Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Ackah Dennis

Kasoa

Summary

Results-driven professional with extensive experience at SSNIT, excelling in data entry and customer service. Proven ability to enhance operational efficiency through meticulous attention to detail and effective problem-solving. Skilled in Microsoft Excel and adept at fostering strong stakeholder relationships, ensuring high levels of satisfaction and compliance.

Overview

2026
2026
years of professional experience

Work History

Data Entry Clerk

SSNIT
10.2024 - Current
  • Followed established procedures to enter and process data correctly.
  • Organized, sorted, and checked input data against original documents.
  • Scanned documents and saved in database to keep records of essential organizational information.
  • Completed data entry tasks with accuracy and efficiency.
  • Maintained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies.
  • Managed and organized documents for data entry tasks.

Field Officer

SSNIT
10.2024 - Current
  • Developed strong relationships with stakeholders, fostering trust and open lines of communication during site visits and meetings.
  • Expedited decision-making processes by presenting comprehensive reports containing vital field insights to senior leadership teams regularly.
  • Managed multiple priorities effectively while adhering to deadlines under challenging conditions in the field.
  • Streamlined field data management with the implementation of new software tools and processes.
  • Kept abreast of industry trends and best practices to drive continuous improvement initiatives within the organization''s field operations.

Customer Service Representative

SSNIT
2024 - Current
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company app, improving overall user experience.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.

Education

Bachelor of Arts - History

University of Cape Coast
Cape Coast
12.2024

High School Diploma - General Arts

Nsein Senior High School
Axim
07.2018

Skills

  • Data entry
  • Accuracy and attention to detail
  • Attention to detail
  • Time management
  • Customer Service-oriented
  • Independent worker
  • Problem-solving
  • Office administration
  • Strong problem solver
  • Document scanning
  • Document processing
  • Administrative support
  • Microsoft Word
  • Microsoft Excel

Languages

French
Intermediate (B1)
English
Bilingual or Proficient (C2)

Timeline

Data Entry Clerk

SSNIT
10.2024 - Current

Field Officer

SSNIT
10.2024 - Current

Customer Service Representative

SSNIT
2024 - Current

Bachelor of Arts - History

University of Cape Coast

High School Diploma - General Arts

Nsein Senior High School

Similar Profiles

CREATE PROFILE
Ackah Dennis