Summary
Overview
Work History
Education
Skills
Reading and baking
Timeline
Generic

Adwoa Nyarko Akosah

Customer Growth Manager
Accra

Summary

Enthusiastic Administrative and Customer Service Professional eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of administrative practices, customer growth and employee development. Motivated to learn, grow and excel when given the opportunity.

Overview

11
11
years of professional experience
8
8
years of post-secondary education

Work History

Project Development Officer

JPCann Associates Limited
Accra
05.2021 - Current
  • Led key projects while managing timelines and meeting deadlines within budgetary limits.
  • Optimized business and management practices to improve all facets of project development and execution.
  • Networked with prospects to increase business revenue and facilitate customer acquisition.
  • Generated new business through proactive strategies such as network and cold calling.
  • Conducted [Type] research prior to beginning new projects.
  • Developed and presented project and funding proposals.
  • Managed projects while defining scopes, establishing schedules and estimating expenses.
  • Defined project scopes, cost estimates and schedules.

Principal Administrative Asst./Front Desk Manager

Valley View University
Techiman
10.2014 - 04.2021
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Provided services efficiently and with high level of accuracy.
  • Anticipated guests' needs and responded to requests within reasonable amount of time.
  • Managed front desk maintenance of client records and lab data.
  • Ran reports detailing daily guest numbers, accounting expenses and income and room service usage.
  • Attended staff meetings and brought issues to attention of upper management.
  • Updated spreadsheets and databases to track, analyze and report on performance.
  • Drafted professional memos, letters and other official correspondence.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Performed research to collect and record industry data.
  • Managed filing system, entered data and completed other clerical tasks.
  • Completed forms, reports, logs and records to quickly handle all documentation for human resources.
  • Successfully completed special projects to exceed goals of both the Human Resource department and overall organization.
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
  • Managed calendars to strategically coordinate meetings, appointments and events.
  • Facilitated timely delivery of special projects to meet organizational and departmental objectives.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Restocked supplies and submitted purchase orders to maintain stock levels.

Customer Account Executive / Marketing Officer

Financial Institution
Kumasi
10.2012 - 10.2014
  • Developed and implemented database sales tracking, enabling improved understanding of product profitability and inventory needs.
  • Attended networking events to build relationships and identify sales opportunities.
  • Contributed long-term sales strategy ideas to team to promote continuing business success.
  • Monitored and tracked campaigns to determine effectiveness and future changes.
  • Maintained attitude of continuous improvement and competitive approach to sales benchmarks.
  • Negotiated sales deals between customers and agency, resulting in mutually beneficial agreements and cultivated relationships.
  • Mastered and constantly improved sales prospecting, follow-up and upsell processes.
  • Built rapport with customers and maintained loyalty by providing fast, knowledgeable service.
  • Distributed marketing materials to existing and prospective clients to promote products and services.
  • Trained clients on product features and updates to secure buy-in.
  • Developed and managed strong and growing pipelines of prospective small business customers.
  • Drafted letters, charts and financial reports to keep staff informed of progress.

Office Secretary

Internal Revenue Service (Ghana Revenue Authority)
Accra
08.2010 - 07.2011
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Maintained office supplies inventory by checking stock and ordering new supplies.
  • Offered technical support and troubleshot issues to enhance office productivity.
  • Conducted research to assist with routine tasks and special projects.
  • Drafted professional memos, letters and marketing copy to support business objectives and growth.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Sorted, opened and routed mail and deliveries to meet business requirements.
  • Received incoming mail and evaluated and distributed correspondence requiring priority attention.
  • Created and updated records and files to maintain document compliance.
  • Prepared mail and packages for shipment, pickup and courier services to expedite delivery.

Education

MBA - Strategic Management

Valley View University
Accra
01.2016 - 12.2018

BBA - Management

Valley View Unversity
Accra
01.2012 - 07.2014

Higher National Diploma (HND) - Secretaryship And Management Studies

Sunyani Polytechnic (Sunyani Technical Univ.)
Sunyani - Bono Ahafo Region
09.2007 - 06.2010

Skills

    Multitasking Abilities

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Reading and baking

Reading

Reading is my first and most cherished hobby. I read about any tangible and intangible documents on the media, magazines and books. Either fictions, non fiction, religious, politics, educational and especially researches done by people with the academia and business which highlights on behavioral, strategies and organisational growth.


Baking

Baking is my second best hobby. Baking gives me a kind of excitement especially when I am able to successfully come out with new products and its loved my family and friends. Most particularly, birthday and minor event bakery well designed and decorated. I pick my bakery motivation from bakery magazines and various social media cites such as youtube and facebook. One beautiful thing I love about bakery is how challenging it turns out to be sometimes and making the beautiful result such elating.

Timeline

Project Development Officer

JPCann Associates Limited
05.2021 - Current

MBA - Strategic Management

Valley View University
01.2016 - 12.2018

Principal Administrative Asst./Front Desk Manager

Valley View University
10.2014 - 04.2021

Customer Account Executive / Marketing Officer

Financial Institution
10.2012 - 10.2014

BBA - Management

Valley View Unversity
01.2012 - 07.2014

Office Secretary

Internal Revenue Service (Ghana Revenue Authority)
08.2010 - 07.2011

Higher National Diploma (HND) - Secretaryship And Management Studies

Sunyani Polytechnic (Sunyani Technical Univ.)
09.2007 - 06.2010

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Adwoa Nyarko AkosahCustomer Growth Manager