Afua Dufie Yeboah

Work History

Administrative Assistant

Get Hope Global

12.2022 - 01.2024

Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
Facilitated collaboration within team by organizing regular meetings and tracking project progress.
Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
Maintained inventory of office supplies and placed orders.
Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.

Administrative Assistant to the Director

Ministry of Foreign Affairs and Regional Integration

01.2022 - 08.2022

Enhanced director''s productivity by managing schedules, coordinating meetings, and handling travel arrangements.
Increased efficiency in the workplace by organizing and maintaining an effective filing system for both physical and electronic documents.
Monitored supervisor's work calendar and scheduled appointments, meetings, and travel.
Reduced workload for the director by taking on additional responsibilities such as drafting correspondence, creating presentations, and preparing briefing materials.
Ensured accuracy in all written communications from the director''s office through meticulous proofreading and editing practices.
Improved communication within the department through timely distribution of meeting agendas, minutes, and reports.
Managed incoming calls professionally, directing inquiries to appropriate personnel or providing relevant information as needed.
Facilitated smooth operations within the department by acting as a liaison between employees at various organizational levels including executives, peers, subordinates, vendors, and clients alike.
Supported efficient meetings by organizing spaces and materials, documenting discussions, and distributing meeting notes.
Managed client relationships on behalf of the director by promptly addressing inquiries, resolving issues, and maintaining open lines of communication for long-term satisfaction.

HR Administrative Assistant and E-commerce Manager

Homefoods Processing and Cannery Limited

01.2019 - 12.2021

Efficiently managed personnel files, ensuring all documents were up-to-date and in compliance with legal requirements.
Supported payroll processing by accurately tracking time and attendance records, reporting discrepancies to management as needed.
Acted as a reliable point of contact for employees seeking information on company policies, benefits, or general HR matters.
Maintained confidentiality of sensitive HR information, adhering to strict privacy guidelines at all times.
Enhanced onboarding experience for new hires through well-organized orientation sessions and timely completion of paperwork.
Contributed to a positive company culture by planning engaging team-building events and activities.
Provided exceptional support to the HR department during high-volume periods, such as open enrollment or annual performance review cycles.
Supported recruitment efforts by coordinating job postings, reviewing resumes, and scheduling interviews.
Mastered multiple HRIS platforms, becoming a go-to resource for troubleshooting issues or training new users within the department.
Assisted managers in handling employee relations issues through thorough documentation, investigation, and mediation when necessary.
Collaborated cross-functionally with other departments to facilitate HR projects, such as updating the employee handbook or implementing new performance management systems.
Ensured accurate recordkeeping of required employee trainings or certifications in accordance with industry regulations or company policies.
Improved employee satisfaction with benefits administration by simplifying the enrollment process and providing informative resources.
Assisted in reducing employee turnover by conducting exit interviews and analyzing data to identify trends and areas for improvement.
Aided in developing training materials for internal workshops on topics like workplace diversity or conflict resolution.
Facilitated open communication between employees and management by organizing regular team meetings and maintaining an approachable demeanor.
Filed paperwork, sorted, and delivered mail and maintained office organization.

Marketing Executive

Zylofon Media Limited

01.2018 - 09.2018

Increased brand awareness by developing and implementing innovative marketing campaigns.
Planned and executed events and marketing programs to increase qualified leads.
Planned and executed marketing campaigns to target groups, areas and wider community.
Completed and submitted monthly and yearly reports to support executive decision making.
Worked with communications team to drive internal promotion of company programs, initiatives, guiding principles and mission.
Analyzed market trends to identify new opportunities for growth, driving the expansion into untapped markets.
Developed strong relationships with key industry influencers, leading to increased brand exposure and partnership opportunities.
Maintained reporting and developed actionable insights to continually improve branding efforts.
Enhanced customer engagement through the creation of compelling content for website, blog, and social media platforms.
Developed and implemented targeted digital strategy to improve business performance.
Identified target audiences and devised campaigns to match target demographics and optimize results.
Onboarded new customers efficiently by developing database listings, uploading information, and defining related lists.

Administrative Assistant

University of Ghana (Sociology Department)

09.2016 - 08.2017

Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
Facilitated collaboration within team by organizing regular meetings and tracking project progress.
Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
Maintained inventory of office supplies and placed orders.

Summary

Overview

Work History

Administrative Assistant

Administrative Assistant to the Director

HR Administrative Assistant and E-commerce Manager

Marketing Executive

Administrative Assistant

Education

Masters In International Relations And Diplomacy - International Relations

Certificate Course - Public Relations And Marketing Techniques

Bachelor Of Arts - Sociology

West African Senior High School Certificate Examin - General Arts

Skills

Timeline

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