AFIA SERWAA YANKEY
Accra
Summary
A knowledgeable administrative member who has at least five years' experience in her field of studies and other related areas. Successful at working independently to coordinate paperwork, computer proficient and manage correspondence. Highly organized result-oriented customer service professional with record of significantly increasing service quality, sales and customer base. A confident, reliable and enthusiastic individual with a diligent hardworking nature, focused on supporting team requirements with professionalism and respect. Friendly, punctual and always prepared for greater challenges with effect to organizational goals.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Talent Acquisition Associate
Imagination Africa
Accra
06.2024 - Current
- Data Analysis and Reporting: Analyzed employment-related data, prepared reports, and developed recruiting strategies to address current and anticipated staffing needs.
- Event and Sponsorship Management: Planned and executed event logistics effectively, while securing new sponsorships from key industry players.
Growth Lead/Business Development Associate
Illuminate Africa
Accra
03.2024 - Current
- Strategized with board members to develop innovative donor acquisition methods and cultivated relationships with media figures, influencers, and business partners to enhance fundraising activities.
- Worked with diverse teams to accomplish goals, addressing product and service-related issues while contributing innovative ideas to improve team performance.
- Promoted high customer satisfaction by resolving issues with knowledgeable and friendly service, engaging customers through effective interpersonal skills.
- Cultivated a network of potential donors by attending events and supported event logistics by recruiting sponsors and volunteers to meet financial and operational needs.
- Utilized advanced technical skills to troubleshoot complex problems, prioritized tasks efficiently, and maintained updated knowledge through continuing education, earning recognition for exceptional customer service.
Executive Assistant
Sbinc Solutions Ltd.
Accra
06.2023 - Current
- Managed the filing system for corporate records and prepared reports, invoices, letters, and other documents, ensuring accuracy and organization.
- Made travel arrangements for executives and handled proofreading and editing of documents to maintain professionalism.
- Drafted and responded to emails while assisting with business development through client and partner research.
- Contributed to drafting business proposals and provided general administrative support, completing various tasks as assigned.
- Collaborated closely with company executives to achieve objectives and managed basic bookkeeping tasks to support operational efficiency.
Administrative Assistant
Bonvas Tour
Kumasi
05.2021 - 02.2023
- Travel and Event Coordination: Organizes domestic and international trips, prepares travel packages, schedules meetings, and conferences, confirms trip reservations, and manages bus transport for clients and students while handling all related documentation and approvals.
- Administrative and Sales Support: Drafts proposals, organizes files, coordinates recruitment processes, leads the sales and PR team, reviews and approves documents, answers and directs phone calls, and utilizes Excel for client receipts.
Sales And Marketing Personnel
The African Regent Hotel
Accra
11.2022 - 12.2022
- Calculated daily forecast sales
- Visited new and existed corporate companies to improve our brand and pitch in our products
- Drafted mails to clients
Receptionist
The African Regent Hotel
Accra
11.2021 - 01.2022
- Welcomed and greeted guests, managed reservations, check-ins, and check-outs, and provided concierge services to enhance their experience.
- Answered and forwarded calls, drafted emails for hotel reviews, and addressed guest issues promptly, including making wake-up calls and reporting necessary repairs.
- Provided administrative support by typing, printing, scanning, and photocopying for guests as needed, ensuring their requests were efficiently handled.
Education
Bachelor of Science - Hospitality And Tourism Management
Kwame Nkrumah University of Science And Technology (KNUST)
Kumasi, Ghana11-2023
WASSCE - General Arts
Archbishop Porter Girls Senior High
Takoradi, Ghana06.2019
Skills
- Technical skills
- Micro office skills
- Interpersonal skills
- Time management
- Organizational skills
- Exceptional communication skills
- Excellent customer service skills
- Leadership Development
- Analytical Thinking
- Adaptability and Flexibility
- Coaching and Development
- Professional Demeanor
Affiliations
- Participative Member | Petroleum Commission Local Content Conference and Exhibition 2024
- Team Member | Imagination Africa (The African Genius Chess Championship) 2024
- Organizing Lead | Imagination Africa Tennis Duel 2024
- Participative Member | Petroleum Commission Local Content Conference and Exhibition 2024
- Participative Member | Ghana International Petroleum Conference, Accra-Ghana 2024
- Participative Member | Professional Development Training, KNUST School Of Business, Kumasi-Ghana 2019-2023
- Participative Member Global Africa Business Dialogue With Stakeholders, Labadi Beach Resort JULY 2022
Certification
- GHANA ASSOCIATION OF TOURISM AND HOSPITALITY STUDENTS| MEMBERSHIP CERTIFICATE Kwame Nkrumah University of Science and Technology(KNUST), Kumasi-Ghana Awarded By Mr Kenneth Ankomah (National Secretary) 2023
- NATIONAL YOUTH INVESTMENT AND FINANCE| Participation Certificate | Education Training Programs Workshop Awarded By Mr Joshua Mensah (Head of Strategy And Project)2023
- SABRE | Participative Member | Basic Computer Reservation System (CRS) Training Kwame Nkrumah University of Science and Technology (KNUST), Kumasi-Ghana Awarded By Director of Sabre, 2022
- CERTIFICATE OF APPRECIATION | Organizing Committee Member Awarded By Mr Kwabena Obiri-Yeboah (Patron) 2021
References
- Nana Kwaku, Bonah, CEO, nanakobwan@gmail.com, +233 553638304, Bonvas Tours Ltd.
- Esther, Bediako, Front Office Manager, esthbeds2@gmail.com, +233 20 917 0332, African Regent Hotel
Timeline
Talent Acquisition Associate
Imagination Africa
06.2024 - Current
Growth Lead/Business Development Associate
Illuminate Africa
03.2024 - Current
Executive Assistant
Sbinc Solutions Ltd.
06.2023 - Current
Sales And Marketing Personnel
The African Regent Hotel
11.2022 - 12.2022
Receptionist
The African Regent Hotel
11.2021 - 01.2022
Administrative Assistant
Bonvas Tour
05.2021 - 02.2023
- GHANA ASSOCIATION OF TOURISM AND HOSPITALITY STUDENTS| MEMBERSHIP CERTIFICATE Kwame Nkrumah University of Science and Technology(KNUST), Kumasi-Ghana Awarded By Mr Kenneth Ankomah (National Secretary) 2023
- NATIONAL YOUTH INVESTMENT AND FINANCE| Participation Certificate | Education Training Programs Workshop Awarded By Mr Joshua Mensah (Head of Strategy And Project)2023
- SABRE | Participative Member | Basic Computer Reservation System (CRS) Training Kwame Nkrumah University of Science and Technology (KNUST), Kumasi-Ghana Awarded By Director of Sabre, 2022
- CERTIFICATE OF APPRECIATION | Organizing Committee Member Awarded By Mr Kwabena Obiri-Yeboah (Patron) 2021
Bachelor of Science - Hospitality And Tourism Management
Kwame Nkrumah University of Science And Technology (KNUST)
WASSCE - General Arts
Archbishop Porter Girls Senior High
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