Abubakari Mustapha
Accra
Summary
Dynamic Sales Manager with a proven track record at Franko Trading Enterprise, enhancing client satisfaction and increasing sales revenue through strategic planning and relationship building. Excelled in coaching teams for peak performance and mastering product knowledge, resulting in robust client relationships and revenue growth. Skilled in negotiation and persuasive communication, driving significant sales achievements.
Overview
10
10
years of professional experience
Work History
Sales Manager
Franko Trading Enterprise
01.2019 - 06.2023
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
- Met with clients, delivering presentations, and educating on product and service features and offerings.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
Community Health Worker Intern
Youth Employment Agency
05.2014 - 10.2016
- Assisted in reducing healthcare disparities by identifying barriers to care and connecting clients with appropriate resources.
- Collaborated with interdisciplinary teams to develop comprehensive care plans for clients, addressing both medical and social needs.
- Provided referrals to relevant social services agencies based on individual client needs and eligibility criteria.
- Advocated on behalf of clients when navigating complex healthcare systems or addressing insurance coverage issues.
- Maintained accurate records of client interactions, interventions, and outcomes, ensuring effective monitoring of progress towards goals.
Head Waiter
Abusua Restaurant
09.2013 - 08.2014
- Developed strong rapport with returning guests, leading to increased customer loyalty and positive reviews.
- Trained staff members on use of POS system.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
Education
T.I Ahmadiyya Senior High
Kumasi Ghana05.2013
Skills
- Relationship Building
- Sales team training
- Staff Management
- Goals and performance
- Verbal and written communication
- Product Knowledge
- Motivational Skills
- Client Relationship Management
- Sales strategy development
- Strategic Planning
- Sales Tracking
- Sales operation
Accomplishments
- Promoted to Regional Sales Manager after 2 successful years in the sales department.
- Named "Manager of the Year" in 2021.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Documented and resolved Issue which led to Results.
Languages
English
Bilingual or Proficient (C2)
Timeline
Sales Manager
Franko Trading Enterprise
01.2019 - 06.2023
Community Health Worker Intern
Youth Employment Agency
05.2014 - 10.2016
Head Waiter
Abusua Restaurant
09.2013 - 08.2014
T.I Ahmadiyya Senior High
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