ADJOA NTUA ASIEDU-POKU
ACCRA,GHANA
Summary
Results-oriented Team Leader experienced in customer service and cash handling. Delivered effective solutions through strong communication skills and resilience under pressure. Committed to fostering positive client relationships and adapting to evolving environments.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
Work history
Volunteer
WILDAF GHANA
Accra, Greater Accra Region
2023.07 - Current
- Built strong relationships with community members to foster goodwill and cooperation.
- Built strong relationships with community partners and stakeholders.
- Enhanced public awareness about environmental issues through educational workshops.
- Demonstrated sensitivity and respect for clients by ensuring their needs were met in a safe and confidential environment.
Secretary assistant
GHANA TERTIARY EDUCATION COMMISSION
Accra, Greater Accra Region
2022.10 - 2023.11
- Managed confidential documents with utmost discretion.
- Streamlined office procedures for increased efficiency.
- Collaborated with other departments effectively for timely completion of projects.
- Resolved client queries efficiently, improving client satisfaction levels.
- Arranged appointments according to executive schedules to optimise time management.
- Filed documents systematically, making retrieval easy and quick when required.
Warehouse manager
ASIEDU-POKU VENTURES
Accra, Greater Accra Region
2020.04 - 2023.06
- Implemented cost-saving measures, leading to a significant reduction in overheads.
- Maintained clean work environment, promoting effective workflow and reducing hazards.
- Directed staff training for improved competency and productivity levels.
- Fulfilled customer orders promptly due to an efficient order tracking system implementation.
- Managed supplier relations for seamless procurement processes.
- Streamlined warehouse operations by implementing efficient inventory management systems.
Intern
YEHODA CONSULT
Accra, Greater Accra Region
2020.12 - 2021.01
- Filing taxes for clients
- Running bank errands
- Streamlined filing system, enhancing office efficiency.
- Adapted to new situations and learned new skills quickly.
- Showed initiative and willingness to take on new challenges.
Volunteer
ACTIONAID
Accra, Greater Accra Region
2018.05 - 2020.03
- engaged in training for community service
- engaged locals for training
- identifying problems in our community
- Solved problems in our community
- Enhanced public awareness about environmental issues through educational workshops.
- Developed greater community involvement by organising local events and activities.
Sales supervisor
ASIEDU-POKU VENTURES
Accra, Greater Accra Region
2015.07 - 2018.03
- Conducted regular staff training to increase product knowledge and sales skills.
- Delivered excellent customer service by addressing and resolving issues promptly.
- Managed customer queries to improve overall service experience.
- Fostered a positive work environment, enhancing employee morale and productivity.
- Upheld high-quality standards in all sales activities, reflecting positively on brand image.
- Negotiated deals with suppliers, securing best prices for products.
- Ensured adherence to company standards by conducting routine checks and balances.
Education
Bachelor of Arts - POLITICAL SCIENCE/ CHINESE
UNIVERSITY OF GHANA
GHANA 2018.09 - 2022.10
Skills
- Volunteer coordination
- Fundraising management
- Customer Service
- Team Leadership
- Communication
- Verbal communication
- Resilience under pressure
- Persistence
Languages
English
Fluent
Timeline
Volunteer
WILDAF GHANA
2023.07 - Current
Secretary assistant
GHANA TERTIARY EDUCATION COMMISSION
2022.10 - 2023.11
Intern
YEHODA CONSULT
2020.12 - 2021.01
Warehouse manager
ASIEDU-POKU VENTURES
2020.04 - 2023.06
Bachelor of Arts - POLITICAL SCIENCE/ CHINESE
UNIVERSITY OF GHANA
2018.09 - 2022.10
Volunteer
ACTIONAID
2018.05 - 2020.03
Sales supervisor
ASIEDU-POKU VENTURES
2015.07 - 2018.03