Abigail Kyei Baffour
Esereso
Summary
I am a well-adjusted and motivated professional, ready to take my career to another level. I am an ambitious and goal-oriented personality who believes in teamwork. I have top tier verbal and written communication skills. I am extremely versatile and I work well under high pressure with little to no supervision. I am well organized individual with a great attention to detail. I believe in using my expertise and education in a demanding and exciting position in the firm where I can contribute to the company's and my own growth.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Bank Teller/Customer Advisor
ABSA Bank
06.2022 - Current
- Processing customer requests at teller point
- Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
- Driving customer stickiness to Absa digital solutions- iATm deposits, GHIPSS transfers
- Assisted branch to grow liability balance sheet through account referrals
Executive Assistant(REMOTE)
Authentic Consult
04.2024 - 09.2024
- Organize and manage complex calendar of appointments, meetings, and travel arrangements for executive team.
- Prepare reports, presentations, agendas, minutes, and other documents as needed by the executive staff.
National Service Personnel
Forestry Commission
10.2021 - 05.2022
- Collected geographical data on forest reserves
- Used GIS software in drawing digital maps
Intern
Kumasi Metropolitan Assembly, NADMO Department
06.2019 - 08.2019
- Joined in programs aimed at rehabilitation service to victims of flood and fire outbreaks
- Mobilization of people at various levels to support government projects on promoting awareness on natural disaster
- Ensuring the preparedness of the municipality in the management of disaster
Intern
Kumasi South Regional Hospital
07.2018 - 08.2018
- Routine inspection of the various wards and departments of the hospital to determine the need for repairs, renovations
- Keeping records on the inventory from the estate department to the hospital
Sales Representative
CENTRAL RETAIL ENTERPRISE
06.2015 - 08.2017
- Grew customer base by organizing sales and marketing promotions
- Presided over all procurement processes and negotiations with suppliers
- Generated new sales leads through cold calling and networking activities.
- Developed and maintained relationships with existing clients to ensure customer satisfaction.
- Conducted market research to identify potential customers and their needs.
Project Intern
Global Info Analytics
05.2022
- Collection of accurate data through questionnaires and in-person interviews on elections
- Developed project plans and timelines to ensure completion of tasks on time.
Education
BSc - Geography and Rural Development
Kwame Nkrumah University of Science And Technology
Kumasi07.2021
West African Secondary School Certificate Examination - Principles of Economics,Government,Geography,Elective Mathematics
Yaa Asantewaa Girls SHS
Kumasi, Ghana05.2015
Skills
- Customer Relationship Management (CRM)
- Experienced in Microsoft Office Tools
- Strong Verbal Skills
- Public Speaking
- Valuable team asset
Affiliations
- Member
- Public Relations officer
Hobbies and Interests
Reading | Socializing | Travelling
Awards
Best Teller (1St Runner Up)
References
Available on request
Certification
- Customer Service, Customer Support and Customer Experience(Udemy)
- Introduction to Emotional Intelligence(Udemy)
Timeline
Executive Assistant(REMOTE)
Authentic Consult
04.2024 - 09.2024
Bank Teller/Customer Advisor
ABSA Bank
06.2022 - Current
Project Intern
Global Info Analytics
05.2022
National Service Personnel
Forestry Commission
10.2021 - 05.2022
Intern
Kumasi Metropolitan Assembly, NADMO Department
06.2019 - 08.2019
Intern
Kumasi South Regional Hospital
07.2018 - 08.2018
Sales Representative
CENTRAL RETAIL ENTERPRISE
06.2015 - 08.2017
BSc - Geography and Rural Development
Kwame Nkrumah University of Science And Technology
West African Secondary School Certificate Examination - Principles of Economics,Government,Geography,Elective Mathematics
Yaa Asantewaa Girls SHS
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