Abigail Badu
Accra
Summary
Results-driven communications specialist with a strong background in customer service, research, and organizational leadership. Adept at managing client relations, conducting market research, and optimizing communication strategies. Proven ability to streamline processes, improve efficiency, and enhance stakeholder engagement. Strong analytical, problem-solving, and interpersonal skills, with a commitment to excellence in dynamic work environments. Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems, and deliver high-impact solutions in fast-paced environments.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
(National Service ) Front Desk and Research Assist
Jospong ICT Group
Accra
10.2024 - Current
- Conduct data analysis and market research to support strategic decision-making
- Assist the Chief Operating Officer (COO) in compiling reports and presentations
- Manage internal communications and document workflow for efficiency
- Recognized by management for providing exceptional customer service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Secretary Intern
Ghana Education Service (GES)
Accra
08.2023 - 09.2023
- Provided administrative support, including scheduling, documentation, and correspondence
- Assisted in policy implementation and record management
- Strengthened office operations through effective communication and organizational skills
- Fulfilled general clerical duties such as photocopying and faxing documents.
Front Desk Receptionist
Amantin and Kasei Community Bank
Ejura
08.2022 - 09.2022
- Delivered exceptional customer service, resolving inquiries, and handling transactions.
- Managed customer records, and assisted in financial documentation.
- Enhanced client relations by providing tailored banking solutions.
- Completed basic bookkeeping and document filing.
- Performed basic bookkeeping tasks and issued invoices as needed.
- Maintained business office inventory and equipment by checking stock for needed supplies.
Peer Educator (Volunteer Role)
Hope for Future Generations (HFFG)
Techiman
03.2015 - 06.2017
- Led health education initiatives, conducting workshops on wellness and lifestyle management
- Provided one-on-one mentorship to students, fostering youth empowerment
- Developed and executed awareness campaigns on critical health topics
- Collaborated with faculty members to evaluate effectiveness of peer education initiatives.
- Assisted in the development of peer tutoring program policies and procedures.
- Provided one-on-one counseling sessions regarding personal health issues or concerns.
- Provided feedback on assignments and practice tests, identifying areas for improvement.
- Served as an advocate for health awareness by attending conferences, seminars.
- Engaged students and made lessons entertaining to hold interest and encourage learning.
- Participated in ongoing training and professional development activities.
- Assisted with research projects related to health promotion topics.
- Maintained confidentiality of student records and tutoring session content.
Front Desk Receptionist
Education
Bachelor of Arts - Communication Studies
Pentecost University
Ghana01.2024
Certificate - SALESFORCE ADMINISTRATOR
ALX
ONLINE01-2024
General Arts -
Nsutaman Catholic Senior High School
Ghana01.2019
Skills
- Communication and Public Relations
- Customer Service and Client Relations
- Market Research and Data Analysis
- Administrative and Organizational Support
- Problem-Solving and Critical Thinking
- Microsoft Office proficiency
- Project Coordination and Teamwork
- Data analysis
- Market research
- Report compilation
Key Skills Competencies
- Communication & Public Relations
- Customer Service & Client Relations
- Market Research & Data Analysis
- Administrative & Organizational Support
- Problem-Solving & Critical Thinking
- Microsoft Office Proficiency
- Project Coordination & Teamwork
Languages
- English, Advanced
- Twi, Intermediate
Awards Recognitions
Student Activist of the Year, 2022, Pentecost University
Leadership Extracurricular Activities
- Vice President, Ghana Fellowship of Evangelical Students (Pentecost University)
- Parliamentarian, Student Representative Council (Pentecost University)
- Vice President, PENSA (Nsutaman Catholic Senior High School)
- President, Vessel of Honor (Nsutaman Catholic Senior High School)
- Senior Girls' Prefect, Patuda R/C Junior High School
Accomplishments
- STUDENT ACTIVIST OF THE 2022
Certification
- BA. COMMUNICATION STUDIES
Timeline
(National Service ) Front Desk and Research Assist
Jospong ICT Group
10.2024 - Current
Secretary Intern
Ghana Education Service (GES)
08.2023 - 09.2023
Front Desk Receptionist
Amantin and Kasei Community Bank
08.2022 - 09.2022
Peer Educator (Volunteer Role)
Hope for Future Generations (HFFG)
03.2015 - 06.2017
Front Desk Receptionist
Bachelor of Arts - Communication Studies
Pentecost University
Certificate - SALESFORCE ADMINISTRATOR
ALX
General Arts -
Nsutaman Catholic Senior High School
Similar Profiles
Baffour AgyemangBaffour Agyemang
Senior Compliance Manager at Jospong Group of CompaniesSenior Compliance Manager at Jospong Group of Companies
George Edem Kojo BlavoGeorge Edem Kojo Blavo
Legal Officer at Jospong Group of CompaniesLegal Officer at Jospong Group of Companies
ROLINDA NAA OKAILEY QUAYEROLINDA NAA OKAILEY QUAYE
Contact Center Representative at Jospong Group- Zoomlion PSLContact Center Representative at Jospong Group- Zoomlion PSL