Summary
Overview
Work History
Education
Skills
reading and writing
Languages
Timeline
Generic

ABIGAIL OBEMA

ACCRA

Summary

Results-driven and empathetic customer service expert with four years of experience delivering exceptional customer experiences, resolving complex issues, and driving customer loyalty. Proven track record of consistently meeting or exceeding customer satisfaction targets, with a strong passion for building strong relationships and providing personalized solutions.

Overview

4
4
years of professional experience

Work History

MCA TEAM LEAD

EAST CANTOMENTS PHARMACY
10.2023 - Current
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Coached team members in techniques necessary to complete job tasks.
  • Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
  • Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.

MCA

EAST CANTONMENTS PHARMACY LTD
11.2021 - 08.2023
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Excellent communication skills, both verbal and written.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Strengthened communication skills through regular interactions with others.
  • Learned and adapted quickly to new technology and software applications.
  • Proved successful working within tight deadlines and a fast-paced environment.

MEDICINE COUNTER ASSISTANT

GOOD START PHARMACY
07.2021 - 11.2021
  • Kept pharmacy counter and related areas clean, neat and organized.
  • Answered telephones and provided information about order status, store hours and pharmacy procedures.
  • Greeted customers and responded to questions with friendly, knowledgeable assistance.
  • Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
  • Delivered exceptional customer service through active listening skills and addressing concerns promptly.
  • Assisted pharmacists in maintaining a well-organized and clean pharmacy environment for optimal workflow.

Education

Graduate Certificate - MEDICINES COUNTER ASSISTANT

PHERSONS HEALTH COLLEGE
SOWUTUOM
06-2021

SENIOR HIGH CERTIFICATE - SHS

ACCRA WESLEY GIRLS HIGH SCHOOL
KANESHIE
01-2020

JUNIOR HIGH - JHS

SOUND FOUNDATION SCHOOL
TANTRA HILLS
09-2017

Skills

  • Detail-Oriented Approach
  • Conflict resolution
  • Customer-Focused Strategy
  • Coaching and mentoring
  • Relationship building
  • Strategic planning

reading and writing

i love reading because it helps me expand my  vocabulary, improve my way of thinking, and enhances creativity.

Also i love journaling about my day to day activities 

Languages

English

Timeline

MCA TEAM LEAD

EAST CANTOMENTS PHARMACY
10.2023 - Current

MCA

EAST CANTONMENTS PHARMACY LTD
11.2021 - 08.2023

MEDICINE COUNTER ASSISTANT

GOOD START PHARMACY
07.2021 - 11.2021

Graduate Certificate - MEDICINES COUNTER ASSISTANT

PHERSONS HEALTH COLLEGE

SENIOR HIGH CERTIFICATE - SHS

ACCRA WESLEY GIRLS HIGH SCHOOL

JUNIOR HIGH - JHS

SOUND FOUNDATION SCHOOL

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ABIGAIL OBEMA