Summary
Overview
Work History
Education
Skills
Custom
Personal Information
Custom
Custom
Languages
Timeline
Generic

ADU-BOAHEN THERESA

Ahwiaa-Kumasi

Summary

I am responsible, tolerant and very quick in learning and also open-minded person who always seek to find solutions to problems. I am honest and focused on honouring company ethics and preserving confidentiality and enjoy being part of a dynamic team who are goal oriented. I also exhibit strong and confident personality and respond positively to challenges.

Overview

9
9
years of professional experience

Work History

Butler

Aqua Safari Resort
09.2024 - Current
  • Welcoming guests, provide a warm introduction to the hotel and their accommodations, and may assist with private check-in procedures
  • Proactively identify and address guest needs, preferences, and any potential issues, ensuring a seamless and comfortable stay.
  • Providing tailored services based on individual guest requirements, including unpacking luggage, pressing clothes, and managing wardrobe needs.
  • Managing in-room dining, set tables, serve meals and drinks, and cater to specific culinary requests.
  • Handling various errands, such as making reservations, arranging transportation, and fulfilling special requests.
  • Assisting guests with check-out procedures and ensure a smooth and positive departure experience.
  • Liaising between guests and other hotel departments like housekeeping, maintenance, and the kitchen, ensuring efficient communication and service delivery.
  • Overseeing housekeeping services to maintain the cleanliness and tidiness of guest rooms and suites.
  • Managing the inventory of guest amenities, beverages, and other supplies, ensuring prompt replenishment.
  • Assisting with organizing and coordinating special events, dinners, or private functions for guests.
  • Maintaining a high level of discretion and confidentiality, ensuring the privacy and security of guests, particularly VIPs
  • Maintaining a well-groomed and professional appearance at all times.
  • Staying Informed and knowledgeable about hotel policies, services, and local attractions to assist guests effectively.
  • Providing discreet and attentive service, striving to exceed guest expectations and create memorable experiences.

F&B coordinator

PEDUASE VALLEY RESORT
06.2024 - 08.2024
  • Entered data, generated reports, and produced tracking documents.
  • Ensured food safety and allergen awareness
  • Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
  • Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
  • Gathered and organized materials to support operations.
  • Managed food order timelines for successful completion, ensuring food is properly presented.
  • Developed comprehensive reports for senior management, enabling informed decision-making based on data-driven insights.

Restaurant waitress

PEDUASE VALLEY RESORT
05.2024 - 06.2024
  • Provided excellent wait service to ensure satisfaction
  • Took customer orders and delivering food and beverages
  • Made menu recommendations, answered questions and sharing additional information with restaurant patrons
  • Effectively communicated with kitchen staff to make sure orders are accurate and delivered promptly.

Restaurant hostess

PEDUASE VALLEY RESORT
11.2023 - 05.2024
  • Welcomed guests and clients in friendly, positive manner to the venue
  • Provided accurate wait times and monitor waiting lists
  • Escorted customers to assigned dining or bar areas
  • Provided menus and announce Waiter/Waitress’s name
  • Greeted customers upon their departure
  • Coordinate with wait staff about available seating options
  • Maintained a clean reception area
  • Catered to guests who require extra attention (e.g Children, elderly)
  • Assisted wait staff as needed.

Front Desk Receptionist , Restaurant and bar attendant

LONGFORD ROYAL HOTEL
10.2022 - 12.2022
  • Welcomed guests and clients in friendly, positive manner
  • Collaborated effectively with customers and staff to maintain smooth-running company operations
  • Filed and maintained invoices, customer records and other paperwork to facilitate ease of retrieval
  • Met incoming customers with professional approach and provided friendly, knowledgeable assistance
  • Answered and directed incoming calls to relevant staff members using multi-line telephone system
  • Optimised customer experience, serving each guest with sincere, positive and enthusiastic attitude
  • Facilitated smooth operations by keeping bar area well-stocked throughout each shift
  • Maintained brand image by keeping neat personal appearance
  • Processed cash, credit card and voucher payments using POS terminals
  • Upheld high standard of cleanliness in all work areas to comply with health and safety regulations
  • Creatively presented drinks using various glass styles such wine glasses, beer glassware
  • Maintained facility compliance with health codes, sanitation requirements and licence regulations
  • Kept detailed inventories of supplies, ensured bar areas were strategically stocked to maintain efficient workflow
  • Consulted with customers to determine drink and taste preferences, making appropriate recommendations to guarantee customer satisfaction.

