Adelaide Appiah
Ashongman Estate
Summary
I am a Marketing manager with a Versatile customer service representative with proven experience delivering service standards to high-level customer accounts. Strong communicator, who builds client trust with persuasive language and unwavering customer support attitude. Performed extensive forecasts and market research to learn more about customers’ demands and product needs. Skilled in identifying solutions to increase brand awareness and seeking to leverage strategy skills to grow company revenue and enhance reputation.
Overview
7
7
years of professional experience
Work History
Business Development Officer
JOYKEM ROOFING SHEETS
11.2024 - Current
- Identified potential partnership opportunities, leading to strategic alliances that drove business growth.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Strengthened relationships with key clients by providing exceptional support and maintaining regular communication.
- Kept meticulous client notes and updated account information in company databases.
- Negotiated contracts with vendors and clients, ensuring favorable terms for the company''s success.
- Recorded accurate and efficient records in customer database.
- Developing business plans
Manager
SHOP WITH ADELL
10.2023 - 08.2024
- Recruiting and training staff
- Handling customer complaints
- Occupational safety and health
- Overseeing pricing and stock control
- Complying with regulations on store operations
- Inventory control
- Respond to customer complaints and comments
- Budgeting
- Maintaining statistical and financial records
- Meeting sales goals
- Fulfilling sales obligations
- Handling orders
- Promoting and marketing the business
- Shop presentation and security
Tour Guide
HOME AFFAIRS TRAVEL AND TOUR
01.2021 - 08.2023
- Arranging travel within the country for Clients
- Excellent customer service
- Keeping financial statements and documents
- Advising clients about places in which they intend to visit
- Booking and confirming reservations
- Destination research
- Organize accommodations and ground transportation services
Secretary
UNIVERSITY OF PROFESSIONAL STUDIES
09.2019 - 08.2020
- Answering calls, taking messages and handling correspondence
- Maintaining document and arranging appointments
- Typing, preparing and collating reports
- Organizing and servicing meetings (producing agendas and taking minutes)
- Managing database
- Implementing new procedures and administrative systems
- Coordinating mail-shots and similar publicity tasks
- Logging and processing bills or expenses
- Acting as a receptionist and/or meeting and greeting clients
Secretary
5 STAR ADVERTISING AGENCY
06.2018 - 08.2018
- Supported the Communications Desk to write success stories
- Crafted content for social media
- Drafted letters to stakeholders
- Organized stakeholder engagement sessions and helped communications and multi-stakeholder dialogue platforms to reach stakeholders in the community
Education
Virtual Assistance
African Leadership Experience(ALX)
Accra, Ghana11-2024
Bachelor of Science - Marketing
Afican Leadership Experience (ALX)
Accra01.2020
General Arts - Christian Religious Studies, Economics, Geography, Elective Mathematics
Methodist Girls Senior High School
Eastern- Mamfe01.2013
Skills
- Development communications
- Social Media
- Marketing Communications
- Public Relations
- Excellent Communication Skills
- Negotiation Skills
- Time management
- Attention to detail
- Strong communication skills
- Problem-solving abilities
- Flexibility and adaptability
- Managing clients inbox
- Managing clients calendar
- Creating meeting minutes/notes
- Creating travel Itineraries
- Proficient use of Google Workspace
Languages
English
Twi
Hobbies and Interests
- Singing
- Cooking
- Business Development
Timeline
Business Development Officer
JOYKEM ROOFING SHEETS
11.2024 - Current
Manager
SHOP WITH ADELL
10.2023 - 08.2024
Tour Guide
HOME AFFAIRS TRAVEL AND TOUR
01.2021 - 08.2023
Secretary
UNIVERSITY OF PROFESSIONAL STUDIES
09.2019 - 08.2020
Secretary
5 STAR ADVERTISING AGENCY
06.2018 - 08.2018
Virtual Assistance
African Leadership Experience(ALX)
Bachelor of Science - Marketing
Afican Leadership Experience (ALX)
General Arts - Christian Religious Studies, Economics, Geography, Elective Mathematics
Methodist Girls Senior High School
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