AGNES ROSINA FERGUSON SAMPSON
CAPECOAST,GHANA
Summary
Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.
Resourceful employee with outstanding knowledge to develop and maintain healthy customer pipeline. Consistently works to attract new business opportunities. Talent in administrative oversight, recruitment processes and customer service improvements.
Overview
16
16
years of professional experience
5
5
years of post-secondary education
Work History
HOTEL CONSULTANT
PENOLIVE FAMILY RESORT
SALTPOND, GHANA
05.2023 - Current
- Managed multiple projects simultaneously whilst ensuring timely completion and quality control.
- Assisted teams with implementing new recommendations and revising instructions for staff.
- Recommended improvements on business processes for optimised performance and profitability.
- Facilitated workshops focused on skill development, boosting staff morale and productivity.
- Interviewed staff of 20 at a go ,to obtain personal observations and insights into existing procedural strengths and weaknesses.
- Helped organisation improve customer satisfaction and achieve measurable results.
Hotel general manager
BRYNX HAVEN GUEST HOUSE
Cape Coast, Central Region
01.2021 - 10.2023
- Managed customer service interactions, addressing concerns and preserving positive experiences.
- Responded to customer concerns with speed and knowledge, delivering professional, personalised service.
- Wrote end of shift reports to facilitate service continuity.
- Handled guest complaints to protect brand reputation.
- Stored cash floats and delivered secure banking procedures.
- Enforced health and safety procedures to prioritise staff and customer wellbeing.
- Oversaw inventory and stock management, optimising levels for operational continuity.
- Directed staff schedules and rosters, optimising workforce efficiency.
- Conducted staff appraisals and evaluations, fostering continuous improvement and development.
- Recruited and onboarded new staff to meet performance standards.
- Supported housekeeping management in maintaining first-class hotel conditions.
ADMINSTRATOR
GEORGE EKEM FERGUSON MEMORIAL SCHOOL
CAPE COAST, CENTRAL REGION
01.2018 - 12.2020
- Handled sensitive information discreetly, maintaining confidentiality at all times as required by protocol.
- Answered inbound phone calls, resulting in excellent customer service provided to clients.
- Improved record keeping system with attention to detail and thoroughness.
- Managed office supplies inventory, ensuring readiness for all projects at any given time.
- Maintained smooth-running business operations by delegating priorities to staff abilities.
- Directed administrative team in high-quality clerical service delivery.
National Service Person
GHANA NATIONAL HEALTH INSURANCE
SEKONDI/TAKORADI, Western Region
07.2014 - 10.2015
- Prioritised and managed daily office tasks to ensure smooth operations.
- Handled telephone calls professionally, directing them appropriately for resolution of enquiries swiftly .
- Supported staff with administrative needs for photocopying, faxing and filing.
- Assisted in preparation of reports and presentations, contributing to high-quality outputs.
- Arranged filing systems for easy use and retrieval by personnel.
Data Entry Clerk
GHANA ELECTORAL COMMISSION
OKAIKWEI SOUTH, ACCRA
10.2008 - 01.2009
- Updated office databases and records with accurate, current information.
- Managed documents within company databases, keeping accurate records of critical information.
- Maintained accurate data entry by diligently inputting information from various sources.
- Transferred data from physical copies to electronic records.
- Transferred ballot boxes to specific voting centres.
Education
BTEC HND - BUSINESS ADMINISTRATION AND MANAGEMENT
MARYSONS COLLEGE
Cape Coast, Central Region 07.2014 - 08.2016
Bachelor of Business Administration - BUSINESS ADMINISTRATION AND MANAGEMENT
GHANA INSTITUTE OF MANAGEMENT AND PUBLIC ADMINISTR
Accra, Greater Accra Region 09.2020 - 07.2023
Certificate of Higher Education - HR AND PAYROLL MANAGMENT COURSE
INTERNATIONAL OPEN ACADEMY
05.2020 - 05.2020
Skills
- Customer engagement
- Creative thinking
- Active listening
- Customer Service
- Microsoft Office Suite
- Public speaking
- Presentation excellence
Languages
English
Advanced
Affiliations
- READING
- GOLFING
- VOLUNTEERING
- PLAYING TENNIS
References
References available upon request.
Timeline
HOTEL CONSULTANT
PENOLIVE FAMILY RESORT
05.2023 - Current
Hotel general manager
BRYNX HAVEN GUEST HOUSE
01.2021 - 10.2023
Bachelor of Business Administration - BUSINESS ADMINISTRATION AND MANAGEMENT
GHANA INSTITUTE OF MANAGEMENT AND PUBLIC ADMINISTR
09.2020 - 07.2023
Certificate of Higher Education - HR AND PAYROLL MANAGMENT COURSE
INTERNATIONAL OPEN ACADEMY
05.2020 - 05.2020
ADMINSTRATOR
GEORGE EKEM FERGUSON MEMORIAL SCHOOL
01.2018 - 12.2020
National Service Person
GHANA NATIONAL HEALTH INSURANCE
07.2014 - 10.2015
BTEC HND - BUSINESS ADMINISTRATION AND MANAGEMENT
MARYSONS COLLEGE
07.2014 - 08.2016
Data Entry Clerk
GHANA ELECTORAL COMMISSION
10.2008 - 01.2009
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