ADWOA YEBOAH
SCARBOROUGH
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Shoprite Ghana
Accra
03.2022 - 08.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Provided primary customer support to internal and external customers.
- Recommended products to customers, thoroughly explaining details.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
Customer Service Associate
Akoa Bverages Limited
Accra
11.2019 - 02.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Developed and actualized customer service initiatives to decrease wait times.
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
Administration Officer
Maxmart Shop Ghana
Accra
12.2017 - 09.2019
- Processed purchase orders, service contracts and financial reports.
- Screened and transferred incoming calls, took down messages and transmitted information and documents to internal personnel.
- Aided colleagues, managers and customers through regular communication and assistance.
- Drafted and distributed invoices for outstanding payments.
- Managed daily payment processing and drafted related financial documents.
- Monitored and updated employee database and managed scheduling for team.
- Contributed to team goal-achievement by collaborating with staff to develop customer service improvement initiatives.
Universal Customer Service Representative
SG-Ghana Limited National
Accra
09.2016 - 09.2017
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided primary customer support to internal and external customers.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
Sales Representative
Promasidor Ghana
Accra
08.2015 - 01.2016
- Increased sales by offering advice on purchases and promoting additional products.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
- Increased sales by offering consultation on products and services and applying customer service and upselling techniques.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
Education
Bachelor of Science - HOSPITALITY MANAGEMENT
UNIVERSITY OF CAPE COAST
CAPE COAST05.2016
High School Diploma -
AKIM SWEDRU SENIOR HIGH SCHOOL
AKIM SWEDRU09.2011
Skills
- Efficient and Detail-Oriented
- Building Customer Trust and Loyalty
- Calm and Professional Under Pressure
- Understanding Customer Needs
- Customer Account Management
- Data Entry and Maintenance
- Upbeat and Positive Personality
- Call Documentation
Reading and Music
Reading wide and listening to music
Languages
English
Advanced (C1)
Timeline
Customer Service Representative
Shoprite Ghana
03.2022 - 08.2022
Customer Service Associate
Akoa Bverages Limited
11.2019 - 02.2022
Administration Officer
Maxmart Shop Ghana
12.2017 - 09.2019
Universal Customer Service Representative
SG-Ghana Limited National
09.2016 - 09.2017
Sales Representative
Promasidor Ghana
08.2015 - 01.2016
Bachelor of Science - HOSPITALITY MANAGEMENT
UNIVERSITY OF CAPE COAST
High School Diploma -
AKIM SWEDRU SENIOR HIGH SCHOOL
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