ADJEI BOATENG KWAME
KUMASI
Summary
Seasoned IT professional with 3+ years of hands-on experience as an IT Manager. Adept at networking, hardware management, and diagnosing and resolving computer-related issues. Passionate about optimizing systems and ensuring seamless technological operations. Worked at Komfo Anokye Teaching Hospital.Excel in probelmsolving, communication and time management ensuring smooth technology operation and user support.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Computer & IT Manager
Komfo Anokye Teaching Hospital
Bantama
10.2024 - 04.2025
- Provided technical support to end users on various computer software and hardware issues.
- Analyzed system log, identified potential issues, and implemented solutions in a timely manner.
- Developed and maintained user accounts, permissions, and access rights.
- Installed, configured, tested, and maintained operating systems, application software, and system management tools.
- Assisted with network infrastructure design and implementation.
- Performed troubleshooting to diagnose and resolve complex technical problems.
- Created technical documentation for internal use by IT staff members.
- Monitored server performance metrics to identify areas of improvement or optimization.
- Implemented security measures to protect organizational data from unauthorized access.
- Conducted research on emerging products, services, protocols, and standards supporting system development efforts.
- Managed daily backup processes for all servers using enterprise-level backup and recovery software solutions.
- Resolved escalated customer service requests as needed in order to ensure successful resolution of customer complaints.
- Provided guidance to junior team members while developing their skillsets in the field of IT Support Engineering.
- Evaluated existing networks against industry best practices for security purposes.
- Configured routers and switches according to organizational specifications.
- Collaborated with technical staff to establish goals and objectives for system improvements and upgrades.
- Oversaw system upgrades and software implementations to enhance operational efficiency.
- Collaborated with medical staff to identify technology needs and solutions.
IT Technician
Komfo Anokye Teaching Hospital
Suame
08.2023 - 06.2024
- Resolve hardware and network issues.
- Standard User profile and domain account setup.
- Optimize network and system for effective and optimum performance.
- Configure network, hardware, software and systems.
- Manage inventory of IT assets.
- Provided technical support via phone, email, and on-site visits.
- Installed and configured hardware and software for user workstations.
- Diagnosed and resolved network connectivity issues quickly and effectively.
Sales and Service Manager
Electricity Company of Ghana
08.2022 - 12.2023
- Installed and configured hardware, software, systems, networks, printers and scanners.
- Maintained user accounts in Active Directory and Exchange Server environment.
- Implemented training sessions on safety procedures for field technicians.
- Managed customer inquiries regarding electricity services and billing issues.
- Trained and supported new staff in service protocols and customer engagement.
Education
Bachelor of Science - Computer science
University Of Energy And Natural Resources
Sunyani01.2024
Wassce - Science
OSEI KYERETWIE SENIOR HIGH SCHOOL
Kumasi01.2020
BECE -
MARIA MONTESSORI SCHOOL
Kumasi01.2017
Cyber Security Analyst
IBM
Skills
- Disaster Recovery Planning
- Software Installation and Configuration
- IT consulting
- Network security
- Cybersecurity expertise
- Adaptability
- Computer diagnostics and problem-solving
- Local access network planning
- Interpersonal skills
- Multitasking Abilities
- IT infrastructure proficiency
- Technical documentation
- Security implementation
- Network infrastructure
- TECHNICAL SKILLS
Programming languages: Python (advanced), Java (intermediate), C (intermediate), R
(Intermediate), VBNET (basic)
Web technologies: HTML5, CSS3, JavaScript, full-stack development
Data and analytics: data science, machine learning, statistical analysis, R Studio
Tools and platforms: ArcGIS, Microsoft Office Suite, hospital management systems
Databases: SQL, database design, and management
Specializations: Cybersecurity, Cloud Computing, Multi-criteria Decision Making
Certification
Certificate, http://www.uivs.eunr.edu.gh, UEB3513420AD20232024
Languages
- ENGLISH
- FRENCH
- TWI
Languages
English
First Language
French
Upper Intermediate (B2)
B2
Spanish
Intermediate (B1)
B1
Affiliations
- Volunteer IT support for local organisations ( MQB's hair products)
- Key participantof open-source software project on GitHub
Timeline
Computer & IT Manager
Komfo Anokye Teaching Hospital
10.2024 - 04.2025
IT Technician
Komfo Anokye Teaching Hospital
08.2023 - 06.2024
Sales and Service Manager
Electricity Company of Ghana
08.2022 - 12.2023
Bachelor of Science - Computer science
University Of Energy And Natural Resources
Wassce - Science
OSEI KYERETWIE SENIOR HIGH SCHOOL
BECE -
MARIA MONTESSORI SCHOOL
Cyber Security Analyst
IBM