Abigail Kumordzi
Accra
Summary
At GCB BANK, as an IT Support Engineer & Service Desk Engineer, I enhanced system reliability and user satisfaction by standardizing hardware, optimizing performance, and implementing proactive maintenance. Skilled in Remote Desktop Support and effective communication, I significantly reduced downtime and resolved issues swiftly, ensuring operational excellence and support efficiency.
Overview
5
5
years of professional experience
Work History
Content Creator - Marketing Intern
Self Employed
03.2021 - 11.2023
- Assisted in creating written, video, and image content for marketing channels
- Conducted market research to identify target audiences and optimize marketing efforts
- Enhanced social media engagement through regular posting and audience interaction
- Contributed to the creation of compelling content for company blog, newsletter, and website
- Monitored social media channels for customer queries and feedback, improving response times and customer satisfaction
- Include skills like social media marketing, email marketing, search engine optimization (SEO), pay-per-click advertising (PPC), and Google Analytics
IT Personnel
GPHA Ghana Ports and Harbor Authorities
09.2022 - 10.2022
IT Support Engineer & Service Desk Engineer (NSS)
GCB BANK
11.2023 - Current
- Optimized system performance, conducting routine checks and addressing potential issues before escalation
- Increased user satisfaction through effective communication and timely resolution of support tickets
- Provided remote support to offsite users, ensuring minimal disruption during business travel or remote work scenarios
- Reduced downtime by quickly diagnosing and resolving hardware, software, and network issues
Education
Bachelor Of Computer Science - Management Information Systems
KNUTSFORD UNIVERSITY & TEMA SECONDARY SCHOOL
Ghana, Accra.11.2023
Skills
Remote Desktop Support
Languages
English
Timeline
IT Support Engineer & Service Desk Engineer (NSS)
GCB BANK
11.2023 - Current
IT Personnel
GPHA Ghana Ports and Harbor Authorities
09.2022 - 10.2022
Content Creator - Marketing Intern
Self Employed
03.2021 - 11.2023
Bachelor Of Computer Science - Management Information Systems
KNUTSFORD UNIVERSITY & TEMA SECONDARY SCHOOL