ABRAHAM QUARTEY
G.ACCRA,GHANA
Summary
Seasoned professional with focus on Human Resources management, specialising in talent acquisition, employee relations, and organisational development. Proven ability to streamline HR processes, foster positive workplace culture, and drive productivity through strategic initiatives. Adept at handling complex HR issues with pragmatic approach, ensuring alignment with business goals.
Offering strong organizational and interpersonal skills, with keen understanding of employee relations and recruitment processes. Knowledgeable about fostering positive workplace cultures and supporting team development. Ready to use and develop communication, leadership, and problem-solving skills in secretary, human resources manager and sales officer role.
Accomplished Human Resources Manager proactive in meeting company issues head-on with innovative approach. Knowledgeable about changing industry and employment market demands. Expertise includes benefits administration, compensation structuring and recruitment.
Committed manager with exceptional leadership, organisational skills and communication abilities leads high-performing cross-functional teams. Leads projects, company operations and business growth.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work History
Sales officer
QUEENFFAH SUPPLY VENTURES
ACCRA, GHANA
03.2018 - 01.2021
- Streamlined sales processes to improve operational efficiency.
- Delivered exceptional customer service to maximize client satisfaction.
- Advised customers on product features and benefits, facilitated informed purchasing decisions.
- Managed team of 53 staff, driving performance with motivational strategies to exceed sales targets.
- Qualified prospects to determine future sales possibilities and improve conversion efforts.
- Developed marketing plans to support department strategies.
- Trained new staff members on company procedures and best practices.
- Understood customer needs to craft exceptional sales journeys.
Human resources manager
Esteffah Supply Ventures
Accra, GHANA
08.2022 - 11.2024
- Oversaw job fairs to bring in local talent for long-term and seasonal positions.
- Held company-wide town hall meetings to convey updates.
- Provided strategic direction for human resources management team.
- Led annual salary reviews, talent reviews, succession planning and performance management.
- Devised training programmes for new and existing employees.
- Conducted workforce planning and benchmarking to meet company needs.
- Created and implemented development programmes to promote employee career progression.
- Eliminated discrimination and harassment risks by investigating internal allegations and implementing corrective actions.
- Delivered consistent and reliable administration through strategic planning and coordination of HR functions.
- Designed industry-leading employee engagement and recognition programmes.
Personal secretary
QUEENFFAH SUPPLY VENTURES
Accra, GHANA
04.2022 - 12.2023
- Conformed letters, emails and forms to office standards and corrected colleagues' work.
- Streamlined office procedures for improved workflow.
- Scanned and uploaded documents into digital filing system.
- Prepared comprehensive presentations to aid executive communication during meetings.
- Improved accuracy with diligent proofreading of outgoing correspondence,.
- Kept office spaces organised and workflows streamlined for team success against challenging daily objectives.
- Enhanced productivity through efficient records management system maintenance.
- Handled basic clerical needs to help staff focus on more pressing matters.
Education
Certificate of Higher Education - General Arts
Presbyterian Senior High School-Osu
Osu-Greater Accra Ghana 03.2021 - 09.2023
Certificate of Higher Education - ENTERPRENUERSHIP
SUPER A1 COMPANIES OF INSTITUTIONS
Adenta, Greater Accra Region 08.2024 - 11.2024
Skills
- Job advertisement development
- Performance management and coaching
- Recruitment process management
- Disciplinaries, grievances and tribunals
- Employee record management
- Employer legal compliance
- Cultural awareness
- Employee engagement strategies
- Interview and discussion
- Employee dispute resolution
- Consultancy
- Workplace conflict resolution
- Time-management
Languages
English
Advanced
Affiliations
- Gospel songs
- Conversation or chatting
Certification
Super A1 Companies of Institution Certificate
Timeline
Certificate of Higher Education - ENTERPRENUERSHIP
SUPER A1 COMPANIES OF INSTITUTIONS
08.2024 - 11.2024
Human resources manager
Esteffah Supply Ventures
08.2022 - 11.2024
Personal secretary
QUEENFFAH SUPPLY VENTURES
04.2022 - 12.2023
Certificate of Higher Education - General Arts
Presbyterian Senior High School-Osu
03.2021 - 09.2023
Sales officer
QUEENFFAH SUPPLY VENTURES
03.2018 - 01.2021
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