AGBEMOR-FLINT HONOUR
Accra
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
12
12
years of professional experience
Work History
Customer Service Executive, Affluent Banking
Standard Chartered Bank
09.2019 - Current
- Financial Transaction Handling
- Customer Support in Migration and usage of Banking App
- Customer Issue / Complaint Handling
- Product Communication
- Customer Event Handling
Branch Teller
Standard Chartered Bank
02.2014 - 05.2018
- Process all daily counter transactions for cash/cheque deposits/withdrawals to savings, current and fixed deposit accounts
- Perform cash reconciliation and control activities such as scrutinizing of cheques and bank instruments.
- Customer service
- Branch Cash Management
Customer Service Executive
Mon, Limited
10.2013 - 02.2014
- Back Office (Back Up)
- Process customer instructions for quick processing and completion
- Monitor and prepare daily reports for various suspense accounts
- Prepare Daily ATM and other cash reconciliation statements
- Additional Responsibilities
- ATM custodian
- Vault Custodian
- Client Service Executive (Back Office)
- Certified Fire Marshall
- Identify prospects for cross-selling of products during non-peak transactions period
- Handle and resolve customer inquiries/complaints in a professional manner
- Provide sales referrals to other units within the bank, experience
- Mon-Tran and Fidelity Bank
- Teller - Cash in Transit duties
Teacher Intern
Triumph Senior High School
09.2011 - 08.2012
- National Service Personnel - Literature in English Tutor
Education
MBA - Strategic Management And Consulting
Kwame Nkrumah University of Science And Technology
Kumasi Ghana01.2024
Bachelor of Science - Marketing
University of Professional Studies
Accra Ghana08.2011
Diploma - Accounting
Cape Coast Polytechnic
Cape Coast Ghana09.2006
Skills
- Customer Service Excellence
- Event Planning and Management
- Computer Skills
- Good and easy to learn new task and applications
- Can operate almost every basic computing application including Microsoft Office (Word, Excel, Publisher and PowerPoint) with no or less supervision
- Troubleshooting basic computer problems
- Hardware problem diagnosis and management
Accomplishments
- Processed new accounts and suggested additional products and services, increasing purchases on average per account.
- Mentored new customer service representatives in customer services etiquette and problem solving skills, improving their overall confidence and enabling them to begin work within days of hire.
- Awarded "Best Staff" Award in 2018.
- Optimized procedures in Priority Centres, increasing productivity.
- Suggested free training for customer mobile app use that clients were unaware of which boosted brand loyalty.
- Facilitated new customer service initiatives that resulted in improvement in satisfaction ratings.
- Customer Follow-up - Ensured that customers were satisfied with services by doing follow-up calls.
Additional Information
- , Best Staff Award (SCB Westlands Branch) Second Position - 2018 Winner of the maiden Service Excellent Award for Quarter 3-2017 (SCB-Abeka Branch)
- Short Listed for CEPG -AME "the extra mile" Awards- Q2'17
- Coordinated Team Abeka to win twice the Global Digital Forward Video competition award on customer experience in 2015.
- Verbal and Written Recommendations from Clients and Colleagues consistently for excellent customer service delivery.
- Consistently the highest keying teller.
- Welfare President –Stanchart Abeka Branch Social Club (2015 – September 2017)
Timeline
Customer Service Executive, Affluent Banking
Standard Chartered Bank
09.2019 - Current
Branch Teller
Standard Chartered Bank
02.2014 - 05.2018
Customer Service Executive
Mon, Limited
10.2013 - 02.2014
Teacher Intern
Triumph Senior High School
09.2011 - 08.2012
MBA - Strategic Management And Consulting
Kwame Nkrumah University of Science And Technology
Bachelor of Science - Marketing
University of Professional Studies
Diploma - Accounting
Cape Coast Polytechnic
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