Abigail Ameade
Accra Ghana
Summary
Experienced financial services consultant and proven leader skilled in cultivating thriving businesses through acquiring new prospects and accounts. Effective at managing customer relationships to drive sales objectives. Committed to fostering customer goodwill and loyalty by establishing influential connections with decision-makers. Demonstrated ability to leverage an extensive network of customer contacts to gain deeper insights into their needs and implement strategies for business expansion.
Overview
1
1
year of professional experience
Work History
Financial Services Representative
Prudential Life Insurance
06.2024 - Current
- Provided excellent customer service, resolving issues quickly and maintaining long-term client relationships.
- Maintained up-to-date knowledge of industry regulations, trends, and best practices to provide informed advice to clients.
- Enhanced customer relationships with personalized service and addressing individual concerns promptly.
- Collaborated with team members to achieve sales targets and improve overall branch performance.
- Worked with clients to develop financial planning strategies and solutions through evaluation of finances.
- Developed marketing materials for financial products, effectively communicating benefits to potential clients.
Ticketing Agent
RentAir Ghana
06.2023 - 06.2024
- Sold, printed, and issued tickets to guests.
- Responded to customer inquiries related to services or accommodations and promptly addressed issues or complaints.
- Processed order transactions and provided customers with detailed itineraries, tickets, and receipts.
- Directed passengers to correct airport terminal locations.
- Increased repeat business by building rapport with customers and providing exceptional service.
- Input customer reservations, payment sources, and contact details into Sabre system.
- Stayed informed on airport security protocols, maintaining compliance with all relevant regulations while assisting passengers through the process.
Education
Diploma - HR
Alison
Online04.2024
Diploma - Airline Ticketing And Reservation
AFRICAN COLLEGE OF AVIATION
Accra, Ghana01.2023
WASSCE - GENERAL ARTS
KPANDO SENIOR HIGH SCHOOL
KPANDO, GHANA10.2022
Skills
- Team Player
- Punctual and Dependable
- Excellent communication skills
- Organizational skills with attention to details
- Computer literacy and proficiency in Microsoft word, excel and PowerPoint
- Insurance knowledge
- Financial Product Sales
References
- HENRY ASIEDU, Staff supervisor (RentAir Ghana), +233264686687
- CONFIDENCE KWAKU AKAPONU, Managing Director (African College of Aviation), +233243064426, +233501183655
- DAVID FORSON , Team Leader (Prudential Life Insurance), 233244895770
Hobbies and Interests
- Reading
- Swimming
Timeline
Financial Services Representative
Prudential Life Insurance
06.2024 - Current
Ticketing Agent
RentAir Ghana
06.2023 - 06.2024
Diploma - HR
Alison
Diploma - Airline Ticketing And Reservation
AFRICAN COLLEGE OF AVIATION
WASSCE - GENERAL ARTS
KPANDO SENIOR HIGH SCHOOL
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