AFLO SAMUEL TETTEH

• Evaluated current systems and processes and developed plans for updating them as needed.
• Maintained up-to-date knowledge of relevant laws and regulations related to operations management.
• Assessed employee performance and provided feedback regarding areas of strength or improvement opportunities.
• Negotiated contracts with vendors for goods or services needed by the organization.
• Identified cost savings initiatives that could be implemented across all departments.
• Developed and implemented operational policies and procedures to improve efficiency.
• Collaborated with marketing team to develop promotional campaigns for products or services.
• Oversaw daily operations of multiple departments, ensuring compliance with established protocols.

• 1.Understanding of Organizational Structures
• Basic knowledge of how public sector institutions are organized.
• Ability to support in mapping out current structures and identifying duplication or inefficiencies.

2.HR & Human Capital Management Basics

• Familiarity with:
• Job descriptions & role alignment
• Performance management systems
• Capacity building & training needs

3.Data Collection & Analysis

• Collecting, organizing, and analyzing staff data (e.g. qualifications, roles, years of service).
• Assisting in workforce audits or manpower rationalization.

4.Policy & Documentation Support

• Helping draft HR policy updates, memos, or presentations.
• Note-taking during high-level meetings, compiling reports, and reviewing restructuring documentation.

5.Change Management Awareness

• Understanding the human side of change – communication, training, and engagement strategies.
• Supporting internal sensitization efforts.

6. Use of Office Tools

• High proficiency in Microsoft Word, Excel, and PowerPoint for:
• Creating organograms
• Compiling staff databases
• Preparing presentation slides for senior officials

7. Discretion & Professionalism

• Maintaining confidentiality and professionalism, especially when handling sensitive HR or restructuring data

8.Communication & Interpersonal Skills

• Interacting with staff across departments.
• Supporting effective communication between the consultant and Ministry staff.

9. Project Support & Coordination

• Scheduling meetings, organizing documents, and following up on deliverables related to the restructuring plan.

• Monitored staff performance and provided feedback.
• Reviewed customer account information for accuracy and completeness.
• Provided guidance on best practices for handling difficult customers or situations.
• Supervised daily activities of tellers, loan officers, and other personnel.
• Maintained accurate records of financial transactions.
• Managed inventory levels of cash, supplies, and other resources.
• Coordinated customer service initiatives and staff training.
• Prepared monthly reports on branch performance metrics.