ISSA HAROUN
Hospitality Management Professional
Great Accra
Summary
Dynamic General Manager with 7+ years in restaurant management and hospitality operations, recognized for significantly enhancing customer experiences and driving operational excellence. Demonstrated success in optimizing supply chains and implementing cost control measures that boost profitability. Expertise in team leadership and strategic innovations to elevate service quality. Committed to fostering high-performing teams to achieve exceptional results.
Overview
7
7
years of professional experience
5
5
Certification
Skills
- Microsoft Office and Google Suite
- Sustainability Strategies Guest Experience Management
- Data-Driven Decisions
- Team Leadership and Management
- Crisis Management
- Revenue Strategy
- Financial Management and Budgeting
- Operations and Process Optimization
- POS and Systems Integration
Work History
Hospitality Manager
Dodi International School
Tema
01.2024 - Current
- Reduced kitchen expenses by 22% in two months through menu planning and procurement optimization, improving budgeting and cost control.
Developed and implemented SOPs and KPIs for kitchen and procurement operations, ensuring consistency and performance tracking.
Led cost-saving initiatives and improved operational efficiency in kitchen operations.
Managed supplier relationships and controlled budgets to ensure profitability and service quality.
General Manager
Pink Panda Bakery (Contract)
Accra
01.2024 - 12.2024
- Increased monthly sales by 30% at Pink Panda Bakery by expanding the product range and improving procurement and wastage control by 15%.
- Streamlined workflows and led renovation projects to enhance productivity and customer satisfaction.
- Developed and implemented SOPs and KPIs for inventory management using Odoo ERP software to optimize bakery operations.
- Managed finance, expenses, procurement, payrolls, and daily bakery operations, ensuring effective use of budgets and resources.
Operations Manager
UNITED COMMERCIAL TRADING LTD (UCT)
Accra
07.2022 - 10.2023
- Secured a $100,000 contract for solar products, leveraging strong negotiation and client relationship management skills, enhancing revenue streams.
- Improved guest satisfaction by optimizing operational workflows and ensuring service excellence across all departments.
- Developed and implemented an automated inventory management system, improving stock accuracy, reducing waste, and boosting operational speed.
Sales Manager
XO Trading Ltd.
Accra
04.2021 - 06.2022
- Cultivated new vendor relationships using dynamic communication and negotiation skills
- Developed and implemented sales strategies to increase market share
- Traveled assigned sales territories and met with potential clients to establish business opportunities
- Monitored industry trends and competitor activities to stay ahead of the competition
- Negotiated contracts with suppliers to achieve cost savings without compromising quality standards
Restaurant Manager
Food Garage Ltd
Accra
12.2019 - 04.2021
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages
- Monitored stock levels of ingredients to ensure timely delivery of fresh produce
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality
Restaurant Manager
BOMBURGER
Beirut
01.2018 - 12.2019
- Managed daily operations, focusing on customer satisfaction, cost control, and team performance.
- Handled staff scheduling, budgeting, and inventory management.
- Implemented sales strategies, ensured food quality standards, and maintained health and safety compliance.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
Education
Bachelor's degree - Information Technology
Lebanese International University
01.2018
BT3 - Information Technology
CIS College Lebanon
01.2015
Certification
- Google Project Management Professional Certificate – completion: 09/2025
- CISCO IT Essentials Certificate – Issued: January 2017
- Social Media Marketing Certificate , issued: January 2016
- Food and Beverage Management – University Bocconi, completion: 09/2025
- Salesforce Sales Operations Professional Certificate – Salesforce, completion: 09/2025
Languages
- Arabic, Native or Bilingual
- English, Full Professional
Timeline
Hospitality Manager
Dodi International School
01.2024 - Current
General Manager
Pink Panda Bakery (Contract)
01.2024 - 12.2024
Operations Manager
UNITED COMMERCIAL TRADING LTD (UCT)
07.2022 - 10.2023
Sales Manager
XO Trading Ltd.
04.2021 - 06.2022
Restaurant Manager
Food Garage Ltd
12.2019 - 04.2021
Restaurant Manager
BOMBURGER
01.2018 - 12.2019
Bachelor's degree - Information Technology
Lebanese International University
BT3 - Information Technology
CIS College Lebanon
Similar Profiles
Dorcas Tsibu-DarkoDorcas Tsibu-Darko
Librarian at Dodi International SchoolLibrarian at Dodi International School
Ahmed ZakourAhmed Zakour
Demolition Laborer at Dodi`sDemolition Laborer at Dodi`s
OMOWUNMI DEBORAH NELSONOMOWUNMI DEBORAH NELSON
Math Teacher, Class Teacher, Head of Department at Lead City International School ( A Cambridge International School)Math Teacher, Class Teacher, Head of Department at Lead City International School ( A Cambridge International School)
MICHAEL NII AKO ODOIMICHAEL NII AKO ODOI
FATHER/SON BLACKSMITH & WELDING SHOP at MANAGERFATHER/SON BLACKSMITH & WELDING SHOP at MANAGER
ELOHIN PRINCESS YARTEYELOHIN PRINCESS YARTEY
Position:ASSISTANT INVESTMENT PORMOTION OFFICER at GHANA INVESTMENT PROMOTION CENTRE (GIPC)Position:ASSISTANT INVESTMENT PORMOTION OFFICER at GHANA INVESTMENT PROMOTION CENTRE (GIPC)