Abraha Korli
Banker
Koforidua
Summary
Entrepreneurial and energetic Relationship Manager with 11 years of experience in private banking and financial services industry. Proactive in developing new business, providing exceptional level of customer service and relationship building. Strong history of client acquisition and providing individualized customer solutions. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
11
11
years of professional experience
8
8
years of post-secondary education
Work History
Client Relationship Manager
Omnibsic Bank Ghana Ltd
Koforidua
01.2019 - 03.2021
- Managed over 500 customers and ensured deposit growth by 30% in one calendar year
- Addressed and resolved customer complaints and issues to improve satisfaction
- Identified opportunities to cross or up-sell service and communicated customer needs to appropriate team
- Assessed client needs and developed plans to adequately address current and future objectives
- Adhered to sales contract agreements and high-quality service delivery by coordinating with sales team and leveraging productive and open client communications
- Recommended new products to clients and maintained solutions-oriented problem-solving for long-term client relationships
Credit Analyst
Omnibank Ghana Ltd
Koforidua
01.2017 - 12.2019
- Monitored industry and utilized industry risk analysis available to identify lending risk.
- Made decisions and recommendations about extending lines of credit
- Analyzed customer data such as financial statements to determine level of risk involved for extending credit
- Reviewed credit reports to comprehensively view borrowers' credit history and identify potential red flags
- Gathered loan documentation for underwriting
- Monitored credit accounts routinely to identify and mitigate issues and prevent losses
- Underwritten credit cases for over 200 customers across five branches
Senior Client Relationship Officer
Omnibank Ghana Ltd
Koforidua
06.2014 - 01.2016
- Retained and grew portfolio of relationships by performing proactive, mobile and value-adding partnership role
- Liaised with clients by phone, email and text messaging to meet client needs and define expectations
- Maintained and built close relationships with customers through regular contact and visits
- Created, monitored and pursued client business and financial plans
Client Relationship Officer
Advans Ghana Savings And Loans Company Ltd
Koforidua
01.2010 - 05.2014
- Analyzed quantitative and qualitative data of businesses in assigned portfolio and made appropriate recommendations to members of Credit Committee
- Prepared credit applications providing sound financial and business justification for deals within acceptable risk parameters relative to profitability and liquidity
- Presented and defended own judgment and credit evaluations to clients in manner which did not negatively affect business relationship.
- Influenced decision-makers in key areas within client organization to drive sales
- Educated community about services by presenting key information
- Reported field activity, interactions and results weekly
Education
Bachelor of Science - Business Administration
Kwame Nkrumah University of Science And Technology
Kumasi, Ghana 08.2013 - 06.2016
HND Accouncy - Accounting
Tarkoradi Technical University
Takoradi 09.2005 - 06.2008
SSSCE (General Arts) -
Manya Krobo Senior Secondary School
Odumasi Krobo-Ghana 09.2001 - 05.2004
Skills
Self-Motivated Achiever
Interpersonal and client communications
Conflict resolution skills
Relationship cultivation and retention
Analytical problem solver
Up-selling and cross-selling techniques
Interests
Watching and playing football
Reading
Listening to music
Programs Attended
- Credit Risk Management (National Banking College) - February, 2017
- Corporate Credit Analysis (National Banking College) - March, 2019
Professional Referees
- Mr. Yaw Osei-Poku, Credit Underwriting Manager, OmnBSIC Bank Ghana Ltd, Box KN5569, Kaneshie-Accra, 0245668051
- Mr. Emmanuel Amoyaw, Area Manager, Advans Ghana Savings and Loans Ltd, Box AN11426, Accra, 0244474790
Personal Information
- Date of Birth: 06/05/84
- Gender: Male
- Nationality: Ghanaian
- Marital Status: Married
Timeline
Client Relationship Manager
Omnibsic Bank Ghana Ltd
01.2019 - 03.2021
Credit Analyst
Omnibank Ghana Ltd
01.2017 - 12.2019
Senior Client Relationship Officer
Omnibank Ghana Ltd
06.2014 - 01.2016
Bachelor of Science - Business Administration
Kwame Nkrumah University of Science And Technology
08.2013 - 06.2016
Client Relationship Officer
Advans Ghana Savings And Loans Company Ltd
01.2010 - 05.2014
HND Accouncy - Accounting
Tarkoradi Technical University
09.2005 - 06.2008
SSSCE (General Arts) -
Manya Krobo Senior Secondary School
09.2001 - 05.2004