ADAMU BUKARI
TAMALE
Summary
Strategic Regional Sales Manager at Ghacem Limited, dedicated to increasing market share and elevating customer satisfaction. Strong background in sales forecasting and team leadership, achieving notable revenue growth through effective planning and recruitment strategies. Skilled in negotiating complex projects and promoting interdepartmental collaboration to optimize business performance.
Overview
17
17
years of professional experience
Work History
Regional Sales Manager/Depot Supervisor
Ghacem Limited
Tamale,Belgatanga,Nalerigu,Damango
04.2013 - Current
- Used change methodologies to increase sales and led projects for increased productivity.
- Maintained accurate records of all sales activities including leads generated and closed deals.
- Supported, trained and motivated team of professionals to consistently meet annual goals for sales and production.
- Participated actively in industry conferences and seminars for knowledge sharing purpose.
- Recruited, trained, coached, mentored, and evaluated a team of regional sales representatives.
- Created and maintained sales environment to support business objectives.
- Met with sales and design departments to determine project road maps and create unique products to drive profitability and champion brand.
- Coached, developed and motivated team to achieve revenue goals.
- Supervised sales strategy, training, team structure, and communication of regional sales program.Built sales forecasts and schedules to reflect desired productivity targets.
- Generated reports on weekly, monthly, quarterly basis detailing regional sales metrics such as revenue goals achieved or missed targets.
- Gained market share in new sales performance through aggressive team training.
- Improved profit margins by effectively managing expenses, budget and overhead, increasing closings and optimizing product turns.
- Provided technical advice and support on product features and benefits to customers.
- Conducted market research and reported on competitors.
- Monitored competitor activities and analyzed pricing trends in the region.
- Partnered closely with marketing team to ensure successful execution of promotional campaigns in the region.
- Developed strategies and plans for regional sales growth.
- Identified opportunities for cross-selling and up-selling within existing customer base.
- Prospected, identified, and cultivated relationships with contacts to promote product lines and solutions.
- Developed and significantly grew assigned territory using strong engagement and marketing skills.
- Directed and coordinated products, services and sales activities.
- Led, coached and developed employees to achieve sales goals.
- Resolved customer complaints regarding sales and service.
- Conducted regular market research to identify customer needs and preferences.
- Enhanced sales volume through skilled support to both new and inactive customers.
- Supported sales team members to drive growth and development.
- Held weekly meetings with each representative to talk one-on-one, resolve issues and provide tailored training.
- Analyzed regional sales performance data to develop actionable insights.
- Ensured compliance with company policies and procedures related to regional sales operations.
- Met regional sales objectives by developing and implementing promotion strategies, coordinating sales team and servicing key accounts to fortify business relationships.
- Implemented effective territory management techniques across the region.
- Penetrated new markets by investigating competitor products, services, and trends.
- Established relationships with key accounts in the region through personal visits and phone calls.
- Cultivated an environment that fostered teamwork among regional sales staff members.
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
- Analyzed regional market trends to discover new opportunities for growth.
- Negotiated contracts with distributors, vendors, retailers. in the region.
- Increased revenue generation by collaborating with senior executives to assess regional performance and develop new sales strategies.
- Analyzed quarterly sales statistics and prepared analyses for corporate management.
- Hired and motivated high-performing sales team.
- Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Achieved cost-savings by developing functional solutions to problems.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Utilized various software and tools to streamline processes and optimize performance.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Managed inventory and supplies to ensure materials were available when needed.
- Assisted with customer requests and answered questions to improve satisfaction.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Trained new hires on company policies, procedures and best practices.
- Ensured adherence to safety regulations in the depot environment.
- Prepared annual budget proposals for approval by higher management.
- Created monthly reports on inventory, sales and employee productivity.
- Trained new employees on company and safety standards, providing assistance and remediation with issues.
- Evaluated employees and offered constructive feedback to encourage performance improvements.
- Provided technical support during installation of new machinery at the depot.
