AFFROL AMANKWAH-AKOMEAH
Accra,Ghana
Summary
Detail-oriented professional with strong expertise in customer service, emotional intelligence, and time efficiency. Proficient in Microsoft Office Suite and basic accounting, with a proven ability to handle tasks proactively while maintaining excellent telephone etiquette. Adept at taking initiative and delivering results-driven solutions, seeking opportunities to contribute to organisational success through exceptional interpersonal and administrative skills.
Offering strong organisational and leadership skills, with background in team collaboration and problem-solving. Knowledgeable about managing timelines and coordinating resources to meet project goals. Ready to use and develop communication, planning, and stakeholder management skills in all role.
Overview
14
14
years of professional experience
9
9
years of post-secondary education
1
1
Certification
Work History
National Information Technology Agency
03.2019 - Current
- Preparation of monthly financial report
- Collection and keeping of revenue and expenditure data
- Preparation and processing of vouchers and cheques
- Preparation of budget
- Payment of statutory fees (SSNIT & PAYE)
- Bank reconciliation analysis
Shop manager
Mapasi Enterprise
Accra, Greater Accra Region
01.2017 - 02.2019
- Determined strategic direction of organisation based on industry knowledge and market research.
- Conducted regular staff appraisals for performance improvement opportunities identification,.
- Formulated marketing and advertising strategies for continuous business growth.
- Assisted customers in making informed buying decisions through expert advice on products,.
- Solved customer complaints efficiently whilst maintaining high standards of service delivery,.
- Monitored market trends closely for competitive advantage in pricing strategies,.
- Ensured cleanliness of shop premises, presenting a professional image to customers.
- Maintained detailed and current records of inventory, personnel activities and business finances.
ABii National Savings and Loans
10.2016 - 12.2016
- Analyzing market trends, customer needs, and competitive landscapes to identify opportunities for growth
- Developing strategies to maintain and improve customer relationships, including loyalty programs and personalized marketing efforts
ABii National Savings and Loans
10.2015 - 09.2016
- Ensure that all payment vouchers and other documents are properly filed
- Ensure that day-to-day transactions are processed, and suppliers' invoices are processed and paid on time
- Assist in ensuring that monthly statutory returns such as PAYE, SSNIT, PF etc
- Are paid on time
- Petty cash reconciliation
- Writing of cheque for payment
- Daily branch deposit mobilization of marketers
Intern (Customer Service Officer
Principal Capital Microfinance
07.2014 - 09.2014
- Aided clients and walk-in customers in the bank's queuing system
- Marketing products and service of the institution
- Opening account for customers
- Responsible for aiding walk-in customers with account opening procedures
- Carried out administrative duties which included sampling of banks forms for new customers and filing of documents
- Advised walk-in clients on the benefits of the bank's investment products
- I worked with the Awoonor Law Consultancy and was tasked with the following duties and
- Responsibilities
- Payment of staff salary
- Writing of minutes and notes at meetings and court.
Personal Assistant
Awoonor Law Consultancy
Accra, Greater Accra Region
06.2011 - 07.2012
- Coordinated company events that strengthened employee morale and engagement.
- Created and maintained updated CRM records to track office communications.
- Offered continuous assistance with photocopying, scanning and basic clerical support to help staff maintain smooth workflow.
- Ensured smooth business travel arrangements for senior management.
- Handled basic clerical needs to help staff focus on more pressing matters.
- Conformed letters, emails and forms to office standards and corrected colleagues' work.
- Received requests for meetings and appointments, updated calendar and organised spaces and materials.
- Maintained confidentiality of documents, ensured secure handling of sensitive information.
- Updated executive diaries with daily appointments, set reminders, and added key details.
- Kept office spaces organised and workflows streamlined for team success against challenging daily objectives.
Education
Project Management Professional - Project Management Professional Course
Project Management Institute
03.2023 - 09.2023
Master's in Business Administration - Project Managment
Ghana Institute of Mgt & Public Admin
Ghana 09.2017 - 07.2019
Post Graduate Diploma in Business Administration - Business Administration
Ghana Institute of Mgt & Public Admin.
Ghana 09.2016 - 12.2016
Bachelor of Science in Banking & Finance - undefined
Central University College
WASSCE Certificate (General Arts' option) -
Krobo Girls' Senior High School
09.2007 - 09.2011
Basic Education Certificate Examination - Junior Secondary School
Jack & Jill Internatioanl School
Ghana 04.2005 - 04.2007
Skills
- Emotional intelligence
- Customer Service
- Microsoft Office Suite
- Basic accounting
- Telephone etiquette
- Proactive initiative
- Initiative taking
- Time efficiency
Accomplishments
- 2008-2009, Student Representative Council (SRC) Assistant Financial Secretary (Krobo Girls Senior High School)
- 2008-2010, Student Representative Council SRC Executive Member (Krobo Girls Senior High School)
- 2009-2010, American Field Service (AFS) President (Krobo Girls Senior High School)
- 2006-2007, Member of Ghana Girls Guide Association (Jack and Jill School, Roman Ridge)
Custom
Reading, Listening to Music, Event planning
Certification
Public Financial Management, GIMPA 17th -21st October, 2022
Budgeting and Financial Planning and Management, GIMPA, 12th - 16th December, 2022
Timeline
Project Management Professional - Project Management Professional Course
Project Management Institute
03.2023 - 09.2023
National Information Technology Agency
03.2019 - Current
Master's in Business Administration - Project Managment
Ghana Institute of Mgt & Public Admin
09.2017 - 07.2019
Shop manager
Mapasi Enterprise
01.2017 - 02.2019
ABii National Savings and Loans
10.2016 - 12.2016
Post Graduate Diploma in Business Administration - Business Administration
Ghana Institute of Mgt & Public Admin.
09.2016 - 12.2016
ABii National Savings and Loans
10.2015 - 09.2016
Intern (Customer Service Officer
Principal Capital Microfinance
07.2014 - 09.2014
Personal Assistant
Awoonor Law Consultancy
06.2011 - 07.2012
WASSCE Certificate (General Arts' option) -
Krobo Girls' Senior High School
09.2007 - 09.2011
Basic Education Certificate Examination - Junior Secondary School
Jack & Jill Internatioanl School
04.2005 - 04.2007
Bachelor of Science in Banking & Finance - undefined
Central University College
Public Financial Management, GIMPA 17th -21st October, 2022
Budgeting and Financial Planning and Management, GIMPA, 12th - 16th December, 2022
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