Hi, I’m
Abotchi Edem
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities.
Overview
13
years of professional experience
Work History
Feilu Company Ltd (Gh)
Export Marketing Manager
2020.04 - Current (6 education.years_Label & 6 education.months_Label)
Job overview
- Tracked orders placed by international customers and ensured timely delivery of goods.
- Developed and implemented marketing plans to increase export sales.
- Provided technical support to customers regarding use of exported products.
Poly Products (Gh) Ltd
Block Designer
2018.01 - 2020.02 (2 education.years_Label & 1 education.month_Label)
Job overview
- Researched development methods to facilitate design implementation.
- Created product designs in alignment with specifications.
- Delivered designs to diverse clients on time and within budget.
- Worked with creative personnel to establish and create designs related to brand and communications.
Saham Insurance (Togo)
Sales Person
2016.05 - 2017.08 (1 education.year_Label & 3 education.months_Label)
Job overview
- Sparked social conversations with customers to provide friendly atmosphere and smooth shopping experience.
- Developed key customer relationships to increase sales.
- Participated in trade shows, conferences, and other marketing events.
Atlantic Bank (Togo)
Marketing Executive
2016.05 - 2017.08 (1 education.year_Label & 3 education.months_Label)
Job overview
- Developed and implemented digital marketing plans to incorporate SEO, social media platforms and video campaigns.
- Launched and managed targeted email marketing campaigns.
- Planned and organized public relations and promotional events.
- Established pricing strategies for new products by analyzing competitive landscape.
Cabinet Medical
Sales Person
2013.02 - 2016.11 (3 education.years_Label & 9 education.months_Label)
Job overview
- Developed key customer relationships to increase sales.
- Performed regular follow-ups with clients to ensure satisfaction with purchases.
- Provided personalized service to build relationships with customers.
Fedas Insurance (Togo)
National Service
2011.02 - 2011.03 (1 education.month_Label)
Job overview
- Developed and implemented national service strategies to ensure customer satisfaction and loyalty.
- Conducted regular training sessions for service technicians on best practices in customer service.
- Generated monthly reports highlighting trends in customer feedback scores and overall performance metrics.
- Organized meetings with representatives from various departments to discuss progress on projects related to national service initiatives.
- Collaborated with product development teams to understand customer needs and recommend improvements in products or services offered nationally.
- Analyzed customer feedback surveys to evaluate quality of services provided by the team.
Fedas Insurance (Benin)
Dispatch Manager
2011.04 - 2013.10 (2 education.years_Label & 6 education.months_Label)
Job overview
- Tracked and scheduled preventive maintenance services for trucks and heavy equipment statewide through inside company mechanics and outside vendors.
- Resolved customer complaints regarding late or incomplete deliveries by working with logistics teams to find solutions.
- Conducted weekly meetings with staff to discuss current issues or changes in policy or procedure.
- Promoted safe work activities by conducting safety audits and attending company safety meetings.
Education
Aec University
01.2010
University Overview
Diplomat in Insurance – Bank
Polytechnic “Ssce Business” In Togo
01.2008
University Overview
Baualaureat (Bac), Baualaureat (Bac)2
Ceg Gnekonakpoe in Togo
01.2005
University Overview
Senior Secondary School Certificate Examination (Bepc)
Skills
- Good communication and interpersonal skills
- Ability to work with minimal or no supervision
- Excellent team player
- Relationship Building
- Market Trends Analysis
- Pricing Strategies
- Campaign Performance Tracking
- Salesforce CRM Software
References
- Date of Birth: 03/29/86
- Gender: Male
- Nationality: Ghanaian
- Marital Status: Married
Languages
English
First Language
French
Proficient
C2
Timeline
Export Marketing Manager
Feilu Company Ltd (Gh)
2020.04 - Current (6 education.years_Label & 6 education.months_Label)
Block Designer
Poly Products (Gh) Ltd
2018.01 - 2020.02 (2 education.years_Label & 1 education.month_Label)
Sales Person
Saham Insurance (Togo)
2016.05 - 2017.08 (1 education.year_Label & 3 education.months_Label)
Marketing Executive
Atlantic Bank (Togo)
2016.05 - 2017.08 (1 education.year_Label & 3 education.months_Label)
Sales Person
Cabinet Medical
2013.02 - 2016.11 (3 education.years_Label & 9 education.months_Label)
Dispatch Manager
Fedas Insurance (Benin)
2011.04 - 2013.10 (2 education.years_Label & 6 education.months_Label)
National Service
Fedas Insurance (Togo)
2011.02 - 2011.03 (1 education.month_Label)