- Performed periodic checks on equipment functioning in the depot premises.
- Developed strategies to maximize space utilization in the warehouse.
- Implemented effective methods for tracking expenses related to operations.
- Identified needs of customers promptly and efficiently.
- Conducted training in equipment operations and safety procedures, briefing employees of hazards associated with work.
- Assigned daily tasks to employees and monitored their progress.
- Conducted regular audits of stock levels and updated records accordingly.
- Monitored daily operations to identify areas requiring improvement.
- Reviewed purchase orders for accuracy prior to authorizing payments.
- Planned and developed new operation processes to innovate and stay competitive.
- Conferred with management and subordinates to resolve problems or complaints.
- Supervised staff performance and provided feedback to ensure high quality customer service.
- Investigated customer complaints about product quality or delivery delays.
- Maintained accurate records of incoming shipments and outgoing deliveries.
- Scheduled maintenance activities for fleet vehicles as per established guidelines.
- Initiated process improvements to increase efficiency and reduce costs.
- Assigned tasks to employees and monitored productivity, performance and task completion.
- Enforced company policies, answered coworkers' questions and trained new personnel.
- Prepared operations data to produce comprehensive reports to management.
- Delegated tasks to multiple employees while maintaining efficient workplace.
- Analyzed financial data such as budget forecasts and cost estimates.
- Organized weekly meetings with staff members to review progress.
- Managed relationships with external vendors for procurement of supplies and services.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Acting Sales Representative
Ghacem Limited
Tema,Achimota,Madina And Koforidua Sales Offices
01.2011 - 12.2013
- Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
- Replenished and arranged items to maintain appearance.
- Identified opportunities for cross-selling additional products and services.
Sales Representative
Ghacem Limited
Winneba,kasoa,capecoast,
02.2011 - 01.2013
- Performed market research to identify potential sales opportunities.
- Organized client visits, presentations, product demonstrations and trade shows.
- Generated new sales leads through cold calling and networking activities.
- Listened to customer needs to identify and recommend best products and services.
- Reviewed monthly performance against targets set by management team.
- Created detailed reports on daily, weekly, and monthly sales activity.
- Engaged casual shoppers to provide information about featured products and recommend merchandise, driving sales opportunities.
- Drove sales of company products and services by meeting with customers using strategic and organized approach.
- Analyzed customer feedback to improve products and services.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Managed inventory levels by ordering sufficient stock for each account.
- Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
- Performed regular follow-ups with prospects to close deals in a timely manner.
- Collaborated with marketing team to create promotional materials for products and services.
- Coordinated with other departments to ensure timely delivery of orders.
- Recognized security risks to properly handle situations.
- Conducted market research to identify selling possibilities and evaluate customer needs.
- Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
- Set up meetings with potential clients and listened to their wishes and concerns.
- Maximized sales by keeping areas tidy, fully stocked and correctly priced.
- Coordinated with logistics teams to ensure timely delivery of products to customers.
- Provided technical support for customers using the company's products or services.
- Developed and maintained relationships with new and existing clients to increase sales revenue.
Utility Officer
Ghacem Limited
Tema
01.2009 - 12.2010
- Assessed company operations for compliance with safety standards.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Conducted performance evaluations and provided constructive feedback.
- Provided guidance to team members on how to effectively complete tasks within established timelines.
- Oversaw the development and implementation of operational procedures.
- Led crisis management efforts to resolve issues promptly and efficiently.
- Developed and maintained relationships with key clients and stakeholders.
- Responded promptly to customer inquiries or complaints in a polite manner.
- Managed team of professionals to ensure operational efficiency and effectiveness.
- Created plans to propose solutions to problems related to efficiency, costs or profits.
- Implemented risk management strategies to mitigate potential threats.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Assisted with customer requests and answered questions to improve satisfaction.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Managed inventory and supplies to ensure materials were available when needed.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Calling Officer
Ghacem Limited
Tema
03.2009 - 08.2010
- Developed and maintained relationships with key clients and stakeholders.
