ADJOA ACHIAA NIMAKO
Relationship Manager
Niagara Falls
Summary
Results producing account manager demonstrating year-over-year improvements in sales and marketing efforts, customer service ratings and team productivity. Strong and decisive leader with excellent analytical, problem solving, organizational, team building and planning skills. Maintains an uncompromising focus on high quality standards and bottom-line profit maximization. Customer service oriented and excellent at performance crisis management and ensuring customer loyalty. Well acquainted with the SME Banking, Retail Banking, Insurance and Real Estate industry Results-driven . Meticulous, conscientious and methodical in approach.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
Work History
Banking Relationship Manager
AGRICULTURAL DEVELOPMENT BANK
01.2019 - Current
- Managed relationships with 50+ Sales Partners resulting in a 20% increase in revenue
- Initiated engagement with new Sales Partners resulting in 15% increase in market share
- Negotiated customized loan packages ensuring alignment with clients’ business goals boosting commercial loan disbursement by 20%
- Supported lead generation and tender opportunities resulting in a 25% increase in new business
- Successfully gained the confidence and built strong relationships with many of the smaller business accounts that felt undervalued by being accessible and listening to/addressing their needs
- Effectively communicated terms on loan modification agreements, settlements on liens, Deed in lieu, and short sale terms.
Sales and Marketing Executive
UT PROPERTIES LIMITED
01.2018 - 12.2018
- Made 10+ new clients, expanded sales of the products
- Followed up the old inquiries and improved sales
- Helped in organizing an online customer base
- Generated leads through networking and advertising
- Define, maintain and review customer portfolios and segments for existing and new customers
- Determine strategies that may be employed by the sales and marketing department to maximize revenue generation, market share position and product improvement.
Business Development Executive
UT PROPERTIES LIMITED
09.2016 - 01.2018
- Carried out market intelligence research to scout for new business opportunities for the firm
- Drafted and submitted business proposals to companies especially for our property management unit
- Spearheaded the signing of new business contracts with institutions such as Heritage Bank, Pan-African Savings and Loans, Mcottley Capital and Commerz Savings and Loans
- Engaged in effective client relationship management through ardent follow-up and responding to their queries.
Business Development Executive
UT PROPERTIES LIMITED
09.2016 - 01.2018
- Followed up and closed Prospective business opportunities with the sales team
- Assisted in office administrative duties
- Developed strategies and businesses for the firm by building corporate relationships with customers and the industry/market leaders
- Part of a team that made presentations on behalf of the department
- Organized subsidiary meetings bi-weekly.
Education
Master of Arts in Management and Administration -
University of Ghana Business School
01.2019 - 01.2020
Bachelor of Science - Business Administration - undefined
Central University College
01.2010 - 01.2014
Skills
Account ManagementProblem SolvingMicrosoft OfficeSocial Media MarketingAttention to detailsExcellent communication skillsBusiness DevelopmentSales And MarketingPortfolio ManagementCustomer Relationship Management
Financial Planning
Cross-Selling Opportunities
Referral Generation
Sales Support
Relationship Building
Risk Assessment
Willing to Learn
Team Building Leadership
Decision-Making
Proactive and Focused
Critical Thinking
Client Relationship Management
Community Networking
Timeline
Banking Relationship Manager
AGRICULTURAL DEVELOPMENT BANK
01.2019 - Current
Master of Arts in Management and Administration -
University of Ghana Business School
01.2019 - 01.2020
Sales and Marketing Executive
UT PROPERTIES LIMITED
01.2018 - 12.2018
Business Development Executive
UT PROPERTIES LIMITED
09.2016 - 01.2018
Business Development Executive
UT PROPERTIES LIMITED
09.2016 - 01.2018
Bachelor of Science - Business Administration - undefined
Central University College
01.2010 - 01.2014