AFRIYIE AUGUSTINE ASARE
Kumasi
Summary
Dedicated and adaptable professional with a diverse skill set spanning network technology, project management, technical support, and education.
Proven track record in diagnosing and resolving network issues, setting up and configuring equipment, and maintaining high levels of service in ISP environments. Skilled in project planning, cross-functional team management, and effective resource allocation, with a background in coordinating IT projects from inception to completion. Experienced educator with a strong foundation in computing, known for engaging teaching methods and a commitment to fostering digital literacy.
Known for excellent problem-solving abilities, effective communication, and a commitment to delivering high-quality service and support to both customers and teams.
Overview
4
4
years of professional experience
Work History
Network Technician
The Cloud Network Ltd.
Kumasi
09.2024 - Current
- Diagnosed and resolved network connectivity issues for clients, including outages, slowdowns, and equipment malfunctions, ensuring minimal downtime and maintaining quality service
- Installed, configured, and tested routers, modems, switches, and other network equipment at customer sites and data centers, ensuring reliable and high-speed internet access
- Utilized monitoring tools to continuously track network performance and identify potential issues, allowing for proactive measures to maintain stable service
- Coordinated with field technicians and engineers to address complex issues, assisting with escalated problems and providing support for hardware installations and upgrades
- Assisted in regular maintenance tasks, firmware upgrades, and hardware replacements to enhance network performance and reliability
- Conducted testing on newly installed networks and connections, verifying that installations met company standards for speed, reliability, and security
- Provided basic training to clients on network best practices and equipment handling to prevent common issues and improve service longevity
Support Desk Personnel
The Cloud Network Ltd.
Kumasi
02.2024 - 08.2024
- Provided front-line technical support to customers via phone, email, and chat, resolving connectivity issues, service disruptions, and account-related inquiries
- Diagnosed and resolved network and hardware issues, guiding customers through step-by-step troubleshooting processes for routers, modems, and other networking equipment
- Assisted new customers with account setup, service activation, and the installation of internet services, ensuring a smooth onboarding experience
- Identified and escalated complex technical issues to higher-level support teams when necessary, ensuring timely resolution of critical problems
- Monitored network status and performance using internal tools, proactively identifying potential service issues and addressing them before they impacted customers
- Educated customers on the use of self-service tools and resources, empowering them to troubleshoot and resolve basic issues independently
- Gathered customer feedback on service quality and performance, relaying insights to the product development team to drive continuous improvement
Project Manager
Epahubb Tech Consult
Kumasi
12.2022 - 11.2023
- Developed comprehensive project plans, including scope, goals, deliverables, timelines, and resource allocation
- Defined project objectives and ensured alignment with client expectations and company goals
- Managed cross-functional teams of technical experts, designers, developers, and analysts
- Provided clear direction, set priorities, and motivated team members to meet project milestones
- Managed client expectations, addressed concerns, and provided updates on project progress
- Oversaw project budgets, tracking expenses, and resource allocation to optimize cost effectiveness
- Collaborated with various stakeholders, including clients, vendors, and internal teams, to ensure project success
Network Assistant
Epahubb Tech Consult
Kumasi
12.2022 - 11.2023
- Assisted with network setup, configuration, and maintenance
- Troubleshot network issues and provided timely resolution
- Monitored network performance and implemented optimizations
- Updated network equipment and software to ensure reliability
- Collaborated with IT team to enhance network functionality and efficiency
Photo Editor/Developer
Fabelina Photo Lab & Prints House
Kumasi
06.2020 - 01.2023
- Utilized industry-standard software (e.g., Adobe Photoshop, Lightroom) to edit and retouch digital photographs
- Specialized in the restoration of old or damaged photographs
- Employed digital tools to repair and enhance images, preserving their historical value and visual appeal
- Conducted thorough inspections of printed photos to verify color accuracy, image sharpness, and overall print quality
- Operated high-quality photo printers and equipment to produce physical prints of digital photographs
- Organized, cataloged, and maintained digital photo files, implementing efficient storage and retrieval systems to streamline workflow
Computing Teacher
Garrison Basic
Kumasi
10.2021 - 09.2022
- Delivered engaging and informative lessons to students, covering topics such as computer hardware, software, programming, and digital literacy
- Adapted teaching methods to meet the diverse needs of students, providing additional support to those who required it and challenging advanced learners to excel
- Developed and administered quizzes, tests, and projects to assess student understanding, providing constructive feedback and guidance for improvement
- Participated in school events, such as parent-teacher meetings, academic committees, and special programs, contributing to the overall success of the school community
- Offering extra assistance to students who are struggling with the material or need extra challenges
Computing Teacher
Garrison Basic
Kumasi
01.2021 - 03.2021
- Delivering lessons in line with the school's computing curriculum, ensuring that all topics are covered
- Creating detailed lesson plans that outline the objectives, activities, and assessment methods for each lesson
- Maintaining a positive and productive learning environment by managing student behavior and ensuring a safe classroom
- Teaching students the basics of computer hardware and software, including operating systems and common applications
- Organizing practical exercises, projects, and activities to reinforce theoretical learning
- Evaluating student performance through assignments, quizzes, and examinations, and providing feedback and grades
- Offering additional help to students who are struggling with the material or need extra challenges
Education
BSc - Information Technology Education
University of Education
Winneba, Ghana01.2021
West African Examination Certificate - General Science
Osei Tutu Senior High School
01.2015
West African Junior High Examination Certificate -
Adventist Junior High School
01.2012
Skills
- Technical Support: Experienced in front-line support including client training and remote assistance
- Network Management: Proficient in network setup, configuration, monitoring, and troubleshooting
- Troubleshooting & Problem Solving: Adept at diagnosing issues and implementing solutions to improve operational efficiency
- Project Management: Skilled in project planning, team coordination, and resource management to drive project success
- Software Proficiency: Strong command of MS Office Suite (Excel, PowerPoint, Word, Access) and Adobe Creative Suite (Photoshop, Illustrator, Lightroom)
- IT Education
- Effective communicator, collaborator, and leader with a diverse skill set
- Programming Skills
- Organizational skills and Time management
Hobbies and Interests
- Reading books
- Watching movies
- Watching football
References
- Dr. Baba Musah, C.E.O, The Cloud Network Ltd., +233 20 080 0001, babamusah@cloudghana.com
- Ezekiel Prosper Assuman, C.E.O, Epahubb, +233 57 036 4383, epa04@gmail.com
- Isaac Osei Kuffour, Headmaster, Garrison Basic, +233 24 429 2923
Languages
Twi
First Language
English
Proficient (C2)
C2
Timeline
Network Technician
The Cloud Network Ltd.
09.2024 - Current
Support Desk Personnel
The Cloud Network Ltd.
02.2024 - 08.2024
Project Manager
Epahubb Tech Consult
12.2022 - 11.2023
Network Assistant
Epahubb Tech Consult
12.2022 - 11.2023
Computing Teacher
Garrison Basic
10.2021 - 09.2022
Computing Teacher
Garrison Basic
01.2021 - 03.2021
Photo Editor/Developer
Fabelina Photo Lab & Prints House
06.2020 - 01.2023
BSc - Information Technology Education
University of Education
West African Examination Certificate - General Science
Osei Tutu Senior High School
West African Junior High Examination Certificate -
Adventist Junior High School
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