ABENA ANSOMAA AGYEKUM
Accra
Summary
Customer-focused sales professional with a strong background in human resources, marketing, and customer service. Possessing five years of expertise in human resources and three years in sales, consistently delivering exceptional results by offering valuable recommendations and solutions to meet clients' needs and exceed their expectations. Combining knowledge of HR practices with effective sales strategies, adept at building strong relationships and driving revenue growth.
Overview
14
14
years of professional experience
Work History
PRINCIPAL EXECUTIVE OFFICER (HR)
MINISTRY OF DEFENCE (GAF)
01.2022 - Current
- Handling of the day-to-day functions of the office
- Assist during promotion of civilian staff
- Assist in postings and transfer of staff
- Role:
- Key responsibilities:
SALES EXECUTIVE (Freelance)
HILLVIEW GUEST CENTER
08.2020 - Current
- Communicate with prospective clients to persuade them to book the facility for conferences, events, etc
- Increased quarterly sales by10% by convincing clients to patronize the hotel facility, usually booking over60 guests for residential conferences
- Selling hotel services to customers to generate revenue for the management
- Ensured clients pay for the conference on time
- Assist clients in selecting the most suitable service that meets their requirement
- Prepare and represent sales proposals to prospective clients, indicating the hotel service features, rate and qualities
- Maintain contact with clients in order to obtain feedback, and discuss opportunities for future business deal
- Role:
- Key responsibilities:
HR ASSISTANT
HILL VIEW GUEST CENTER
06.2019 - 08.2020
- Assisted in the recruitment process
- Assisted in screening, interviewing and placing workers
- Helped organize and manage new employee orientation, on-boarding, and training programs
- Organized, compile, update company personnel records and documentation
- Coordinated HR projects such as meetings or surveys
- Handled employee relations
- Coordinated the administrative functions of the office
- Role:
- Key responsibilities:
HR OFFICER (ADVISORY SERVICES)
DEON & NOED INTERNATIONAL
02.2019 - 06.2019
- Assisted with the day to day operations of the office
- Assisted in conducting research to draft proposals, HR manual, questionnaires etc
- Assisted in the recruitment and selection process
- Assisted in training and development
- Assisted in performance management for DNI clients
- Conducted HR audit
- Role:
- Key responsibilities:
CUSTOMER SERVICE REPRESENTATIVE
HERBALIFE OF GHANA LTD
06.2017 - 11.2017
- Handled incoming calls or inquiries from prospective customers or clients
- Provided customer additional information or explains services
- Discussed products offered and ensures customer satisfaction
- Tactfully handled confrontational or stressful interactions with the public
- Role:
- Key responsibilities:
HUMAN RESOURCE OFFICER/ADMIN.
OPTIONS MICROFINANCE LIMITED
06.2015 - 12.2016
- Provided clerical and administrative support to Human Resources executive
- Compiled and updated employee records (hard and soft copies)
- Provided customer service
- Assisted with all aspects of administrative management, directory maintenance, logistics, equipment and storage
- Coordinated between departments and operating units in resolving day-to-day administrative and operational problems
- Managed inventory of assets and supplies, sourcing for suppliers (vendors) and submitting invoices
- Scheduled and coordinated meetings, interviews, events and other similar activities
- Role:
- Key responsibilities:
NATIONAL SERVICE PERSON
KOFORIDUA TECHNICAL UNIVERSITY
01.2011 - 09.2011
- Worked on the application of annual, compassionate, sick and all types of leave for senior and junior staff/members
- Co-ordinated leave schedules for all departments and sections
- Assisted in the organization of meetings, workshops and seminars organized by the Human Resource Department
- Monitored inward and outward correspondence of the Human Resource Department
- Assisted the HOD in conducting the day to day schedules at the office
- Role:
- Key responsibilities
Education
Business Administration - HRM Option
All Nations University
01.2012
Skills
- Critical thinking and problem-solving
- Time management
- Professionalism and strong work ethic
- Teamwork and collaboration
Timeline
PRINCIPAL EXECUTIVE OFFICER (HR)
MINISTRY OF DEFENCE (GAF)
01.2022 - Current
SALES EXECUTIVE (Freelance)
HILLVIEW GUEST CENTER
08.2020 - Current
HR ASSISTANT
HILL VIEW GUEST CENTER
06.2019 - 08.2020
HR OFFICER (ADVISORY SERVICES)
DEON & NOED INTERNATIONAL
02.2019 - 06.2019
CUSTOMER SERVICE REPRESENTATIVE
HERBALIFE OF GHANA LTD
06.2017 - 11.2017
HUMAN RESOURCE OFFICER/ADMIN.
OPTIONS MICROFINANCE LIMITED
06.2015 - 12.2016
NATIONAL SERVICE PERSON
KOFORIDUA TECHNICAL UNIVERSITY
01.2011 - 09.2011
Business Administration - HRM Option
All Nations University
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