ABENA MENSAH OFORIKUMAH
Accra
Summary
Offering detail-oriented approach and readiness to learn and thrive in data-centric environment. Brings understanding of computer operations and data management, including basic proficiency in Excel and database software. Ready to use and develop organizational skills and attention to detail in Data Entry Clerk role.
Overview
2
2
years of professional experience
Work History
Sales Personnel
FD OBENG VENTURES
04.2023 - 12.2023
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Analyzed customer needs and provided best options, upselling products and services.
- Responded to customer inquiries and problems to promote great service.
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
Financial Consultant
PRUDENTIAL LIFE INSURANCE
11.2022 - 03.2023
- Built strong relationships with clients through consistent communication and exceptional customer service.
- Expanded client base through targeted marketing efforts and referrals from satisfied customers.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Prepared and reviewed insurance applications to verify compliance with regulations.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
National Service Personnel
Ghana Education Service
09.2019 - 09.2020
- Ensured regular and punctual submission of monthly, quarterly, and weekly reports to management.
- Completed data entry tasks with accuracy and efficiency.
- Organized, sorted, and checked input data against original documents.
- Assisted PR manager in scheduling and organizing a variety of events.
- Verified accuracy of data entered into system to produce error-free reports.
- Contributed to the creation of company speeches, memos, minutes, and weekly schedules.
Data Entry Clerk
Electoral Commission Ghana
06.2020 - 08.2020
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Verified accuracy of data entered into system to produce error-free reports.
- Verified entered data against source documents to maintain consistency across multiple platforms within the organization.
- Maintained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies.
Intern
Accra Technical University
06.2017 - 08.2017
Education
Diploma - Medical Transcription
Alison Community
Online Course10.2024
BTECH - Software Engineering
Accra Technical University
Accra, Ghana01.2023
H.N.D - Computer Science
Accra Technical University
Accra, Ghana01.2019
Skills
- Stock management
- Opening and closing procedures
- Customer Needs Assessment
- Positive Customer Engagement
- Excellent Written and Verbal Communication
- Product Knowledge
- Data Entry
- Data accuracy
- Accuracy and Attention to Detail
- Fast Typing Speed
- Word Processing
- Proofreading
- Microsoft Office
Languages
English
Ga
Twi
Awards
B-TECH Computer Science Top Female Student, Accra Technical University, 02/24/23
References
- Mrs. Ekua Attah Obimpeh, Public Relations Officer, Ghana Education Service, +(233) 206449513
- Mr. Kofi Mensah, Ghana Education Service, +(233) 243275921
- KOFI MENYAH ABOSOMPIM, Agency Supervisor, PRUDENTIAL LIFE INSURANCE, +233 54 098 0600
Personal Information
- Gender: Female
- Nationality: Ghanaian
Timeline
Sales Personnel
FD OBENG VENTURES
04.2023 - 12.2023
Financial Consultant
PRUDENTIAL LIFE INSURANCE
11.2022 - 03.2023
Data Entry Clerk
Electoral Commission Ghana
06.2020 - 08.2020
National Service Personnel
Ghana Education Service
09.2019 - 09.2020
Intern
Accra Technical University
06.2017 - 08.2017
H.N.D - Computer Science
Accra Technical University
Diploma - Medical Transcription
Alison Community
BTECH - Software Engineering
Accra Technical University
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