ABRAHAM ENNIN OFORI
Kumasi
Summary
Technically proficient Field Service Engineer with a solid background in CAT machines mechanical, electrical and hydraulic systems. Experienced in using diagnostic tools like ET, VIMS, SIS, CAT Inspect, Remote services and Vision Link to monitor machine health, fluid conditions, and wear systems. Demonstrates strong leadership in inspections, troubleshooting, and proactive maintenance to ensure equipment reliability. Skilled communicator with hands-on experience in mining, Construction, Agricultural or heavy machinery operations.
Overview
5
5
years of professional experience
Work History
Field Service Engineer - Machines
Mantrac Ghana Limited
04.2024 - Current
- Coaching and transferring skills to the national workforce, fostering a culture of knowledge sharing and team development.
- Conducting comprehensive machine servicing, maintenance, commissioning, installations, audits, testing, component change-outs, and overhauls to ensure equipment integrity and enhanced performance.
- Troubleshooting and rectifying electrical, electrohydraulic, Mechanical and hydraulic faults to minimize operational disruptions.
- Well-versed in Caterpillar remote services, Product Link, VisionLink and CAT Inspect, utilizing advanced systems for condition monitoring and machine reliability.
- Completing CAT product improvement programs and product support programs within estimated time.
- Conversant Technical Competence: CAT Trucks: ( 785C, 777F, 745), CAT Excavators: (320GC, 320GX, 323, 324E, 330GC,330D, 345, 359D, 395, 6015, 6030), CAT Motor graders: (140K, 140GC, 140H, 14H, 16, 16M), CAT Loaders: (950H, 965M, 980K, 988K, 938H), CAT Track Type Tractors: (D6GC, D7R, D8R, D9, D10T), CAT Tele handlers: (TH414), CAT Backhoes: (434F, 428, 432), CAT Compactors (CS11GC), Product Technologies; CAT Connect, Product Link, Command Control, Cat VisionLink, Cat Inspect Remote Troubleshooting, Remote Flash.
- Achievements: Appointed by my supervisor to spearhead the completion of Caterpillar remote flash and product links installations (PL542, PL641E & PL243 PSPs) for 33 machines within our territory. Achieved an 80% success rate in flash file updates, this initiative contributed to a notable 10% reduction in software and data-quality issues within the first quarter of 2024.
- Supported the Kumasi Service Team in achieving our functional KPI targets for the 2024 business year through proactive collaboration, continuous improvement in service delivery and machine health monitoring.
Service Engineer Trainee (Apprenticeship)
Mantrac Ghana Limited
01.2023 - 04.2024
- Trained in reading and interpreting electrical, electrohydraulic, and hydraulic schematics to ensure efficient system operation and troubleshooting.
- Developed a deep understanding of Control Area Network (CAN-Bus) communication systems and Fleet Data Management (FDM) Such as CAT Vision Link & Product Link for optimized performance and data tracking.
- Conducted detailed equipment performance audits (Technical Analysis 1 & 2), providing comprehensive reports for improvements and system reliability.
- Assisted senior engineers in machine rewiring, component stripping, and rebuilding processes, and performed parts recommendations using CAT SIS to enhance overall system efficiency and longevity.
- Successfully completed assigned learning modules within the expected timeframe, building a strong foundation in Caterpillar machine systems, their operation, and troubleshooting techniques.
Mechanical Laboratory Technician (National Service Person)
Takoradi Technical University
10.2020 - 07.2021
- Company Overview: Automotive and Ref Department
- Operated a range of automotive technology equipment including ignition system simulators, jacks, pullers, hydraulic system simulators, and hand tools, maintaining a 100% safety record.
- Delivered IT support to administrative staff in the Automotive Department by installing and maintaining computer hardware and software, resulting in a 20% reduction in their workload.
- Performed preventive maintenance on laboratory equipment, contributing to zero operational breakdowns from October 2020 to July 2021.
- Automotive and Ref Department
Education
BTech |HND - Mechanical Engineering (Automotive Option)
Takoradi Technical University
08.2022
Skills
- Remote support
- On-site support
- Troubleshooting and repair
- Equipment installation
- Service documentation
- System diagnostics
- Field operations management
- Schematic reading
Other Relevant Qualifications
- Advance CAT Machine Service Technician, Caterpillar Global Dealer Learning, In progress
- Foundational CAT Machine Service Technician, Caterpillar Global Dealer Learning, 10/01/24
- Mincom Inspection Engineer Certification, Mineral Commission, In progress
- Google IT Support Specialist, Google, Coursera, 06/01/22
- Technicians for Africa, Caterpillar Global Dealer Learning, 08/01/20
- Inventory management, HP life/ HP foundation, 05/01/22
- COSHH and Working In Confined Spaces, The Knight Of Safety, 07/01/20
Leadership Roles
- Departmental Career Peer Advisor, 05/01/22, 08/01/22, Mechanical Engineering (Automotive Option) Department, Takoradi Technical University, Takoradi, Liaised with the Career Development office (CDO) and the repetitive Faculty Coordinators to provide career services to colleague students on departmental level., Developed a skill training program for mechanical engineering students focused on CAD software training which resulted in the participation of 40 plus students.
- Assistant Maintenance Coordinator, 05/01/19, 08/01/20, Deeper Life Campus Fellowship, Takoradi, Played a key role in the organization and planning of regional campus congresses., Ensured that all electrical machines used for service were kept in a safe place which helped reduce the record of faulty equipment to 0% during my tenure.
Personal Skills And Abilities
- Advance Knowledge of latest technologies; Vision Link, SIS, ET, CAT Remote Services and CAT Inspect.
- Ability to drive (Valid Driver's License, Class B).
- Excellent customer service and support.
- Excellent troubleshooting skills.
- Advance knowledge in reading and interpreting CAT hydraulic and electrical schematics for resolving complex machine problems.
References
- Raphael Norman Anokye, Service Supervisor, Mantrac Ghana Limited, Kumasi, nanokye@mantracghana.com
- Felix Osae Adum, Condition Monitoring Analyst, Mantrac Ghana Limited, Accra, foadum@mantracghana.com
Timeline
Field Service Engineer - Machines
Mantrac Ghana Limited
04.2024 - Current
Service Engineer Trainee (Apprenticeship)
Mantrac Ghana Limited
01.2023 - 04.2024
Mechanical Laboratory Technician (National Service Person)
Takoradi Technical University
10.2020 - 07.2021
BTech |HND - Mechanical Engineering (Automotive Option)
Takoradi Technical University
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