Hi, I’m
Afua Serwaa
Accra
Summary
Friendly claims professional experienced in investigating and processing insurance claims. Hardworking and communicative individual excels at interpreting policies and negotiating payment solutions. Recognized for providing optimum service to policyholders and quickly identifying fraudulent claims. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Reliable and dedicated team player with a hardworking and resourceful approach.
Overview
3
years of professional experience
1
Certification
Work History
Pensions Alliance Trust
Claims Officer and Data Analyst
09.2022 - Current
Job overview
- Managed a team of 8 for the Growth Business and Strategy department
- Fostered customer trust by addressing concerns and needs using targeted problem-solving
- Maintained strict confidentiality with all personal data as per company guidelines
- Viewed reports regularly to make sure benefit processing was conducted efficiently.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information on claim status.
- Reduced claims processing time by streamlining documentation and communication procedures.
- Expedited claim resolution with prompt negotiation, evaluation, and settlement of claim amounts.
- Improved decision-making processes with accurate data analysis and visualization techniques.
- Collaborated with cross-functional teams to ensure data integrity and accuracy, resulting in better-informed decisions.
GLICO Pension Trustees Co. Ltd.
Claims Assistant
11.2021 - 09.2022
Job overview
- Logged, allocated, and managed claims
- Created and updated Microsoft Office 365 tracking spreadsheets
- Examined reports, accounts, and evidence to determine the integrity and accuracy of information
- Analyzed and addressed escalated claims to resolve issues quickly.
GLICO Pension Trustees Co. Ltd.
National Service Person
09.2020 - 09.2021
Job overview
- Processed and paid claims with an error rate of 5% and within 48-hours of receipt
- Planned and implemented strategies for improving customer service and satisfaction across regions
- Analyzed regional service trends and performance metrics to inform strategic decisions
- Skilled at working independently and collaboratively in a team environment
- Self-motivated, with a strong sense of personal responsibility
- Managed time efficiently to complete all tasks within deadlines.
Education
Pentecost UniversityAccra, Ghana
Bachelor of Science from Actuarial Science
08.2020
University Overview
Honors: Degree Awarded with First Class Honors
Methodist University College GhanaAccra, Ghana
Associate of Science from Actuarial Science
08.2020
University Overview
GPA: 3.42
St. Rose's Senior High SchoolAkwatia, Ghana
No Degree from General Science
05.2015
University Overview
Elective Mathematics, Biology, Chemistry and Physics
Skills
- Industry Standards
- Problem-Solving Aptitude
- Project Management
- Data Mining
- Jupyter Notebook
- Data Visualization and Presentations
- SQL
- Statistical Analysis
- Data Science with R Programming
- Claims Analysis
- Attention to Detail
- Customer Service
Certification
- SAS Programming, Coursera, Ongoing
- Google Project Management, Coursera, 12/2023
- Applied Data Science with R Specialization, Coursera, 2023, 6B57PFGWLCKC
- Data Analysis and Visualization Foundations Specialization, Coursera, 2023, 6EKK84GFWC7R
- Data Analysis and Visualization Foundations Specialization, Coursera, 2023, 99Q2JAZNMEL8
- IBM Data Analytics with Excel and R Specialization, Coursera, 2023, HLLVZKK3VESY
- Biostatistics in Public Health Specialization, Coursera, 2022, PU84ERVVKTFF
Languages
Spanish
Beginner (A1)
Timeline
Claims Officer and Data Analyst
Pensions Alliance Trust
09.2022 - Current
Claims Assistant
GLICO Pension Trustees Co. Ltd.
11.2021 - 09.2022
National Service Person
GLICO Pension Trustees Co. Ltd.
09.2020 - 09.2021
Pentecost University
Bachelor of Science from Actuarial Science
Methodist University College Ghana
Associate of Science from Actuarial Science
St. Rose's Senior High School
No Degree from General Science
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