Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Timeline
AssistantManager
ABIGAIL KORAN BOATENG

ABIGAIL KORAN BOATENG

IMMIGRATION CONSULTANT
Accra

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

12
12
years of professional experience

Work History

Immigration Consultant

Globetrotters Legal Africa
09.2021 - Current
  • Advised clients on visa eligibility with thorough assessments of their unique situations.
  • Maintained up-to-date knowledge of immigration laws and policies to provide accurate advice to clients.
  • Streamlined application processes for clients, resulting in quicker case resolutions.
  • Assisted clients in compiling supporting documentation, improving the quality of applications submitted.
  • Enhanced client satisfaction by providing personalized immigration consultation and guidance.
  • Resolved client concerns through effective communication and problem-solving skills, fostering trust and confidence in our services.
  • Built strong relationships with government agencies and other stakeholders involved in the immigration process, facilitating smoother case management.

Administrative Assistant

Ghana Civil Aviation Authority
08.2020 - 08.2021
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
  • Streamlined office operations, implementing digital file management systems to reduce paper use and increase efficiency.
  • Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
  • Conducted research for project proposals, compiling information that supported winning bids.
  • Facilitated cross-departmental communication, organizing meetings to discuss project progress and align objectives.

Customer Service Representative

Harwus Ghana Limited
01.2019 - 01.2020
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.

Customer Service Manager

Lapel Ghana
01.2017 - 01.2019
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.
  • Followed through with client requests to resolve problems.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.

Teaching Assistant

Royal Diadem School
07.2015 - 12.2015
  • Managed classroom behavior effectively, creating a positive learning atmosphere conducive to academic success.
  • Supported classroom maintenance and upkeep, organizing books, and materials.
  • Supported classroom activities, tutoring, and reviewing work.
  • Helped with grading assignments and tests, providing constructive feedback to students based on results.
  • Provided additional support for students with special needs, ensuring they received appropriate accommodations and resources.
  • Collaborated with fellow teaching assistants to create a consistent and supportive learning environment for students.
  • Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.

Childcare Volunteer

Multikids Inclusive Academy & Pediatric Clinic
01.2013 - 01.2014
  • Supervised children of various ages on playground and field trips.
  • Served as positive role model, promoting healthy interpersonal behaviors.
  • Provided a safe and nurturing environment for children to learn and grow through various educational activities.
  • Collaborated with fellow volunteers to create a positive atmosphere for children, fostering strong relationships among peers.
  • Boosted creativity through hands-on art projects that allowed children to express themselves freely while developing fine motor skills.
  • Enabled smoother transitions between activities by establishing clear routines and expectations from day one onwards.
  • Managed conflicts among children, facilitating peaceful resolutions and promoting empathy.
  • Complied with strict safety and organizational regulations, policies, and procedures.

Education

Bsc. Family & Consumer Sciences - Family And Consumer Sciences

University of Ghana, Legon
Accra, Ghana
08.2020

Skills

  • Strong Communication Skills
  • Client Relationship Building
  • Data organization
  • Research and analysis
  • Interpersonal effectiveness
  • Networking capabilities
  • Teamwork and Collaboration
  • Problem-Solving
  • Time Management

Certification

  • Certified Google Project Management, Google (Coursera) - 2022

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Immigration Consultant

Globetrotters Legal Africa
09.2021 - Current

Administrative Assistant

Ghana Civil Aviation Authority
08.2020 - 08.2021

Customer Service Representative

Harwus Ghana Limited
01.2019 - 01.2020

Customer Service Manager

Lapel Ghana
01.2017 - 01.2019

Teaching Assistant

Royal Diadem School
07.2015 - 12.2015

Childcare Volunteer

Multikids Inclusive Academy & Pediatric Clinic
01.2013 - 01.2014

Bsc. Family & Consumer Sciences - Family And Consumer Sciences

University of Ghana, Legon

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ABIGAIL KORAN BOATENGIMMIGRATION CONSULTANT