ABU BISMARK
Kumasi
Summary
A reliable, honest, committed and responsible individual with good work ethics coupled with an aptitude to succeed in an extremely competitive environment, always looking forward to occupying a challenging position in a reputable institution that will tap on my skills and experience to achieve the best of results.
Overview
9
9
years of professional experience
Work History
Manager
MACBEE RENTALS
08.2023 - Current
- Developing goals and objectives and making plans and strategies to achieve
- Ensure that the employees have adequate resources to complete task.
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for workers.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
Supervisor
ABEJ TRACTOR RENTAL SERVICES
05.2019 - 04.2023
- Providing staff with technical guidance and assistance.
- Monitoring and evaluating both individual and team performance and providing feedback.
- Helping to resolve employee issues and disputes.
- Reporting to the manager.
- Defining goals and objectives to employees.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
Enumerator
GHANA STATISTICAL SERVICE
05.2021 - 06.2021
- Meet with supervisor to review procedures, report issues or concerns and review updated instructions.
- Attend team meetings and communicate with other enumerators.
- Visited assigned neighborhoods and knocked on doors to encourage participation in Census.
- Interviewed residents in assigned areas to explain purpose of Census, ask questions and record answers.
- Maintained strict confidentiality with sensitive personal information, ensuring compliance with government regulations.
- Efficiently organized collected data, facilitating timely submission to supervisors for review and analysis.
- Utilized strong communication skills for navigating language barriers and cultural differences among respondents.
- Ensured accurate geographic coverage by thoroughly reviewing maps and address listings before beginning enumeration activities.
- Improved data accuracy by diligently collecting and recording census information from households.
- Resolved any discrepancies in collected data by cross-referencing records and following up with respondents when needed.
- Traveled door-to-door in assigned communities and requested participation in census interview, clearly explaining process and purpose.
- Increased efficiency in data entry by accurately inputting collected information into the designated database system.
IT Officer
GA CENTRAL MUNICIPAL ASSEMBLY(NATION BUILDERS CORPS)
10.2018 - 05.2019
- Dissemination of information to customers
- Provided exceptional IT support for staff members, resulting in increased productivity.
- Maintained 24/7 availability for critical system support issues ensuring minimal disruption to day-to-day operations.
- Collaborated with cross-functional teams on various projects, ensuring seamless integration of IT solutions.
Data Entry Clerk
NATIONAL HEALTH INSURANCE AUTHORITY (AMASAMAN)
09.2017 - 08.2018
- Registering of customers who are interested in the national health insurance policy.
- Renewing of national health insurance cards for customers.
- Educate customers on the do's and don'ts in registering and renewing insurance cards.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
- Verified accuracy of data entered into system to produce error-free reports.
- Enhanced data accuracy by meticulously reviewing and correcting errors in spreadsheets and databases.
- Maintained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
Assistant Supervisor
PENTECOST CREDIT UNION
06.2016 - 10.2016
- Doing mobilization for the mobile bankers (calculating and recording the total amount of money collected by the mobile bankers)
- Retrieving loans from customers
- Calling and receiving calls from customers
- Registering of new customers
Education
Bachelor of Science - Business Administration (Marketing)
Ghana Baptist University College
Kumasi 06.2017
Diploma - Business Administration
Ghana Baptist University College
Kumasi 06.2015
WASSCE - undefined
Konongo Odumase Senior High School
05.2013
Skills
- Excellent interpersonal and communicative skills (written and oral)
- Positive working attitude
- Innovative and good at problem-solving
- Literate in Microsoft Office
- A very friendly and good team player
- Team leadership
- Customer service
- Decision-making
- Verbal and written communication
- Relationship building
- Customer relationship management (CRM)
- Complex Problem-solving
PERSONAL DATA
English and Twi
Timeline
Manager
MACBEE RENTALS
08.2023 - Current
Enumerator
GHANA STATISTICAL SERVICE
05.2021 - 06.2021
Supervisor
ABEJ TRACTOR RENTAL SERVICES
05.2019 - 04.2023
IT Officer
GA CENTRAL MUNICIPAL ASSEMBLY(NATION BUILDERS CORPS)
10.2018 - 05.2019
Data Entry Clerk
NATIONAL HEALTH INSURANCE AUTHORITY (AMASAMAN)
09.2017 - 08.2018
Assistant Supervisor
PENTECOST CREDIT UNION
06.2016 - 10.2016
WASSCE - undefined
Konongo Odumase Senior High School
Bachelor of Science - Business Administration (Marketing)
Ghana Baptist University College
Diploma - Business Administration
Ghana Baptist University College
References
Juliana, Dapaah, Branch Manager, +233243710784, Odotobri Rural Bank, Kumasi-Maakro
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