Summary
Overview
Work History
Education
Skills
Certification
Languages
Languages
Affiliations
Timeline
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ADJEI BOATENG KWAME

KUMASI

Summary

Seasoned IT professional with 3+ years of hands-on experience as an IT Manager. Adept at networking, hardware management, and diagnosing and resolving computer-related issues. Passionate about optimizing systems and ensuring seamless technological operations. Worked at Komfo Anokye Teaching Hospital.Excel in probelmsolving, communication and time management ensuring smooth technology operation and user support.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Computer & IT Manager

Komfo Anokye Teaching Hospital
Bantama
10.2024 - 04.2025
  • Provided technical support to end users on various computer software and hardware issues.
  • Analyzed system log, identified potential issues, and implemented solutions in a timely manner.
  • Developed and maintained user accounts, permissions, and access rights.
  • Installed, configured, tested, and maintained operating systems, application software, and system management tools.
  • Assisted with network infrastructure design and implementation.
  • Performed troubleshooting to diagnose and resolve complex technical problems.
  • Created technical documentation for internal use by IT staff members.
  • Monitored server performance metrics to identify areas of improvement or optimization.
  • Implemented security measures to protect organizational data from unauthorized access.
  • Conducted research on emerging products, services, protocols, and standards supporting system development efforts.
  • Managed daily backup processes for all servers using enterprise-level backup and recovery software solutions.
  • Resolved escalated customer service requests as needed in order to ensure successful resolution of customer complaints.
  • Provided guidance to junior team members while developing their skillsets in the field of IT Support Engineering.
  • Evaluated existing networks against industry best practices for security purposes.
  • Configured routers and switches according to organizational specifications.
  • Collaborated with technical staff to establish goals and objectives for system improvements and upgrades.
  • Oversaw system upgrades and software implementations to enhance operational efficiency.
  • Collaborated with medical staff to identify technology needs and solutions.

IT Technician

Komfo Anokye Teaching Hospital
Suame
08.2023 - 06.2024
  • Resolve hardware and network issues.
  • Standard User profile and domain account setup.
  • Optimize network and system for effective and optimum performance.
  • Configure network, hardware, software and systems.
  • Manage inventory of IT assets.
  • Provided technical support via phone, email, and on-site visits.
  • Installed and configured hardware and software for user workstations.
  • Diagnosed and resolved network connectivity issues quickly and effectively.

Sales and Service Manager

Electricity Company of Ghana
08.2022 - 12.2023
  • Installed and configured hardware, software, systems, networks, printers and scanners.
  • Maintained user accounts in Active Directory and Exchange Server environment.
  • Implemented training sessions on safety procedures for field technicians.
  • Managed customer inquiries regarding electricity services and billing issues.
  • Trained and supported new staff in service protocols and customer engagement.

Education

Bachelor of Science - Computer science

University Of Energy And Natural Resources
Sunyani
01.2024

Wassce - Science

OSEI KYERETWIE SENIOR HIGH SCHOOL
Kumasi
01.2020

BECE -

MARIA MONTESSORI SCHOOL
Kumasi
01.2017

Cyber Security Analyst

IBM

Skills

  • Disaster Recovery Planning
  • Software Installation and Configuration
  • IT consulting
  • Network security
  • Cybersecurity expertise
  • Adaptability
  • Computer diagnostics and problem-solving
  • Local access network planning
  • Interpersonal skills
  • Multitasking Abilities
  • IT infrastructure proficiency
  • Technical documentation
  • Security implementation
  • Network infrastructure
  • TECHNICAL SKILLS

Programming languages: Python (advanced), Java (intermediate), C (intermediate), R

(Intermediate), VBNET (basic)

Web technologies: HTML5, CSS3, JavaScript, full-stack development

Data and analytics: data science, machine learning, statistical analysis, R Studio

Tools and platforms: ArcGIS, Microsoft Office Suite, hospital management systems

Databases: SQL, database design, and management

Specializations: Cybersecurity, Cloud Computing, Multi-criteria Decision Making

Certification

Certificate, http://www.uivs.eunr.edu.gh, UEB3513420AD20232024

Languages

  • ENGLISH
  • FRENCH
  • TWI

Languages

English
First Language
French
Upper Intermediate (B2)
B2
Spanish
Intermediate (B1)
B1

Affiliations

  • Volunteer IT support for local organisations ( MQB's hair products)
  • Key participantof open-source software project on GitHub

Timeline

Computer & IT Manager

Komfo Anokye Teaching Hospital
10.2024 - 04.2025

IT Technician

Komfo Anokye Teaching Hospital
08.2023 - 06.2024

Sales and Service Manager

Electricity Company of Ghana
08.2022 - 12.2023

Bachelor of Science - Computer science

University Of Energy And Natural Resources

Wassce - Science

OSEI KYERETWIE SENIOR HIGH SCHOOL

BECE -

MARIA MONTESSORI SCHOOL

Cyber Security Analyst

IBM
ADJEI BOATENG KWAME