Summary
Overview
Work History
Education
Skills
Languages
Affiliations
References
Timeline
Generic

Agyapong Randolph Emmanuel

Kumasi

Summary

Dynamic professional with a strong background in banking at Gcb Bank Plc, excelling in customer relationship management and regulatory compliance. Proven ability to develop tailored financial solutions and enhance customer satisfaction. Adept at effective communication and problem-solving, driving successful outcomes in high-pressure environments.

Results-oriented banking professional experienced in handling customer needs. Skilled at maximizing client satisfaction and bank profits by utilizing persuasive communication skills, in-depth product knowledge and hands-on customer service abilities.

Dedicated worker focused on customer satisfaction and providing high-quality service. Determined to exceed expectations and take on higher responsibilities.

Dedicated banking professional well-versed in developing long-lasting and productive relationships with small business customers. Skilled at reviewing accounts and business packages with a practiced eye in order to propose improvements and resolve issues. Excellent communicator and multitasker with strong planning and conflict-resolution skills.

Diligent banking professional with unsurpassed attention to detail and superior ethics. Focused on balancing customer needs with bank security requirements and sales targets. Knowledgeable about regulatory requirements and protection protocols.

Versatile Teller knowledgeable about checking, savings and investment fund accounts and transactions. Skilled in assisting customers with accounts, transfers and banking product needs. Brings excellent communication skills combined with open and upbeat nature.

Driven professional with background in banking. Possess strong knowledge of financial products and services, regulatory requirements, and customer service principles. Confident in decision-making abilities, risk management skills and ability to build relationships with clients. Previous work made significant impact on customer satisfaction levels and operational efficiency at previous institutions.

Overview

17
17
years of professional experience
6052
6052
years of post-secondary education

Work History

Banker

Gcb Bank Plc
Kumasi
11.2023 - Current
  • Managed customer accounts and provided tailored banking solutions.
  • Assisted clients with loan applications and financial advice.
  • Coordinated with team members to enhance customer service experience.
  • Monitored compliance with banking regulations and internal policies.
  • Provided customer service to bank clients, answering inquiries and resolving complaints.

Broadcast Journalist

Otec 102.9fm
Kumasi
01.2015 - 11.2025
  • Produced engaging news segments for daily broadcasts on local events.
  • Conducted interviews with community leaders and public figures for feature stories.
  • Researched current events and trending topics to enhance news coverage.
  • Edited audio recordings to ensure clarity and quality for airplay.
  • Collaborated with production team to develop content for radio shows.
  • Delivered on-air reports, covering stories.
  • Researched potential news or feature stories for timely and quality distribution to public.

Tutor

College Of Media Studies
Kumasi
02.2017 - 12.2022
  • Developed personalized lesson plans for diverse student needs.
  • Facilitated engaging classroom discussions to enhance critical thinking.
  • Assisted students with multimedia projects using various software tools.
  • Organized study sessions to reinforce course material understanding.
  • Mentored junior tutors in effective teaching strategies and techniques.
  • Collaborated with faculty to align tutoring with curriculum goals.
  • Integrated technology into tutoring sessions to enhance learning experiences.

Headteacher

Hans Future Leaders Integrated School
Akim Aboabo
12.2010 - 12.2013
  • Developed engaging lesson plans aligned with curriculum standards.
  • Coordinated staff training sessions to enhance teaching strategies.
  • Supervised classroom activities to ensure a positive learning environment.
  • Collaborated with parents to discuss student progress and needs.
  • Implemented assessment tools to evaluate student performance regularly.

Pupil Teacher

Living Bread International School
Akim Oda
05.2009 - 11.2010
  • Developed engaging lesson plans for diverse student needs and learning styles.
  • Assisted in classroom management to create a positive learning environment.
  • Facilitated group activities to enhance collaboration among students.

Education

Bachelor of Arts - Public Relations

Christian Service University College
Kumasi
09.2019 - 12.2023

Diploma In Theology
Kumasi , Ghana

Diploma In Media Studies
Kumasi

Adiembra Senior High School
Sekondi

Skills

  • Customer
  • Regulatory compliance
  • Financial analysis
  • Customer relationship management
  • Sales strategy development
  • Market research
  • Effective communication
  • Problem solving
  • Operational risk
  • Strategic communication
  • Event planning
  • Public speaking
  • Crisis management
  • Media relations
  • News production
  • Interview techniques
  • Audio editing
  • Engaging presentation
  • Broadcast media
  • Live broadcasting
  • Voice coaching
  • Interviewing techniques
  • Voiceover recordings
  • Investigative reporting
  • Press conferences
  • On-air presentation
  • Radio reporting
  • News stories
  • Fact-checking
  • Story editing
  • Broadcast journalism
  • Program reviews
  • Breaking news coverage
  • News reporting
  • Broadcast anchoring
  • Staff collaboration
  • Conflict resolution
  • Account closings
  • Developing customer relationships
  • Customer service
  • Know your customer
  • Customer Service-oriented
  • Relationship building

Languages

Twi
First Language
English
Advanced (C1)
C1
Fantse
Advanced (C1)
C1

Affiliations

  • Music
  • Reading
  • Teaching
  • Public Speaking
  • Mentoring

References

References available upon request.

Timeline

Banker

Gcb Bank Plc
11.2023 - Current

Bachelor of Arts - Public Relations

Christian Service University College
09.2019 - 12.2023

Tutor

College Of Media Studies
02.2017 - 12.2022

Broadcast Journalist

Otec 102.9fm
01.2015 - 11.2025

Headteacher

Hans Future Leaders Integrated School
12.2010 - 12.2013

Pupil Teacher

Living Bread International School
05.2009 - 11.2010

Diploma In Theology

Diploma In Media Studies

Adiembra Senior High School
Agyapong Randolph Emmanuel