Summary
Overview
Work History
Education
Skills
Languages
Timeline
Abigail Nyaku

Abigail Nyaku

Accra

Summary

Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.

Overview

11
11
years of professional experience

Work History

Secretary to the General Manager

Obaapa Company Ltd
08.2018 - Current
  • Supported the General Manager in decision-making by providing accurate data, research, and reports.
  • Maintained a well-organized filing system for easy document retrieval and improved office workflow.
  • Handled confidential information with discretion, protecting sensitive company data from unauthorized access.
  • Drafted professional documents such as memos, letters, and reports on behalf of the General Manager with keen attention to detail.
  • Contributed to effective team management by maintaining open lines of communication with staff members across departments.
  • Collaborated effectively with other department secretaries to share best practices regarding administrative support strategies.
  • Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
  • Proactively anticipated the General Manager''s needs and provided timely assistance, ensuring their focus remained on high-priority tasks.
  • Served as a liaison between departments, facilitating communication and collaboration for smooth operations.
  • Increased accuracy in expense tracking by meticulously managing receipts and preparing monthly financial reports for review.
  • Maintained a professional atmosphere within the office space through careful organization and cleanliness standards enforcement.
  • Provided excellent customer service to clients by addressing inquiries promptly and professionally.
  • Facilitated productive meetings by preparing agendas, taking minutes, and following up on action items assigned to attendees.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Answered high volume of phone calls and email inquiries.
  • Produced accurate office files, updated spreadsheets, and crafted presentations to support executives and boost team productivity.
  • Handled confidential information in professional manner.

Secretary(National Service Personnel)

Ga-East Municipal Assembly
08.2014 - 07.2015
  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Maintained daily report documents, memos and invoices.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Handled daily scheduling tasks and provided administrative support for entire department.
  • Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
  • Maintained electronic filing systems and categorized documents.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
  • Promoted a positive image of the organization through clear communication both internally with colleagues and externally with clients.
  • Drafted agendas, recorded minutes and generated documents to facilitate meetings.
  • Facilitated communication between departments for improved collaboration and project success.
  • Utilized advanced software programs for data entry tasks that increased accuracy while minimizing errors.
  • Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Screened visitors and issued badges to maintain safety and security.
  • Implemented new office procedures to improve workflow efficiency while reducing administrative errors.

Secretary Intern

Electricity Company Of Ghana
03.2013 - 09.2013
  • Responded to inquiries from callers seeking information.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
  • Prepared mail and packages for shipment, pickup, and courier services to expedite delivery.
  • Restocked supplies and submitted purchase orders to maintain stock levels.
  • Updated spreadsheets and created presentations to support executives and boost team productivity.
  • Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Screened visitors and issued badges to maintain safety and security.
  • Booked airfare, hotel, and ground transportation to coordinate office travel.
  • Assisted with onboarding new employees, ensuring they had all necessary tools and resources to excel in their roles from day one.
  • Contributed to a positive work environment through exceptional customer service skills when interacting with staff and visitors.
  • Supported executive staff with timely transcription of meeting notes, ensuring accurate record-keeping and follow-up on action items.
  • Proofread essential documents before distribution to maintain professionalism and accuracy throughout the organization.
  • Streamlined communication channels by coordinating meetings and conference calls for cross-functional teams and external clients.
  • Enhanced office efficiency by organizing and filing documents, managing appointment calendars, and processing incoming correspondence.
  • Demonstrated strong attention to detail while maintaining confidential information securely within company databases.
  • Collaborated with fellow interns on team projects, contributing ideas and expertise to achieve shared goals successfully.
  • Participated in ongoing training opportunities to continuously improve administrative skillset and stay up-to-date on industry trends.

Education

Bachelor Of Business Administration In Human Resou - Human Resource Management

Accra Technical University , Accra-Ghana
11.2023
  • Awarded Award Name

Higher National Diploma (HND) - Secretarialship And Management Studies

Accra Technical University , Accra - Ghana
07.2014

WASSCE - General Arts

Saint Michael Senior High School , Akuase, Brim-North, Eastern Region, Ghana
07.2009

Skills

  • File Organization
  • Office Management
  • Data entry proficiency
  • Document Preparation

Languages

English, Akan, Ewe
Bilingual or Proficient (C2)

Timeline

Secretary to the General Manager - Obaapa Company Ltd
08.2018 - Current
Secretary(National Service Personnel) - Ga-East Municipal Assembly
08.2014 - 07.2015
Secretary Intern - Electricity Company Of Ghana
03.2013 - 09.2013
Accra Technical University - Bachelor Of Business Administration In Human Resou, Human Resource Management
Accra Technical University - Higher National Diploma (HND), Secretarialship And Management Studies
Saint Michael Senior High School - WASSCE, General Arts

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Abigail Nyaku