ABIGAIL AKUA NYAME
Accra
Summary
Dynamic professional with over 2 years as a Customer Service Representative at Mr. Dziwornu Godfred, excelling in client relationship management and sales. Proven ability to resolve conflicts and enhance customer satisfaction through effective communication and tailored solutions. Adept at multitasking in fast-paced environments while consistently achieving sales targets.
Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services, and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.
Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues.
Overview
8
8
years of professional experience
2019
2019
years of post-secondary education
1
1
Certification
Work History
Customer Service Representative
Mr.Dziwornu Godfred
Hohoe
02.2024 - 11.2025
Results-driven Customer Sales Representative with over 2 years of experience in managing client relationships, increasing sales, and providing exceptional customer service. Skilled in communication, negotiation, and problem-solving to meet and exceed sales targets. Adept at building rapport with clients and delivering tailored solutions to meet their needs.Collected deposits or payments and arranged for billing.
Teacher
Mr.Addo Emmanuel
Accra
03.2018 - 09.2021
- Developed engaging lesson plans tailored to diverse
- Collaborated with colleagues to enhance curriculum and teaching methods.
- Provided individualized support to students for academic success.
- Conducted assessments to monitor student progress and understanding.
- Organized extracurricular activities to promote student engagement and teamwork.
- Maintained a safe and orderly learning environment for all students.
Education
Diploma In Health And Social Care - Diploma in Health And Social Care
Alison Empower Yourself
04.2025 - 04.2025
Caregiving Skills-Dementia Care - Caregiving Skills-Dementia Care
Alison Empower Yourself
03.2025 - 03.2025
Bachelor of Education - Upper Primary
Jackson College of Education
Hohoe , Ghana 10.2019 - 12.2024
Learning Field International School
Akosombo , GhanaSkills
- Customer Relationship Management (CRM)
- Excellent Communication & Interpersonal Skills
- Sales and Negotiation Techniques
- Problem Solving & Conflict Resolution
- Product Knowledge & Presentation
- Time Management & Organization
Languages
English
Proficient (C2)
C2
Certification
University of Education,Winneba Ghana
Bachelor of Education in Basic Education
2024
National Teaching License
2024
Caregiving Skills-Dementia Care
Alison Empower Yourself
2025
Diploma in Health and Social Care
Alison Empower Yourself
2025
References
References available upon request.
Timeline
Diploma In Health And Social Care - Diploma in Health And Social Care
Alison Empower Yourself
04.2025 - 04.2025
Caregiving Skills-Dementia Care - Caregiving Skills-Dementia Care
Alison Empower Yourself
03.2025 - 03.2025
Customer Service Representative
Mr.Dziwornu Godfred
02.2024 - 11.2025
Bachelor of Education - Upper Primary
Jackson College of Education
10.2019 - 12.2024
Teacher
Mr.Addo Emmanuel
03.2018 - 09.2021
Learning Field International School