Front Desk Officer

M&J LIFE HOTEL
10.2021 - 12.2021
  • Planned office events by reserving venues, communicating schedules and coordinating setup
  • Verified customer enquiries to track service delivery and enable staff performance evaluations
  • Answered phones and performed clerical office functions to address queries, concerns and issues, escalating complaints to management
  • Helped management teams develop policies and procedures to improve record management, confidentiality and security.

Teacher in a Primary School

HARVARD INTERNATIONAL SCHOOL
09.2016 - 12.2018
  • Upheld school's ideals by treating parents, teachers and students with respect and consideration
  • Identified clear learning objectives and specified teaching methods
  • Set clear targets for future improvements using students' prior levels of attainment
  • Supported school administration by contributing regularly to staff meetings
  • Nurtured learners' abilities and interests by supervising and coordinating creative activities and lessons
  • Set examinations and assignments, marked and graded work and recorded results for performance tracking
  • Tracked attendance for absenteeism and reported identified pupils for intervention
  • Organised classrooms and created displays to encourage positive learning environments
  • Encouraged learners to pursue academic goals through motivation, counselling and exemplary leadership
  • Communicated children's performance to parents or guardians and recommended ways to address problematic behaviour.

Education

Bachelor of Science HOSPITALITY AND TOURISM MANAGEMENT -

KWAME NKRUMAH UNIVERSITY OF SCIENCE AND TECHNOLOGY
KUMASI
08.2023

Certificate of Higher Education - HOME ECONOMICS

ARMED FORCES SENIOR HIGH TECHNICAL
KUMASI
05.2015

Skills

  • Excellent verbal and written communication skills
  • Reservation and ticketing
  • Teamwork and collaboration
  • Strong attention to details
  • Clean and tidy nature
  • Client hospitality
  • Organisation and efficiency
  • Friendly customer service

Custom

0248330763

Personal Information

Nationality: Ghanaian

Custom

  • Dr. Benjamin Appiah Osei, Lecturer, Kwame Nkrumah University of Science and Technology, Department of Human Resources and Logistics
  • Madam Florence, Senior supervisor, Longford royal hotel, +233 248521081
  • Mr. Stephen Nkunim Amoyaw , Administration Coordinator, Aqua Safari Resort,+233 541917996

Custom

  • Reading
  • Travelling
  • Cooking

Languages

English
Advanced (C1)

Timeline

Butler

Aqua Safari Resort
09.2024 - Current

F&B coordinator

PEDUASE VALLEY RESORT
06.2024 - 08.2024

Restaurant waitress

PEDUASE VALLEY RESORT
05.2024 - 06.2024

Restaurant hostess

PEDUASE VALLEY RESORT
11.2023 - 05.2024

Front Desk Receptionist , Restaurant and bar attendant

LONGFORD ROYAL HOTEL
10.2022 - 12.2022

Front Desk Officer

M&J LIFE HOTEL
10.2021 - 12.2021

Teacher in a Primary School

HARVARD INTERNATIONAL SCHOOL
09.2016 - 12.2018

Bachelor of Science HOSPITALITY AND TOURISM MANAGEMENT -

KWAME NKRUMAH UNIVERSITY OF SCIENCE AND TECHNOLOGY

Certificate of Higher Education - HOME ECONOMICS

ARMED FORCES SENIOR HIGH TECHNICAL

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