Agyapong Ebenezer
Kumasi
Summary
Dynamic Customer Service Manager with a proven track record at Leo Club, excelling in problem-solving and team leadership. Developed impactful training materials that enhanced service efficiency and fostered a collaborative environment. Skilled in Microsoft Office, I prioritize customer satisfaction and effective decision-making to resolve inquiries promptly.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Customer Service Manager
Leo Club
Remote
02.2024 - 02.2025
- Managed daily customer service operations, ensuring prompt resolution of inquiries and concerns.
- Developed training materials for staff to enhance product knowledge and service efficiency.
- Followed through with client requests to resolve problems.
- Developed standardized procedures for handling common customer complaints efficiently.
Education
Sociology
University of Professional Studies
Accra02-2025
Skills
- Customer service
- Problem-solving
- Microsoft outlook, word, and Excel
- Customer focused
- Time management
- Decision-making
Certification
- CPM - Certified Professional Manager
Timeline
Customer Service Manager
Leo Club
02.2024 - 02.2025
Sociology
University of Professional Studies