Hi, I’m
Afua Serwaa Osei
Accra
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
3
years of professional experience
1
Certification
Work History
Pensions Alliance Trust
Client Relations Manager
09.2022 - Current
Job overview
- Managed team of 8 for Growth Business and Strategy department.
- Assessed client needs and developed plans to adequately address current and future objectives.
- Fostered customer trust by addressing concerns and needs using targeted problem-solving.
- Maintained strict confidentiality with all personal data as per company guidelines.
- Viewed reports regularly to make sure benefit processing was conducted efficiently.
GLICO Pension Trustees Co. Ltd.
Claims Assistant
11.2021 - 09.2022
Job overview
- Logged, allocated and managed claims.
- Created and updated Microsoft Office 365 tracking spreadsheets.
- Examined reports, accounts, and evidence to determine integrity and accuracy of information.
- Analyzed and addressed escalated claims to resolve issues quickly.
GLICO Pension Trustees Co. Ltd.
National Service Person
09.2020 - 09.2021
Job overview
- Planned and implemented strategies for improving customer service and satisfaction across region.
- Analyzed regional service trends and performance metrics to inform strategic decisions.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Managed time efficiently in order to complete all tasks within deadlines.
Education
Pentecost UniversityAccra,Ghana
Bachelor of Science from Actuarial Science
08.2020
University Overview
- Degree Awarded with First Class Honors
Methodist University College GhanaAccra, Ghana
Associate of Science from Actuarial Science
08.2020
University Overview
- 3.42 GPA
St. Rose's Senior High SchoolAkwatia, Ghana
No Degree from General Science
05.2015
University Overview
- Completed Coursework: Elective Mathematics, Biology, Chemistry and Physics, 2015
Skills
- Industry Standards
- Problem-Solving Aptitude
- Project Management
- Data Mining
- Jupyter Notebook
- Data Visualization and Presentations
- SQL
- Statistical Analysis
- Data Science with R Programming
Certification
- Google Project Management, Coursera - ongoing
- Applied Data Science with R Specialization, Coursera- 2023 (6B57PFGWLCKC)
- Data Analysis and Visualization Foundations Specialization, Coursera-2023 (6EKK84GFWC7R)
- Data Analysis and Visualization Foundations Specialization, Coursera, 2023 (99Q2JAZNMEL8)
- IBM Data Analytics with Excel and R Specialization,Coursera- 2023 (HLLVZKK3VESY)
- Biostatistics in Public Health Specialization, Coursera - 2022 (PU84ERVVKTFF)
Timeline
Client Relations Manager
Pensions Alliance Trust
09.2022 - Current
Claims Assistant
GLICO Pension Trustees Co. Ltd.
11.2021 - 09.2022
National Service Person
GLICO Pension Trustees Co. Ltd.
09.2020 - 09.2021
Pentecost University
Bachelor of Science from Actuarial Science
Methodist University College Ghana
Associate of Science from Actuarial Science
St. Rose's Senior High School
No Degree from General Science
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