Adu Gabriel
Kumasi
Summary
Dynamic IT leader with a proven track record at Paulsans Enterprise LTD, specializing in cloud computing and technical support. Expert in optimizing digital strategies and enhancing client engagement. Adept at cross-functional collaboration and troubleshooting, driving significant improvements in service delivery and customer satisfaction. Committed to leveraging emerging technologies for innovative solutions.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Head of Information Technology
Paulsans Enterprise LTD
KUMASI
07.2022 - Current
- Provided technical support for cloud-based solutions to resolve customer issues.
- Collaborated with engineering teams to troubleshoot and optimize cloud applications.
- Documented support processes and solutions in knowledge management systems.
- Assisted customers with account management and billing inquiries effectively.
- Conducted training sessions for clients on utilizing cloud services efficiently.
- Analyzed system performance and reported findings to improve service delivery.
- Engaged in continuous learning to stay updated on emerging cloud technologies.
- Coordinated with cross-functional teams to enhance customer experience and satisfaction.
Web & Cloud Infrastructure Manager / Digital Content Coordinator
G-Adu I.T Consult
Kumasi
09.2020 - Current
- Created and launched gaduitconsult.net, ensuring a professional online presence and user-friendly interface.
- Developed tallyoncloud.gaduitconsult.net to expand digital offerings and improve client engagement.
- Managed and maintained websites, ensuring high uptime, security, and regular updates.
- Provided cloud computing solutions, deploying scalable infrastructure for clients’ web and data needs.
- Handled the digital portfolios of more than three companies in Kumasi, coordinating web content, design, and technical support.
- Managed networking setups for business operations to ensure reliable internet connectivity and data exchange.
- Collaborated with clients to understand their digital and cloud infrastructure needs, providing tailored web and network solutions.
- Monitored website analytics to improve user experience and optimize web performance.
Support Engineer
Thonket Ghana Limited
KUMASI
12.2019 - Current
- Processed invoices and verified accuracy of financial documents
- Maintained accurate records in accounting software systems
- Assisted in preparing financial reports for management review
- Coordinated with vendors to resolve discrepancies in billing
- Configured and maintained network hardware and software systems for optimal performance.
- Monitored network traffic and resolved connectivity issues promptly and efficiently.
- Implemented security protocols to protect sensitive data and prevent breaches.
- Collaborated with IT teams to design and upgrade network infrastructure projects.
- Developed training programs to enhance employee skills and knowledge.
- Facilitated workshops on effective communication and teamwork strategies.
- Assessed training needs through surveys and performance evaluations.
Education
Diploma - Software Development
OpenLabs Ghana (NIIT)
Kumasi, Ghana12.2024
Professional Certificate - Database Administration
IPMC Ghana
Ghana12.2017
Skills
- Website Development & Management
- Digital Strategy & Optimization
- Content Management Systems (CMS)
- Intermediate SEO & Analytics
- Cloud Computing (Microsoft Windows Server with Azure, Google Cloud etc)
- Networking & Infrastructure
- Client & Project Management
- Troubleshooting & Technical Support
- Cross-functional Team Collaboration
- Cloud solutions
- Network maintenance
- Technical support
- Team collaboration
- ITIL framework
- IT service management
- Technical leadership
- Emerging technologies
- Data analytics
- IT budgeting
Additional Information
Strong communication and project management skills, Expertise in cloud platforms such as Microsoft Azure and Window Server, Knowledge of networking protocols and infrastructure management, Ability to work independently and handle multiple projects simultaneously, Good understanding of cybersecurity best practices
Certification
- Coursera
Languages
English
First Language
French
Elementary (A2)
A2
References
References available upon request.
Timeline
Head of Information Technology
Paulsans Enterprise LTD
07.2022 - Current
Web & Cloud Infrastructure Manager / Digital Content Coordinator
G-Adu I.T Consult
09.2020 - Current
Support Engineer
Thonket Ghana Limited
12.2019 - Current
Diploma - Software Development
OpenLabs Ghana (NIIT)
Professional Certificate - Database Administration
IPMC Ghana
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