Abraham Dankwa
Kumasi
Summary
Adept IT Technician with a proven track record at BEMENS PHARMACY, enhancing network efficiency and user self-sufficiency through expert network maintenance and user training. Excelled in hardware installation and fostered positive user experiences by simplifying complex technical information. Achievements include significant reductions in system downtime and swift resolution of technical issues, underscoring a commitment to excellence and continuous improvement.
Overview
5
5
years of professional experience
Work History
IT Technician
BEMENS PHARMACY
01.2019 - 01.2024
- Maintained office PCs, networks and mobile devices.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
- Enhanced user experience with thorough troubleshooting and resolution of hardware and software problems.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Monitored systems in operation and quickly troubleshooted errors.
- Managed system-wide operating system and software deployments as well as related software upgrade problems.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Improved network efficiency by optimizing configurations and implementing necessary updates.
- Delivered end-user training on various IT tools and platforms, promoting self-sufficiency among staff members.
Education
GED -
UNIYART INSTITUDE OF IT
Kumasi, Ghana05.2020
Skills
- Desktop Technical Support
- Hardware Installation
- Technical Support
- Software configuration
- Network Troubleshooting
- System Administration
- Network Maintenance
- Mobile Device Management
- User Training
- Network Security
- Server maintenance
- Help Desk Management
Languages
English
Upper intermediate (B2)
Timeline
IT Technician
BEMENS PHARMACY
01.2019 - 01.2024
GED -
UNIYART INSTITUDE OF IT
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