches and updates
- Administer Mobile Device Management (MDM) solutions for efficient management and security of mobile devices within the organization
- Implement and maintain backup solutions to safeguard critical data and ensure business continuity in the event of system failures or disasters
- Developed comprehensive documentation to support system administration tasks, enhancing team knowledge sharing.
- Conducted regular audits of IT assets, ensuring proper inventory management and license compliance.
- Optimized server capacity through regular maintenance and resource allocation adjustments.
- Analyzed system logs for identifying potential issues before they escalated into larger problems.
- Contributed to disaster recovery planning efforts, building resilience against potential threats or incidents.
- Worked closely with infrastructure staff and departmental decision makers to identify, recommend, develop and implement cost-effective technology solutions.
- Conduct inventory management to track hardware and software assets, optimize resource allocation, and facilitate procurement decisions
- Perform system performance and availability monitoring, proactively identifying and addressing potential issues to minimize downtime
- Manage Active Directory, including user account management, group policy administration, and access control
- Facilitate system installations and set-up, ensuring compatibility, security, and adherence to best practices
- Troubleshoot and resolve application issues, collaborating with vendors and internal teams to implement effective solutions
- Demonstrated proficiency in Azure, Microsoft Power Apps, mailbox creation, and Azure AD object management.
- Managed life cycle replacement of hardware and software.
Desktop Support Engineer
Gold Fields Ghana Limited
09.2016 - 10.2018
- Assisted in the planning and execution of office relocations, ensuring minimal disruption to business operations during the transition period.
- Facilitated end-user training sessions on new software applications, increasing user adoption rates and improving overall productivity.
- Enhanced system performance by troubleshooting and resolving software, hardware, and network issues.
- Implemented monitoring tools that identified potential issues in real-time, allowing for rapid response to minimize downtime.
- Improved help desk ticket resolution times through diligent prioritization of requests based on urgency level.
- Assisted in the planning and execution of IT audits to ensure compliance with industry regulations and best practices.
- Fostered a collaborative work environment by sharing knowledge and expertise with team members to improve overall departmental performance.
- Managed inventory of IT assets including hardware components and software licenses to maintain accurate records and ensure compliance with company policies.
- Conducted thorough evaluations of new technology solutions before implementation, ensuring compatibility with existing infrastructure requirements while meeting organizational needs for growth and innovation opportunities.
- Developed detailed documentation for internal procedures and processes to promote consistency among team members.
- Optimized PC performance through regular updates, patches, and system upgrades.
Education
Master of Science in Business & I.T. (In Progress) -
IU International Online Studies
Bachelor of Science in Computer Science - undefined
Kwame Nkrumah University of Science and Technology
Skills
Proficient in server room administration and maintenanceStrong knowledge of patch management processesExperience in Mobile Device Management (MDM)Skilled in backup solutions implementation and managementComprehensive understanding of service desk management practicesProficient in inventory management and procurement processesExpertise in system performance and availability monitoringAdvanced knowledge of Active Directory administrationExperience in system installations and set-upExcellent troubleshooting skills for application issuesProgramming proficiency in Java, C#, JavaScript (Nodejs and frameworks), VB Script, ASPNet, and PythonFair knowledge of Azure, Microsoft Power Apps, mailbox creation, and Azure AD object managementExcellent communication skills in EnglishStrong team player with an open-minded approach
References
Available upon request.
Software
Microsoft Office 365
Metalogix Archiving for Files
EMC Networker
Solarwinds Hybrid Orion Advance
ManageEngine AD Manager Plus, Audit Plus, Endpoint Central, Service Desk
PRTG Monitoring Solutions
Cortex XDR
Tenable IO
VMWare Workspace ONE
VMWare ESXi
SAP
Aruba AirWatch
DataMine applications such as Surpac, Sirovision, Ore Controller
Microsoft SCOM
Rocscience applications for geotechnical monitoring
Movies, Reading
Like action and adventurous series movies
Like to read spiritual books
Timeline
Junior Systems Administrator
Gold Fields Ghana Limited
10.2018 - Current
Desktop Support Engineer
Gold Fields Ghana Limited
09.2016 - 10.2018
Master of Science in Business & I.T. (In Progress) -
IU International Online Studies
Bachelor of Science in Computer Science - undefined
Kwame Nkrumah University of Science and Technology