- Identified needs of customers promptly and efficiently.
- Maintained positive working relationship with fellow staff and management.
- Determined consumer needs to provide products and services appealing to larger market.
- Responded promptly to customer inquiries or complaints in a polite manner.
- Ensured the security and confidentiality of sensitive information.
- Worked with cross-functional teams to achieve goals.
- Completed day-to-day duties accurately and efficiently.
- Managed inventory and supplies to ensure materials were available when needed.
- Recognized by management for providing exceptional customer service.
Office Administrative Assistant
Ghacem Limited
Tema
01.2008 - 12.2009
- Managed office duties, ordered materials, organized workspaces, answered emails, and made phone calls.
- Directed clients and guests to correct departments, rooms, and staff members.
- Greeted visitors and answered incoming calls, providing information to callers or redirecting them to the appropriate personnel.
- Organized and maintained filing systems, both paper and electronic.
- Maintained confidentiality of sensitive data in accordance with company policies.
- Maintained inventory of office supplies and placed orders when necessary.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Performed administrative duties such as photocopying, faxing documents and mailing packages.
- Developed and implemented filing systems, both digital and physical, improving document organization and retrieval efficiency.
- Processed incoming invoices for payment in a timely manner.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
Education
MBA - Logistics And Supply Chain Management
Kwame Nkruma University of Sceince And Technology
Kumasi11-2022
BBA - Marketing
Methodist University
Accra05-2011
Basic Banking Practices
Corporate Excellence Consulting Gh
Accra11-2010
Higher National Diploma - Marketing
Tamale Technical University
Tamale08-2007
Skills
- Goal setting and performance management
- Complex project negotiation
- Customer portfolio management
- Multidisciplinary team leadership
- Program coordination
- Expanding territories
- Multitasking
- Sales channel management
- Network development
- Brand marketing
- Customer complaint resolution
- Team recruitment
- Team building
- Distributor base development
- Client account management
- Fieldwork oversight
- Adaptability and flexibility
- Marketing strategy development
- Customer base development
- Sales reporting
- Teamwork and collaboration
- Performance evaluation
- Operations
- Market share growth
- Customer order management
- Data confidentiality
- Review of contracts
- Interdepartmental collaboration
- Staff training
- CRM software
- Objection handling
- Sales forecasting
- Sales leadership
- Sales coordination
- Business development and planning
- Product and service promotion
- Budget management
- Client retention
- Market research and sales analysis
- Account management
- Evaluate leads
- Strategy development
- Sales tracking
- Training development
- Contract negotiations
- Employee retention
Timeline
Regional Sales Manager/Depot Supervisor
Ghacem Limited
04.2013 - Current
Sales Representative
Ghacem Limited
02.2011 - 01.2013
Acting Sales Representative
Ghacem Limited
01.2011 - 12.2013
Calling Officer
Ghacem Limited
03.2009 - 08.2010
Utility Officer
Ghacem Limited
01.2009 - 12.2010
Office Administrative Assistant
Ghacem Limited
01.2008 - 12.2009
MBA - Logistics And Supply Chain Management
Kwame Nkruma University of Sceince And Technology
BBA - Marketing
Methodist University
Basic Banking Practices
Corporate Excellence Consulting Gh
Higher National Diploma - Marketing
Tamale Technical University
Similar Profiles
KEZIAH HOLDBROOKKEZIAH HOLDBROOK
Intern at GHANA RUBBER ESTATES LIMITEDIntern at GHANA RUBBER ESTATES LIMITED
David AmponsahDavid Amponsah
Head of Department, Projects at Olam Cocoa Processing Ghana LimitedHead of Department, Projects at Olam Cocoa Processing Ghana Limited
EDMOND OWUSU-ANSAHEDMOND OWUSU-ANSAH
Finance Officer at West Africa Quarries LimitedFinance Officer at West Africa Quarries Limited