Abigail Mensah
Accra
Summary
Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques. Dedicated sales professional offering experience recommending, selecting and assisting with locating merchandise based on the needs of the individual consumer. Results-oriented Sales Floor Associate with deep understanding of sales principles and customer service practices. Self-motivated individual with strong desire to succeed and meet goals. Outgoing and friendly, quickly establishing rapport with customers that encourages repeat business. Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
1
1
year of professional experience
Work History
Salesperson
Chinese Mall
05.2022 - 02.2023
- Worked to build relationships with customers and built potential for additional sales.
- Developed relationships with clients for increased loyalty and repeat business.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Increased sales and customer satisfaction through personalized servicing.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Listened to clients and introduced solutions to satisfy business and personal needs.
- Provided exceptional customer service, resulting in numerous positive reviews and referrals.
- Improved customer service and telecommunication skills to build lasting relationships.
- Logged reports, expenses, receipts, and sales in company database.
- Asked open-ended questions to determine needs and assisted customers in selecting appropriate merchandise.
- Managed customer from initial contact to closing with attention to detail to build loyalty.
- Provided product benefits and advantages and discussed pricing with interested parties.
- Expanded customer base through targeted prospecting and networking efforts.
- Negotiated contracts skillfully, securing favorable terms for both company and client.
- Enhanced product knowledge by attending training sessions and staying current with industry trends.
- Networked within community to build and nurture successful relationships with new and long-term customers.
- Implemented effective sales strategies to maximize revenue generation.
- Exceeded monthly targets by diligently following up on leads and closing deals promptly.
- Located merchandise across various stores to address customer needs.
- Managed key accounts in order to maintain strong relationships with top-tier clients.
- Coached new hires on sales techniques, contributing to their development as successful team members.
- Increased average transaction value by upselling complementary products or services based on customer needs.
- Developed and grew leads through repeat business and customer referrals.
- Spearheaded initiatives to improve internal communication within the sales team, fostering collaboration and sharing best practices.
- Utilized CRM software to manage contacts, track progress, and analyze performance metrics.
- Streamlined sales processes to reduce inefficiencies and improve overall productivity.
Education
Bachelor Of Applied Science - Nursing Assistance
St Karol School of Nursing
Accra Ayalolo Skills
- Customer care
- Relationship Building
- Customer Relationship Building
- Customer Engagement
- Networking
- Sales process
- Sales strategy development
- Sales management
- Negotiation
- Relationship selling
- Up-selling
- Cross-selling products and services
Languages
English
Intermediate (B1)
Timeline
Salesperson
Chinese Mall
05.2022 - 02.2023
Bachelor Of Applied Science - Nursing Assistance
St Karol School of Nursing
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