AFRAM REINDOLF AMOAKO
KUMASI
Summary
At Amoako Afram Reindolf Enterprise, excelled as a Mobile Money and Banking Agent by leveraging problem-solving skills and a positive attitude to enhance customer satisfaction and resolve complaints efficiently. Demonstrated expertise in relationship building and recordkeeping, significantly contributing to agency operations and customer loyalty.
Overview
4
4
years of professional experience
1
1
Certification
Work History
MOBILE MONEY AND BANKING AGENT
AMOAKO AFRAM REINDOLF ENTERPRISE
10.2020 - Current
- Handled and promptly resolved customer complaints to maintain professional relationships.
- Informed clients of policies and procedures.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- Established strong customer relationships, building recommendations and loyalty.
- Advised customers about new products and assisted customers in determining best Type product for needs.
Education
BACHELOR OF EDUCATION - Educational Psychology
UNIVERSITY OF CAPE COAST
CAPE COAST, GHANA01.2023
Skills
- Problem-solving skills
- Positive Attitude
- Customer service and care
- Problem-Solving
- Relationship Building
- Clear Communication
- Customer Complaint Resolution
- Goal-oriented mindset
- Ensuring customer satisfaction
- Service support
- Critical Thinking
- Conflict Resolution
- Recordkeeping proficiency
- Polite communication skills
Certification
- Certified Job Title, Company Name - Timeframe
Languages
English
Advanced (C1)
Timeline
MOBILE MONEY AND BANKING AGENT
AMOAKO AFRAM REINDOLF ENTERPRISE
10.2020 - Current
BACHELOR OF EDUCATION - Educational Psychology
UNIVERSITY OF CAPE COAST
- Certified Job Title, Company Name - Timeframe
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