ABRAHAM SOTTIE
Accra
Summary
Friendly and approachable individual with excellent oral and written communication skills. Keen team player with the ability to make valuable contributions to your organization. Highly skilled IT Administrator with comprehensive experience in managing and maintaining network infrastructure. Strong command over implementing and troubleshooting systems while ensuring optimal performance. Possessing impressive ability to identify potential issues, implement effective solutions, and drive technological advancement within an organization. Skilled at leading teams and enhancing operational efficiency through strategic planning and implementation. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
11
11
years of professional experience
1
1
Certification
Work History
IT ADMINISTRATOR
NSANO LIMITED
01.2022 - Current
- Handle the day-to-day operation of IT systems and supporting users in their daily use of IT applications and functions
- Problem-solving as 1st Tier support level and when required escalating to a 2nd line support function without relinquishing responsibility for ensuring the complete resolution of the issue
- Act as the central point of contact for user complaints and questions as part of IT Support
- Undertake needed PC hardware and software installations
- Ensure the office network is accessible to employees, adequately secured and operating at on optimal level of Performance
- Be available to resolve problems outside of normal office or business hours
- Develop new strategies and IT procedures to increase efficiency, enhance workflow and improve user satisfaction:
- Assist with the training of employees on the use of hardware or software required for their work:
- Report on your performance and the performance of the IT infrastructure under your management on a regular basis
- - at least less once a month
SUPPORT AND MONITORING OFFICER
NSANO LIMITED
01.2020 - 08.2022
- I provide a professional monitoring service to help resolve customer related issues
- Service operations management to ensure in-coming traffic is properly directed and effectively managed in line with company policy, and best customer practices
- I work with a team of database professionals to ensure data breaches are avoided in the cyber space
- Efficiency, and operational security compliance is also achieved
- I ensure system bottlenecks and customer challenges are timely dealt with to meet quality assurances, and through an approved internal processes and procedures
- I provide support service to management, in addition to daily and weekly reports
PART TIME TRAINING COORDINATOR
RICHQUEST CONSULT
01.2015 - 01.2019
- Coordinate Training Programs
- Research and Market Training Programs
- Programs and Business Development Assignments
- Work on the Training Technology Infrastructure
- Design Training Ads and liaise with External Consultants
NATIONAL SERVICE: UNIVERSITY OF PROFESSIONAL STUDIES
01.2017 - 01.2018
- Served as a Laboratory Technician
- Installed computer software and systems
- Helped students and lecturers with ICT Technical Assistance
- Assisted general administration with Technological Technical issues
- Helped as part of a team in creating ICT awareness for students
- Assisted students, lecturers, and general administration with password management
BILLS AND PAYMENT LIMITED
01.2016 - 01.2016
- General office administration
- Accepting of deposits and making payments to clients
- Record keeping and accounts documentations
- Submission of daily, weekly & monthly transaction reports to management
DECOM DIGITAL MEDIA CONCEPT (DDMC)
01.2015 - 01.2015
- Business programs design and printing
- Website design and systems management
- Call cards and business letter heads designs
- Photocopy and lamination of documents
- Projects and business designs for clients
- Photography, video and album management
- Advertisement and billboard designs and management
GLORY STAR ACADEMY
ΑΚPLABANYA-ADA
01.2014 - 01.2014
- Assisted pupils with learning materials
- Introduced pupils to modern learning techniques
- Assisted with general academic administration
- Taught and marked academic exercises
Education
Master of Science - Information Technology
Kwame Nkrumah University of Science And Technology
Kumasi11-2024
Bachelor of Science - Information Technology Management
University of Professional Studies
Accra01.2019
Diploma - Information Technology Management
University of Professional Studies
Accra01.2017
West Africa School Certificate Examination -
Ada Senior High School
01.2014
Skills
- Corporate Training
- Cyber Security and Forensics
- Information Technology Implementation & Maintenance
- System Auditing and Control
- Backend Engineer in Python with Flask Framework
- Operating systems
- Hardware updating
- Permissions and Access Control
- Multitasking Abilities
- Hardware troubleshooting
- Network Administration
- Mobile Device Management
- Network monitoring
- Software Installation
- Information Security
- Remote Support
- Active Directory
- Team Collaboration
- Technical Troubleshooting
- Virus Protection
- Network Security
- User Support
- Hardware Installation
- Professionalism
- Data Backup
- Risk Assessment
- Hardware knowledge
- Problem-Solving
- VPN configurations
- IT service management
- Network Troubleshooting
- Hardware diagnostics
- Team building
- Quick Learner
Awards
Best Graduating Student in Systems Audit and Network Security.
Affiliations
- Information Technology Student Association (ITSA) - Auditor
- Coded Club
- Data Breach Today
- Info Risk Today
- Intelligence & Security Professionals Network
- Fraud Alert Network
- Peace & Security Watch
Training
- Introduction to Cyber Security, CISCO Networking Academy, April, 2019.
- A career and Job Market Strategies, CISCO, March, 2019.
- Technology Fair, CISCO, November, 2018.
- Introduction to Cyber Security Solutions, October, 2018.
- HTML Fundamentals, SOLO LEARNING, May, 2018.
- Cyber Forensic and Strategic Security Management, Accra, March, 2018.
- Computer Program C++, SOLO LEARNING, December, 2017.
- SQL Fundamentals, SOLO LEARNING, September, 2017.
- Cyber Security Conference, British Council, Accra, March, 2016.
Accomplishments
- Best Graduating Student in Systems Audit and Network Security.
Certification
- Msc Information Technology
- Bsc Information Technology Management
- Diploma Information Technology Management
Languages
English
First Language
Timeline
IT ADMINISTRATOR
NSANO LIMITED
01.2022 - Current
SUPPORT AND MONITORING OFFICER
NSANO LIMITED
01.2020 - 08.2022
NATIONAL SERVICE: UNIVERSITY OF PROFESSIONAL STUDIES
01.2017 - 01.2018
BILLS AND PAYMENT LIMITED
01.2016 - 01.2016
PART TIME TRAINING COORDINATOR
RICHQUEST CONSULT
01.2015 - 01.2019
DECOM DIGITAL MEDIA CONCEPT (DDMC)
01.2015 - 01.2015
GLORY STAR ACADEMY
01.2014 - 01.2014
Master of Science - Information Technology
Kwame Nkrumah University of Science And Technology
Bachelor of Science - Information Technology Management
University of Professional Studies
Diploma - Information Technology Management
University of Professional Studies
West Africa School Certificate Examination -
Ada Senior High School
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