Adwoa Serwaa Bonsu

Welcomed clients, providing professional and courteous assistance to enhance their experience.

• Maintained client records and ensured confidentiality to protect sensitive information.
• Communicated with clients through phone calls and other communication channels.
• Coordinated client services and assisted with administrative duties to streamline operations.
• Exhibited strong interpersonal skills while interacting with clients.
• Maintained a professional attitude while ensuring client satisfaction.

• Supported branch operations at Consolidated Bank Ghana, handling routine banking tasks.
• Assisted customers with account openings, inquiries, and basic service requests.
• Prepared and filed banking documents according to Consolidated Bank Ghana procedures.
• Rotated through various departments to gain practical banking experience.
• Recorded cash transactions and verified teller entries for accuracy.
• Processed customer deposits, withdrawals, and transfer requests.
• Reviewed account details and updated client records in banking systems.
• Supported compliance checks by gathering required identification and forms.
• Coordinated with branch staff to resolve customer issues and daily tasks.
• Gained exposure to banking operations, customer service, and departmental procedures.
• Developed an understanding of the bank’s daily operations and service delivery.

Maintained accurate financial records to support timely reporting and compliance.

• Handled cash transactions and assisted with reconciliation to ensure financial integrity.
• Entered and managed data to enhance accuracy and streamline reporting processes.
• Paid attention to detail and ensured accuracy in assigned tasks.
• Managed time effectively and organized daily tasks.
• Identified problems and contributed to finding solutions.
• Worked collaboratively with team members.