Adwoa Larbea Lartey
Greater Accra
Summary
Passionate and creative Social Media Intern with can-do attitude and energetic personality. Willing to tackle projects to increase brand awareness and enhance public relations. Works quickly and efficiently with great attention to detail and offers superb writing and editing skills.
Demonstrated success in improving customer engagement and client visibility in website searches with effective search engine optimization strategies. Knowledgeable about marketing approaches improve business results and enable dramatic sales. Good research, data analysis and organizational skills.
Recent graduate with excellent research, technical and problem-solving skills. Detail-oriented and able to learn new concepts quickly.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Social Media Marketing Intern
Dawurobo, Adenta
Accra
07.2023 - Current
- Created and published quality original content on selected social media networks to communicate company message.
- Designed content editorial calendar to plan marketing campaigns and integrate social media content.
- Engaged with clients and answered queries to promote brand-focused interactive and engaging content.
- Monitored Facebook, Instagram, Twitter and other social media platforms to build customer connections.
- Utilized Twitter and Facebook to promote products, services and content.
Customer Service Representative
Dawurobo Adenta
03.2024 - 05.2024
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Answered inbound calls, chats and emails to facilitate customer service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Social Media Manager Intern
AOL Technologies Consult
Accra
04.2021 - 02.2024
- Scheduled content and uploaded quality posts for client's various Facebook and Instagram pages, improving overall traffic.
Education
Bachelor Of Arts - Economics And Finance
University Of Ghana
Greater Accra08-2024
AI Career Essentials - AI Essentials and Prompt Engineering
ALX Africa
Online05.2024
Pentecost Senior High School
Business
Koforidua, Ghana09-2020
Junior High School -
Akosombo International School
Akosombo07.2017
Skills
- Problem-solving abilities
- Customer Service
- Minute Taking
- Teamwork
- Critical Thinking
- Communication Skills (written and verbal)
- Adaptive team player
- SWOT Analysis
- Content Curation
- Customer Engagement
- Call Management
- Account updating
- Data Collection
- Spreadsheets
- Call Center Operations
- Computer Proficiency
Certification
- AI Carrer Essentials, 04/01/24, 05/01/24, ALX
- Foundation in Digital Marketing and E-commerce, 03/01/24, 04/01/24, Coursera
Languages
English
First Language
English
Elementary (A2)
A2
Timeline
Customer Service Representative
Dawurobo Adenta
03.2024 - 05.2024
Social Media Marketing Intern
Dawurobo, Adenta
07.2023 - Current
Social Media Manager Intern
AOL Technologies Consult
04.2021 - 02.2024
Bachelor Of Arts - Economics And Finance
University Of Ghana
AI Career Essentials - AI Essentials and Prompt Engineering
ALX Africa
Pentecost Senior High School
Business
Junior High School -
Akosombo International School