Adelaide Amoabea Larbi-Amoah
Accra
Summary
Experienced professional with a unique perspective on the industry, based in Accra, Ghana. Skilled in customer relations and support, administrative operations and production management, with a strong educational background and notable accomplishments in art productions and customer support. Passionate about making an impact and committed to delivering results.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
FairTrade Outsourcing Ghana
10.2022 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Answered constant flow of customer calls with minimal wait times.
Production/ Studio Manager
Digital Creative Media
11.2020 - 03.2022
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Communicated with clients ahead of productions to ensure their needs were met.
- Ensured the welfare and safety of cast, crew, and clients during productions.
- Procured necessary equipment for productions
National Service Officer
Institute Of African Studies Dance Ensemble
09.2020 - 07.2021
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained energy and enthusiasm in fast-paced environment.
- Developed and maintained courteous and effective working relationships.
Customer Service, Personal Assistant & Administrative Assistant
Catering Services
06.2016 - 08.2020
- Received and dispatched customer orders
- Attended and responded to customer queries
- Undertook general administrative duties
Education
Bachelor of Arts - Dance with Psychology
University of Ghana
Accra, Ghana 07.2020
West African Senior Secondary Certificate Exam - Visual Arts
Mfantsiman Girls Senior High School
Saltpond, Central Region06.2016
Skills
- Team player
- Creative
- Confident
- Outgoing
- Self-motivated
- Flexible and fast learner
- Disciplined and detail-oriented
- Responsible
- Effective time management skills
- Proficient in Microsoft Office Suite
Timeline
Customer Service Representative
FairTrade Outsourcing Ghana
10.2022 - Current
Production/ Studio Manager
Digital Creative Media
11.2020 - 03.2022
National Service Officer
Institute Of African Studies Dance Ensemble
09.2020 - 07.2021
Customer Service, Personal Assistant & Administrative Assistant
Catering Services
06.2016 - 08.2020
Bachelor of Arts - Dance with Psychology
University of Ghana
West African Senior Secondary Certificate Exam - Visual Arts
Mfantsiman Girls Senior High School
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