Accomplished and adaptable staff leader with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Dedicated to complete knowledge of company products and services for optimized customer service.
Hi, I’m
ABENA BOATEMAA
Accra
Summary
Overview
11
years of professional experience
Work History
MEGAS GROUP OF CAMPANIES
Assistant Manager
02.2017 - Current
Job overview
- Conduct weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Plan team-building exercises to increase employee performance and job satisfaction.
- Investigate and correct errors upon customers' request using customer and bank records.
- Help with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Assist in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
CITY FRESH FOODS
Client Relationship Officer
02.2016 - 02.2017
Job overview
- Implemented promotional Strategies and service development
- Provided media and Public Relations assistance to the media and PR office
- Provided personal and Administrative support to customers and potential customers
- Exceeded monthly target of Gh 300,000.00
- As member of the Marketing Council, I contributed to making policies to suite current trends, please our clients and increase sales in all branches
- Trained new staff about Company’s product lines
- Led a Research Team to embark on a research which resulted in opening a branch at Tema
- Liaised with clients .
- Supported my team members in mining and analyzing customer data to identify and plan for expansion and additional business.
- Maintained and built close relationships with customers through regular contact and visits.
- Reported field activity, interactions and results weekly.
- Documented accurate data on customer relationships to maintain strong ties and customer satisfaction.
STATEMENTS LIMITED
Administrative Manager
07.2013 - 02.2016
Job overview
- Responsible for Company Accounts-( Invoicing and payments, Bank transactions,
- Balanced Accounts, filed VAT and invoicing, SSNIT payments , Petty Cash etc)
- Scheduled and Coordinated meetings, interviews, event and other similar activities
- Researched and identified potential clients and help get them on board
- Meet with other managers to discuss possible improvements to customer service as well as process customer complaints for management decision making
- Ensured easy access to files by developing a well-structured filing system both soft and hard copies
- Designed a Process flow for the organisation to facilitate work flow
- Instituted a system which facilitated faster delivery of jobs to customers
- Ensured effective and efficient placement of adverts, LPMs, jingles etc
- In the various media outlets
- Managed projects which grantee customer satisfaction ie: Branding Items for Apex Bank & NCA, Calendars for Ghana Commercial Bank, Regimanuel Gray Ltd tec.
- Directed training and retraining of employees to boost performance and enhance business results.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
HEALTHKEEPEERS NETWORK, NGO
Executive Officer
10.2012 - 05.2013
Job overview
- Member of the Project Management team
- Supervised training activities for 60 women in Efutu, Agona West, and Awutu Senya districts for the HeathKeeper programme
- Developed a debtor’s data base of
- HealthKeepers
- Field Research-analyzed complains gathered on field trips and processed it for management decision making
- Gathered information and wrote stories for proposals
- Managed an ORS and Zinc promotion programme in 6 districts of Ghana- Agona West,
- Awutu Senya, Ga West, Ashaiman, Lekma and Ga South
- Drew an action plan for the project, wrote reports on each and every activity, evaluating and improving on each activity as challenges are identified.
- Reviewed individual department performance and worked with leadership to improve processes, procedures and practices.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Monitored unit training and training schedules.
- Double checked travel logistics before movement.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
Education
Ghana Institute of
Journalism - GIJ
B. A from Communication Studies, Public Relations
University Overview
GIMPAACCRA
Certificate from Management And Administration
University Overview
Afua Kobi Ampem Girls Senior High School
African Senior Secondary Certificate
06.2006
University Overview
Skills
- Administrative Practice
- Presentation and Events Management
- Reviewing Performance
- Product Branding
- Public Relations
- Government Relations
- Recruiting and Interviewing
- Team work
- Policy Administration
- Avid Pro Tools
- Cost Control
- Staff Supervision
- Google Drive
- Customer Service and Satisfaction
- Business Development Understanding
- Managing Multiple Priorities
Additional Information
Additional Information
Reference 1
Full Name : Mr. Nana Kwame Adjei Enti
Position : CEO Megas Group of Companies
Company : Megas Group of Companies
Email : megas2017@yahoo.com
Phone : 0242706051
Relationship : Director
Reference 2
Full Name : Mr. Daneil Mensah
Position : CEO Healthkeepers Network
Company : Healthkeepers Network
Email : dannymens@yahoo.com
Phone : 0244621407
Relationship : Director
Timeline
Assistant Manager
MEGAS GROUP OF CAMPANIES
02.2017 - Current
Client Relationship Officer
CITY FRESH FOODS
02.2016 - 02.2017
Administrative Manager
STATEMENTS LIMITED
07.2013 - 02.2016
Executive Officer
HEALTHKEEPEERS NETWORK, NGO
10.2012 - 05.2013
Ghana Institute of
Journalism - GIJ
B. A from Communication Studies, Public Relations
GIMPA
Certificate from Management And Administration
Afua Kobi Ampem Girls Senior High School
African Senior Secondary Certificate
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