AGBEMAFLE LEBENE EMMANUEL

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• Enhanced library user experience by effectively organizing and maintaining a diverse collection of resources.
• Oversee the implementation, configuration, and maintenance of the library's LMS.
• Manage user accounts, permissions, and access controls within the LMS.
• Manage electronic resources, including databases, e-journals, and e-books.
• Troubleshoot and resolve access issues related to digital resources.
• Collaborate with vendors to negotiate contracts and license agreements for electronic content.
• Ensure data accuracy and consistency by regularly updating catalog records and holdings information.
• Improved information accessibility for patrons through the development and implementation of a new cataloging system.
• Streamlined library operations by implementing efficient circulation procedures and automated systems.
• Increased patron satisfaction with timely responses to reference inquiries, utilizing extensive knowledge of information sources.
• Collaborated with faculty to develop tailored research guides for course-specific assignments, resulting in improved student outcomes.
• Managed acquisition process for new materials, ensuring the library''s collection remained current and relevant.
• Maintained a high level of customer service by addressing and resolving patron concerns or complaints in a timely manner.
• Assisted with the development of strategic plans for library growth and improvement, ensuring alignment with institutional goals and objectives.

• Played part in the exchange and distribution program of the compact fluorescent lamps (CFL) in the Greater Accra Municipality,
• Joined a team of experts in the evaluation, monitoring and assessment of CFL in the Eastern region,
• Supervised a team in monitoring and assessing the consumption of electricity after the distribution of CFL in the Ga East Municipality, Field officers investigate complaints and incidents related to energy supply or service quality
• Improved field operations efficiency by implementing innovative data collection and reporting techniques.

• Overseeing day-to-day activities such as circulation, cataloging and acquisitions,
• Providing guidance and support to library users, answering reference questions, and helping them locate relevant resources,
• Working with other library staff and departments to coordinate services, share resources, and improve overall library business operations,
• Assessing the needs of the library's users and selecting appropriate materials to meet those needs.

• Identifying and researching potential customers or leads through various sources, such as referrals, networking,
• Building and maintaining relationships with existing customers to understand their needs, provide support, and ensure customer satisfaction.
• Developing a deep understanding of the products or services being offered.
• Maintaining accurate records of sales activities, customer interactions, and sales performance,
• Exceeded quarterly sales targets by implementing effective sales strategies and nurturing leads.
• Continuously gathering information and analyzing data to identify opportunities, understand customer needs, and adjust sales strategies accordingly.
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• Providing excellent customer service by greeting customers, assisting them with inquiries, and helping them find products or services they are looking for.
• This involves restocking and arranging products in an appealing manner,
• Developing a good understanding of the products or services offered in the store, Participating in store maintenance activities, such as cleaning the store premises, organizing displays, and ensuring that the store environment is safe
• Ensured customer safety by promptly addressing spills, obstructions, or other hazards in the store area.
• Maximized shelf space utilization by strategically organizing products for ease of access and visibility.