Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Detail-oriented administrative assistant with experience in customer service, data entry and office management.
Overview
9
9
years of professional experience
Work History
Office Administrative Assistant
Airoticus Services Limited
11.2022 - 12.2024
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Responded to inquiries from callers seeking information.
Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
Expedited invoice processing, ensuring accurate recording of financial transactions in the accounting system.
Reduced errors in documentation by meticulously proofreading and editing written materials.
Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Maintained inventory of office supplies and placed orders.
Managed filing system, entered data and completed other clerical tasks.
Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Dispatch Manager
Flash Delivery Services
01.2022 - 09.2022
Promoted safety culture among drivers by reinforcing compliance with regulations and conducting regular safety meetings.
Managed a team of dispatchers, fostering a collaborative work environment to ensure smooth operations.
Enhanced customer satisfaction by addressing issues promptly and providing accurate delivery updates.
Improved dispatch efficiency by implementing new scheduling and routing strategies.
Reported to management operational activities and maintained current records.
Established strong relationships with vendors, negotiating contracts that benefited both parties in terms of cost savings and reliability.
Collaborated with sales teams to create efficient delivery schedules that met both company objectives and customer expectations.
Teacher
Springfield International School
10.2015 - 03.2019
Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
Assessed student performance regularly using both formative and summative assessments to inform future lesson planning.
Organized extracurricular activities such as clubs or field trips that enriched students' learning experiences outside traditional classroom settings.
Fostered positive learning environment that encouraged student curiosity and critical thinking.
Education
Diplomah in Education - Ict And Science
University of Cape Coast
Cape Coast
05-2023
Microsoft Office - Microsoft Office
Training Bureau
Accra, Adabraka
04-2015
High School Diploma -
Wesley Grammer School
Accra Dansoman
06-2013
Skills
Data entry
Verbal communication
Microsoft office
Schedule management
Billing and invoicing
Document preparation
Word processing
Email management
Administrative support
Computer skills
Languages
English
Advanced (C1)
Timeline
Office Administrative Assistant
Airoticus Services Limited
11.2022 - 12.2024
Dispatch Manager
Flash Delivery Services
01.2022 - 09.2022
Teacher
Springfield International School
10.2015 - 03.2019
Diplomah in Education - Ict And Science
University of Cape Coast
Microsoft Office - Microsoft Office
Training Bureau
High School Diploma -
Wesley Grammer School
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