ABIGAIL WALKER ARTHUR
NUNGUA
Summary
Dynamic Fire Safety Officer with a proven track record at G.N.F.S, excelling in emergency response planning and public education. Enhanced KYC processes at Barclays Bank, reducing application form loss by 20%. Strong communicator and leader, adept at risk assessment and fostering teamwork to achieve organizational goals.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Fire Safety Officer, (Assistant Divisional Officer 1 (ADOI)
G.N.F.S
10.2018 - 10.2022
- Responsible for organisation Public Fire Education Programmes
- Create and sustain awareness of the hazards of fire and heighten the role of the individual in the prevention of fire
- Provide technical advice for building plans in respect of machinery and structural layouts to facilitate management
- Inspect and offer technical advice on fire extinguishers
- Co-ordinate and advice on the training of personnel in fire fighting departments of institutions in the country
- Train and organise five volunteer squads at community level
- Offer rescue and evacuation services to those trapped by fire or in other emergency situations, and undertake any other function incidental to the objective of the service
- Assess the existing fire Protection / Defence Systems, Emergency Action Plan and the Extinguishing medium required in the event of fire outbreak
- Determine the types of hazard and potential risk of materials and equipment in use at premises
- Determine staging / command post and attacking point on the premises for emergency responders
- Determine the exposures at the premises
- Determine the number of emergency exists and each internal as to whether customers and staff shall not travel more than 30m to reach emergency exist during an emergency
- Assess the combat neatness of staff in case of emergency and design a contingency plan for the premises
Governance and Know Your Customer (KYC) unit
Barclays Bank of Ghana Limited
06.2013 - 06.2015
- Responsible for checking that customer meet KYC requirements and that team targets are met
- Hitherto, the SLA governing this process was 48 hours I reduced it to 24 hours
- Developed a model used to track all account application folders collected by the portfolio owners
- This action reduced the volume of missing application forms by 20%
- Ensured all accounts opening requests which met the KYC requirement standards were opened same day
- Improved records management within the KYC team this made retrieval of account information easy
- Provide administrative assistance to the entire Corporate banking Department i.e
- Amending or deletion of signatory on customers account, ensuring that all relevant documents are up-to-date etc
Customer Service Representative
Mobile Telecommunication Network (MTN)
09.2009 - 07.2011
- Ensured that customers’ requests and complaints were dealt with efficiently and swiftly
- Based on the speed and accuracy with which we delivered complaints resolution my team was adjudged the best team i.e
- Sim card, credit and PUK series
- I effectively carried out cross-selling of other MTN products which resulted in adding value for both the MTN customer and the company
- My mission was to ensure the customer left with a smile by notifying them of bonuses, promotions and allied services
Intern (Human Resource Manager’s Assistant)
Volta River Authority
06.2006 - 08.2007
- Provided current and prospective employees with information about policies, job descriptions, working conditions, wages, and opportunities for promotion and employee benefits
- Worked closely with my manager to identify staff vacancies, following which we set the recruitment process in motion i.e
- Posting ads, short listing etc
- I assisted the Human Resource Manager to plan and conduct new employee orientation to foster positive attitude toward organizational objectives
- As an HR assistant I worked hand in hand with my manager to trained team leaders to use the HR policies and procedures and manage people in accordance to the laid down rules
Intern (Administrative Assistant)
Ghana Shippers Council
06.2005 - 08.2006
- Proactively managed my boss’s calendar by ensuring appointments were scheduled, meetings were attended on time
- Ensured agendas were ready for all meetings and arranged for the meeting facilities were ready
- Acted as the recording secretary by preparing action minutes and prompting my team members to address action points assigned to them
- Working diligently and discreetly earned me my boss’s confidence and this resulted in an open invitation for internship as and when needed
Education
BSc. - Business Administration (Management Studies Option)
Central University College
Accra06.2012
Diploma and Higher National Diploma - Secretaryship in Management in Business Studies
Takoradi Polytechnic
07.2008
Ghana Commercial Examination - RSA stage II
Stanley Business College
Tema07.2003
Skills
- Good communication skills and team work
- Strong interpersonal relationship
- Excellent organizational skills
- Ability to learn and adjust quickly to any system
- Emergency response planning
- Fire safety management
- Risk assessment
- Public education
- Leadership development
- Firefighting tactics and strategy
References
- Mr Michael Quansah, Barclays Bank Ghana Limited, Know your customer officer (KYC), 0244298367
- Mr Isaac Tetteh, Barclays Bank Ghana Limited, Corporate Banking Director, 0244324182
- Mr Lawrence Tetteh, MTN Ghana Limited, Customer Care Manager, 0244301087
- Mr Kofi Mbiah, Ghana shippers Authority, Shippers Director, 0244312684
Knowledge Area
- Leadership and Motivation
- Strategic Management and Change
- Stress Management
Certification
Center for Professional Certification, Canadian College for Leadership and Management, 4th May, 2024
Timeline
Fire Safety Officer, (Assistant Divisional Officer 1 (ADOI)
G.N.F.S
10.2018 - 10.2022
Governance and Know Your Customer (KYC) unit
Barclays Bank of Ghana Limited
06.2013 - 06.2015
Customer Service Representative
Mobile Telecommunication Network (MTN)
09.2009 - 07.2011
Intern (Human Resource Manager’s Assistant)
Volta River Authority
06.2006 - 08.2007
Intern (Administrative Assistant)
Ghana Shippers Council
06.2005 - 08.2006
BSc. - Business Administration (Management Studies Option)
Central University College
Diploma and Higher National Diploma - Secretaryship in Management in Business Studies
Takoradi Polytechnic
Ghana Commercial Examination - RSA stage II
Stanley Business College
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